Price checkPer User
Starter Suite$25/User/moPro SuiteCustomEnterpriseCustom
See all 5 plans

All Salesforce Service Cloud Voice Plans & Pricing

Plan Monthly Annual Best For
Starter Suite Not published Not specified
Pro Suite Custom Not specified
Enterprise Custom Not specified
Unlimited Custom Not specified
Agentforce 1 Service Custom Not specified
View all features by plan (compare side-by-side)

Starter Suite

Pro Suite

Enterprise

Unlimited

Agentforce 1 Service

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Tier
Billing
Your projected cost$625per month · $25/seat × 25seats
Year 1 license$7.5K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across Salesforce Service Cloud Voice's plans, annualized. Custom-priced tiers show a hatched bar.

Starter Suite$300/yr
Pro SuiteCustom
EnterpriseCustom
UnlimitedCustom
Agentforce 1 ServiceCustom
Quick Answer
Last verified:
High confidence

Salesforce Service Cloud Voice costs $25 to $550 per User/Month as of August 2026, with 5 plans available. Plan: Starter Suite at $25/User/Month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Salesforce Service Cloud Voice offers 5 pricing tiers: Starter Suite, Pro Suite, Enterprise, Unlimited, Agentforce 1 Service. Paid plans include Starter Suite at $25/User/Month.

Compared to other contact center / ccaas software, Salesforce Service Cloud Voice is positioned at the premium price point.

  • 33 documented hidden costs beyond list price
  • Contracts auto-renew — 90 days before the contract end date (requests made within 30 days may be too late)
  • G2 rating: 4.4 out of 5 from 3,800 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Salesforce Service Cloud Voice cost?

Salesforce Service Cloud Voice pricing ranges from $25 to $550/User/Month across 5 plans. Plans include Starter Suite at $25/User/Month, Pro Suite (custom pricing), Enterprise (custom pricing), Unlimited (custom pricing), Agentforce 1 Service (custom pricing).

Salesforce Service Cloud Voice Pricing Overview

Salesforce Service Cloud Voice has 5 pricing plans ranging from $25 to $550/User/Month. The Starter Suite plan costs $25/User/Month. The Pro Suite plan requires contacting sales for a custom quote. The Enterprise plan requires contacting sales for a custom quote. The Unlimited plan requires contacting sales for a custom quote. The Agentforce 1 Service plan requires contacting sales for a custom quote.

Salesforce Service Cloud Voice contracts auto-renew.

There are at least 33 documented hidden costs beyond Salesforce Service Cloud Voice's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 14, 2026 from 1 independent source.

See Salesforce Service Cloud Voice Plans

Salesforce Service Cloud Voice offers multiple plans for businesses. Pricing is available on a per user per month basis.

The available plans are Starter Suite, Pro Suite, Enterprise, Unlimited, and Agentforce 1 Service.

How Salesforce Service Cloud Voice Pricing Compares

Compare Salesforce Service Cloud Voice pricing against top alternatives in Contact Center / CCaaS.

Aircall $30-$70/month View pricing → Five9 $119-$159/month View pricing → Genesys Cloud $75-$240/month View pricing →

Compare Salesforce Service Cloud Voice vs Alternatives

Before committing to Salesforce Service Cloud Voice, compare pricing with these 3 alternatives in the same category.

VSAircall
From $30/month

Small teams needing a straightforward cloud phone system

Compare pricing
VSFive9
From $119/month

Organizations needing digital channels only without voice

Compare pricing
VSGenesys Cloud
From $75/month

Voice contact centers

Compare pricing

All Salesforce Service Cloud Voice alternatives & migration guides

What Companies Actually Pay for Salesforce Service Cloud Voice

Review scores
TrustRadius 8.6out of 10 (1,600)
Trustpilot 1.5out of 5 (628)
G2 4.4out of 5 (3,800)
Third-party review aggregates, as of Jul 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
Steep Learning Curve and ComplexityPricing Complexity and CostInterface and User ExperienceSupport Issues

How Salesforce Service Cloud Voice Pricing Compares

Software Starting Price Top Price
Salesforce Service Cloud Voice $25/User/Month $550/User/Month
Aircall $30/month $70/month
Five9 $119/month $159/month
Genesys Cloud $75/month $240/month
NICE CXone $110/month $249/month
Talkdesk $85/month $225/month

Browse all Contact Center / CCaaS pricing →

33 Salesforce Service Cloud Voice Hidden Costs Beyond the List Price

Beyond the listed price, Salesforce Service Cloud Voice has at least 33 documented hidden costs that can significantly increase total cost of ownership.

