Talkdesk vs Five9 Pricing (2026)
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Talkdesk vs Five9

Contact Center / CCaaS pricing comparison · 2026

Talkdesk pricing ranges from $85–$225/month, while Five9 ranges from $119–$159/month. Both products are similarly priced at comparable tiers.

Contact Center / CCaaS

Talkdesk

$85–$225
/month
4 plans
Full pricing breakdown →
VS
Contact Center / CCaaS

Five9

$119–$159
/month
5 plans
Full pricing breakdown →

Talkdesk and Five9 both operate in the contact center / ccaas category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Talkdesk Five9
Digital Essentials $85 /user/month $119 /
Voice Essentials $105 /user/month $159 /
Elite $165 /user/month Custom
Industry Experience Clouds $225 /user/month Custom
Enterprise — Custom

Market Intelligence

Talkdesk

Median annual cost
$2,444
Based on
12 deals

Five9

Median annual cost
$1,788
Based on
16 deals

What Users Say

Talkdesk

Trustpilot
1.2/5 (23)
TrustRadius
8.8/10 (5)
Top complaints
  • Terrible customer service and unresponsive support
  • Billing errors, duplicate charges, and hidden fees
  • Forced auto-renewals with unfavorable contract terms

Five9

Trustpilot
1.5/5 (24)
TrustRadius
8.2/10 (127)
Top complaints
  • Constant disconnections and technical issues affecting call quality
  • Aggressive billing for work never performed
  • Promised features not delivered or require expensive add-ons

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Talkdesk 6 hidden costs

high
Per-Minute Usage Charges on Top of Seat Fees $0.07/minute
critical
Charges During Extended Implementation Delays 100% of annual contract cost
critical
Forced License Increases on Contract Renewal 30-70% increase in licensing costs
high
Undisclosed Additional Fees 15-30% of license costs
high
Unexpected Billing and Duplicate Charges $300-$800 in erroneous charges
See all Talkdesk hidden costs →

Five9 5 hidden costs

high
Implementation and Onboarding Fees $30,000
medium
System Initiation Fee $2,500
critical
Automated Texting Requires Separate Platform (Acqueon) 100% of license costs
critical
Premium Features Billed Separately Despite Promises 20-50% of license costs
medium
Infrastructure Requirements (No WiFi Support) 5-10% of license costs
See all Five9 hidden costs →

Contract Terms

Term Talkdesk Five9
Auto-renewal Yes Yes
Cancellation Must contact company before renewal; difficult cancellation process requiring phone calls and feedback sessions Requires paying substantial early termination fees
Minimum commitment 2-3 years 1 year
Price escalation No published schedule, but customers report contract terms heavily favor the vendor with auto-renewals at potentially higher license counts No published schedule but multiple users report unexpected billing and frivolous charges for work never performed
Can downgrade No No
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