Salesforce Service Cloud Voice Pricing 2026
Complete pricing guide with plans, and cost analysis
Salesforce Service Cloud Voice costs $25/User/Month for Starter Suite. Plans range from $25 to $550/User/Month.
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All Salesforce Service Cloud Voice Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Starter Suite | $25 /User/Month | — | — |
| What's included at Starter Suite Feature details not yet documented for this tier. | |||
| Pro Suite | Custom | $100 /User/year | — |
| What's included at Pro Suite Feature details not yet documented for this tier. | |||
| Enterprise | Custom | $175 /User/year | — |
| What's included at Enterprise Feature details not yet documented for this tier. | |||
| Unlimited | Custom | $350 /User/year | — |
| What's included at Unlimited Feature details not yet documented for this tier. | |||
| Agentforce 1 Service | Custom | $550 /User/year | — |
| What's included at Agentforce 1 Service Feature details not yet documented for this tier. | |||
View all features by plan (compare side-by-side)
Starter Suite
Pro Suite
Enterprise
Unlimited
Agentforce 1 Service
What does Salesforce Service Cloud Voice actually cost you?
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List price by tier (annualized, per seat)
Per-seat list price across Salesforce Service Cloud Voice's plans, annualized. Custom-priced tiers show a hatched bar.
Salesforce Service Cloud Voice costs $25 to $550 per User/Month as of June 2026, with 5 plans available. Plan: Starter Suite at $25/User/Month. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Salesforce Service Cloud Voice offers 5 pricing tiers: Starter Suite, Pro Suite, Enterprise, Unlimited, Agentforce 1 Service. Paid plans include Starter Suite at $25/User/Month.
Compared to other contact center / ccaas software, Salesforce Service Cloud Voice is positioned at the premium price point.
How much does Salesforce Service Cloud Voice cost?
Salesforce Service Cloud Voice Pricing Overview
Salesforce Service Cloud Voice has 5 pricing plans ranging from $25 to $550/User/Month. The Starter Suite plan costs $25/User/Month. The Pro Suite plan requires contacting sales for a custom quote. The Enterprise plan requires contacting sales for a custom quote. The Unlimited plan requires contacting sales for a custom quote. The Agentforce 1 Service plan requires contacting sales for a custom quote.
This pricing was last verified in June 14, 2026 from 1 independent source.
Salesforce Service Cloud Voice offers multiple plans for businesses. Pricing is available on a per user per month basis.
The available plans are Starter Suite, Pro Suite, Enterprise, Unlimited, and Agentforce 1 Service.
How Salesforce Service Cloud Voice Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| Salesforce Service Cloud Voice | $25/User/Month | $550/User/Month |
| Aircall | $30/month | $70/month |
| Five9 | $119/month | $159/month |
| Genesys Cloud | $75/month | $240/month |
| NICE CXone | $110/month | $249/month |
| Talkdesk | $85/month | $225/month |
Salesforce Service Cloud Voice Pricing FAQ
01 What is the cheapest plan?
The Starter Suite plan is available at $25 per user per month.
02 Are there annual pricing options?
Yes, Pro Suite is $100 per user per month when billed annually, Enterprise is $175 per user per month when billed annually, Unlimited is $350 per user per month when billed annually, and Agentforce 1 Service is $550 per user per month when billed annually.
03 Is there a free plan available?
No, there is no free plan available for Salesforce Service Cloud Voice.
Is this pricing incorrect? — we'll verify and update it.