Watch for 33 hidden costs
  • Core Salesforce Licenses $175-$350 per user per month
    critical 1 source
    industry "Service Cloud Voice Add-on Licenses: * Service Cloud Voice for Partner Telephony: Approximately $50 per user per month, on top of the Service Cloud license, for integrating a preferred partner's telephony system."
  • Partner Telephony Add-on $50 per user per month
    high 1 source
    industry "Service Cloud Voice Add-on Licenses: * Service Cloud Voice for Partner Telephony: Approximately $50 per user per month, on top of the Service Cloud license, for integrating a preferred partner's telephony system."
  • Amazon Connect Add-on (Bundled Minutes) $75-$200 per user per month
    high 1 source
    industry "Service Cloud Voice with Amazon Connect: This option includes bundled minute tiers: * 750 minutes per user per month at roughly $75 per user per month."
  • Overage Voice Minutes $0.01 to $0.05 per minute
    high 1 source
    industry "Service Cloud Voice with Amazon Connect: This option includes bundled minute tiers: * 750 minutes per user per month at roughly $75 per user per month."
  • Amazon Connect Infrastructure
    medium 1 source
    industry "Service Cloud Voice with Amazon Connect: This option includes bundled minute tiers: * 750 minutes per user per month at roughly $75 per user per month."
  • DID and Toll-Free Numbers
    medium 1 source
    industry "DID and Toll-Free Numbers: Amazon Connect charges daily for direct inward dial (DID) and toll-free numbers, plus per-second charges (with a 60-second minimum) for calls, varying by call type and destination."
  • Setup and Configuration $8,000 to over $500,000
    critical 1 source
    industry "Setup and Configuration: Implementation costs can range from $8,000 for a simple small business setup to over $500,000 for enterprise-scale programs."
  • System Integration
    high 1 source
    industry "Service Cloud Voice Add-on Licenses: * Service Cloud Voice for Partner Telephony: Approximately $50 per user per month, on top of the Service Cloud license, for integrating a preferred partner's telephony system."
  • SCV with Amazon Connect (750 min) $75 per user per month
    medium 1 source
    industry "Service Cloud Voice with Amazon Connect: This option uses bundled tiers: * 750 minutes per user per month at approximately $75 per user per month."
  • Salesforce Contact Center Bundle $150 per user per month
    medium 1 source
    industry "Salesforce Contact Center Bundle: This bundle, which includes Service Cloud Voice, Digital Engagement, and self-service, is around $150 per user per month."
  • Base Service Cloud Enterprise License $165 per user per month
    high 1 source
    industry "Service Cloud Voice with Amazon Connect: This option uses bundled tiers: * 750 minutes per user per month at approximately $75 per user per month."
  • AI Features for Customer Service $175 per user per month
    medium 1 source
    industry "AI features for customer service typically unlock at the Enterprise tier ($175 per user per month)."
  • Per-resolution/Flex Credit Charges (Agentforce 1)
    medium 1 source
    industry "Agentforce 1 Service (formerly Einstein 1 Service): This "everything tier" for large, AI-forward contact centers can cost $550 per user per month, excluding per-resolution/Flex Credit charges, implementation, and add-ons."
  • Professional Services 50% to 200% of the first-year subscription costs
    critical 1 source
    industry "Service Cloud Voice with Amazon Connect: This option uses bundled tiers: * 750 minutes per user per month at approximately $75 per user per month."
  • Consulting Fees
    high 1 source
    industry "Consulting Fees: Budgeting for professional services from Salesforce partners or internal architects is essential for initial setup, data migration, and complex routing logic."
  • Custom Development
    medium 1 source
    industry "Custom Development: Costs apply for unique screen flows, custom components, or complex data synchronization between CRM and telephony logs."
  • Service Cloud Voice for Partner Telephony $50 per user per month
    medium 1 source
    industry "License Costs: * Service Cloud Voice for Partner Telephony typically costs around $50 per user per month, in addition to the base Service Cloud license"
  • Telephony Costs $0.01 to $0.05 per minute
    high 1 source
    industry "Telephony Costs: Service Cloud Voice itself does not include telephony costs; these are separate and depend on the chosen provider and usage"
  • Add-on Features (e.g., AI bots) $50/100 conversations/month
    medium 1 source
    industry "Add-on Features: Additional features like Einstein Conversation Insights, intelligent self-service bots ($50/100 conversations/month), or other advanced AI capabilities may incur extra costs"
  • Integration Complexity $50,000–$200,000
    high 1 source
    industry "Integration Complexity: Integrating with other systems, especially using middleware tools like MuleSoft, can add $50,000–$200,000 to the cost"
  • Scope Creep 30%
    high 1 source
    industry "Scope Creep: Undefined requirements can lead to a 30% average increase in project costs due to endless changes and feature additions"
  • Ongoing Support 15-25% of initial implementation cost annually
    high 1 source
    industry "Ongoing Support: This typically represents 15-25% of the initial implementation cost annually"
  • Agentforce 1 Service License $550 per user per month
    high 1 source
    industry "Service Cloud Voice with Amazon Connect: This option uses bundled tiers for minutes: * 750 minutes per user per month at roughly $75 per user per month."
  • AI Feature Unlock $175 per user per month
    medium 1 source
    industry "AI features typically unlock at the Enterprise tier ($175/user/month)."
  • Amazon Connect Pay-as-you-go Telephony
    high 1 source
    industry "For Salesforce Voice with Amazon Connect, telephony minutes are pay-as-you-go charges billed monthly by AWS for the actual connection to the telephony network."
  • Emergency Calling Fees
    low 1 source
    industry "Additionally, for US-based customers, emergency calling (911/988) fees for Amazon Connect may be included, billed monthly in arrears, with calculations varying by jurisdiction."
  • Agentforce Add-ons $125 per user per month
    medium 1 source
    industry "For example, Salesforce Voice with Partner Telephony starts at $50/user/month, and Service Cloud Einstein is listed as an add-on at $50/user/month."
  • Call Recording Storage
    low 1 source
    industry "Call Recording and Storage: While unlimited call recording is included, storing recordings in Amazon S3 may lead to additional fees based on volume and retention policies."
  • Data Migration and Integration Rework
    high 1 source
    industry "Data Migration and Integration: Poorly executed Salesforce deployments can lead to high rework and additional consulting costs to correct errors, as well as expensive redevelopment and reconfiguration."
  • Third-party Integration and Licensing
    medium 1 source
    industry "Recurring costs for third-party integration and licensing are also common."
  • Training
    medium 1 source
    industry "Training: Low involvement and poor training can result in process inefficiencies and reduced productivity."
  • Over-customization
    high 1 source
    industry "Over-customization: Excessive customization can dramatically increase Salesforce expenses without a commensurate return, leading to higher maintenance and upgrade costs, and requiring ongoing developer assistance."
  • Service Cloud Unlimited Edition $350 per user per month
    critical 1 source
    industry "For example, Salesforce Voice with Partner Telephony starts at $50/user/month, and Service Cloud Einstein is listed as an add-on at $50/user/month."
Tip

