Contact Center / CCaaS Software Pricing 2026
Compare pricing for 18 contact center / ccaas tools. Find the right software for your budget.
Products 18
Per-user range $0–$550
Median $119
Free tiers 1
Contact Center / CCaaS software billed per user typically runs $0 to $550 per user/month in 2026, with a typical cost around $119 per user/month across 8 tools. Others use usage-based or custom pricing. Top picks: 8x8 Contact Center (custom pricing), Aircall ($40–$125/user/month), Avaya Experience Platform (custom pricing), and 15 more. 1 of 18 tools offer free tiers for small teams or limited use.
All Contact Center / CCaaS Tools
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8x8 Contact Center
Custom pricing 8x8 Contact Center Custom
Aircall
$40–$125/user/month Essentials $40 Professional $70 AI Voice Agents $125 +2
Avaya Experience Platform
Custom pricing Avaya Experience Platform Custom
CSAT.AI (AI quality assurance)
$25–$25/agent/month Growth $25 Enterprise Custom
Dialpad Contact Center
Custom pricing Dialpad AI Agents Custom Dialpad Support Custom Dialpad Sell Custom +1
Five9
$119–$159/user/month Digital $119 Core $159 Plus Custom +2
Freshdesk Contact Center (Freshcaller)
Free–$83/agent/month Free Free Growth $18 Pro $47 +1
Genesys Cloud
$75–$240/user/month Genesys Cloud CX 1 $ Genesys Cloud CX 2 $ Genesys Cloud CX 3 $ +1
GoTo Contact Center
Custom pricing GoTo Contact Center Custom
Intermedia Contact Center
Custom pricing Contact Center Pro Custom Contact Center Elite Custom
Kustomer (Meta-owned)
Custom pricing Kustomer Concierge Custom Kustomer Envoy Custom Kustomer Architect Custom
LivePerson (conversational AI CC)
Custom pricing Bronze Custom Silver Custom Gold Custom
MoEngage (omnichannel engagement)
Custom pricing MoEngage Inform Custom Growth Custom Enterprise Custom +1
NICE CXone
$0.17–$249/user/month The Ultimate Government Experience $ Omnichannel Suite $110 Essential Suite $135 +7
RingCentral Contact Center
Custom pricing Contact Center Custom
Salesforce Service Cloud Voice
$25–$550/User/Month Starter Suite $25 Pro Suite $ Enterprise $ +2
Talkdesk
$85–$225/user/month Digital Essentials $85 Voice Essentials $105 Elite $165 +1
Cisco Webex Contact Center
Custom pricing Cisco Webex Contact Center Custom
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Contact Center / CCaaS Comparisons
Aircall vs Five9 Compare → Aircall vs Genesys Cloud Compare → Aircall vs NICE CXone Compare → Aircall vs Talkdesk Compare → Talkdesk vs NICE CXone Compare → Talkdesk vs Genesys Cloud Compare → Talkdesk vs Five9 Compare → NICE CXone vs Genesys Cloud Compare → NICE CXone vs Five9 Compare → Genesys Cloud vs Five9 Compare →
Cost Analysis Tools
8x8 Contact Center
Aircall
Avaya Experience Platform
CSAT.AI (AI quality assurance)
Dialpad Contact Center
Contact Center / CCaaS Pricing FAQ
01 What is CCaaS?
CCaaS (Contact Center as a Service) provides cloud-based contact center capabilities including voice, chat, email, and social media support.