Ask your Salesforce Service Cloud Voice sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 35 source citations total.

Salesforce Service Cloud Voice Contract Terms

Salesforce Service Cloud Voice contracts auto-renew. Changes require 90 days before the contract end date (requests made within 30 days may be too late). These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice 90 days before the contract end date (requests made within 30 days may be too late)
Minimum Commitment Commitment to a certain number of years, seats, and/or products, especially when discounts are offered.
Price Escalation Average 9% in mid-2023, 6% imminent for August 1, 2025, 5-7% likely in 2026, and some buyers report 8-10% standard annual uplifts; interest fees for non-payment are 1.5% per month or about 20% per year.
Based on 1 verified source

How to Negotiate Salesforce Service Cloud Voice Pricing

Salesforce Service Cloud Voice contracts are negotiable. These 1 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 1 tactics
Early Engagement high success

Engage with Salesforce 6–12 months before renewal to allow time to benchmark against peers.

https://salesforce.com
High success Medium Low / difficult

Full negotiation guide →

Salesforce Service Cloud Voice Pricing FAQ

01 What is the cheapest plan?

The Starter Suite plan is available at $25 per user per month.

02 Are there annual pricing options?

Yes, Pro Suite is $100 per user per month when billed annually, Enterprise is $175 per user per month when billed annually, Unlimited is $350 per user per month when billed annually, and Agentforce 1 Service is $550 per user per month when billed annually.

03 Is there a free plan available?

No, there is no free plan available for Salesforce Service Cloud Voice.

Is this pricing incorrect? — we'll verify and update it.