Price checkPer seat
Digital$119/user/moCore$159/user/moPlusCustom
See all 5 plans

All Five9 Plans & Pricing

Prices unverified — last checked Oct 13, 2026

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Digital

  • Chat
  • Email
  • SMS/MMS
  • Social Messaging
  • AI Summaries
  • Live Transcription
  • Agent Desktop
  • Recording

Core

  • All digital channels
  • Voice
  • Blended inbound/outbound
  • Geo redundancy
  • Dialer
  • CRM/UC adapters

Plus

  • All channels
  • Advanced AI
  • AI Agents
  • Agent Assist

Pro

  • All channels
  • Essential AI
  • Complete WEM suite

Enterprise

  • Advanced AI
  • Full WEM
  • Dedicated support
  • Customizable solutions
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What does Five9 actually cost you?

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Tier
Billing
Your projected cost$3.0Kper month · $119/seat × 25seats
Year 1 license$36K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across Five9's plans, annualized. Custom-priced tiers show a hatched bar.

Digital$1.4K/yr
Core$1.9K/yr
PlusCustom
ProCustom
EnterpriseCustom
Real-world benchmark

Buyers actually pay a median of $1.8K/yr for Five9 contracts (Vendr deal flow, n=16). That's a contract total — the more seats, the more leverage to negotiate down.

Quick Answer
Last verified:
Estimate

Five9 pricing: Digital $119, Core $159/user/mo. Enterprise pricing is quote-based. Plans: Digital at $119/user/month, and Core at $159/user/month. Custom pricing is available on request. The median contract is $1,788/year based on 16 community cost mentions.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Five9 offers 5 pricing tiers: Digital, Core, Plus, Pro, Enterprise. Paid plans include Digital at $119/user/month, Core at $159/user/month. The Core plan is businesses requiring all communication channels with foundational ai.

Compared to other contact center / ccaas software, Five9 is positioned at the mid-market price point.

  • Median contract: $1,788/yr from 16 purchases Precise
  • 5 documented hidden costs beyond list price
  • Contracts auto-renew — Requires paying substantial early termination fees
Last verified:

How much does Five9 cost?

Five9 has 2 paid plans costing $119–$159/user/mo. Enterprise pricing is quote-based. Plans include Digital at $119/user/month, Core at $159/user/month, Plus (custom pricing), Pro (custom pricing), Enterprise (custom pricing).

Five9 Pricing Overview

Five9 pricing: Digital $119, Core $159/user/mo. Enterprise pricing is quote-based. The Digital plan costs $119/user/month, best for organizations needing digital channels only without voice. The Core plan costs $159/user/month, best for businesses requiring all communication channels with foundational ai. The Plus plan requires contacting sales for a custom quote and is designed for mid-market organizations needing comprehensive ai. The Pro plan requires contacting sales for a custom quote and is designed for organizations prioritizing workforce engagement management. The Enterprise plan requires contacting sales for a custom quote and is designed for large enterprises requiring maximum ai sophistication.

Five9 contracts auto-renew, with a 1 year minimum commitment, requiring Requires paying substantial early termination fees notice to cancel.

The median Five9 customer pays $1,788/year based on 16 community cost mentions.

There are at least 5 documented hidden costs beyond Five9's list price, including implementation, training, and add-on fees.

This pricing was last verified in October 13, 2026.

See Five9 Plans

Five9 pricing starts at $119 per concurrent seat/month for the Digital bundle and $159 for Core, which adds voice. The Plus, Pro and Enterprise bundles are quote-only. Five9's pricing page states a minimum of 50 seats and says usage-based pricing may apply, so actual monthly costs also depend on usage, add-ons, implementation scope and contract terms.

How Five9 Pricing Compares

Compare Five9 pricing against top alternatives in Contact Center / CCaaS.

Aircall $40-$70/user/mo Compare → Genesys Cloud $75-$240/user/mo Compare → NICE CXone $110-$249/user/mo Compare →

Compare Five9 vs Alternatives

Before committing to Five9, compare pricing with these 3 alternatives in the same category.

VSAircall
From $40/user/mo

Small teams seeking flexible voice solution

Full comparison
VSGenesys Cloud
From $75/user/mo

Voice contact centers

Full comparison
VSNICE CXone
From $110/user/mo

Entry-level contact centers

Full comparison

All Five9 alternatives & migration guides

What Companies Actually Pay for Five9

The median Five9 buyer pays $1,788/year based on 16 community cost mentions.

What companies actually pay $1,788/yr Median across 16 community cost mentions Precise
Review scores
TrustRadius 8.2out of 10 (127)
Trustpilot 1.5out of 5 (24)
Third-party review aggregates, as of Mar 2026
Top pricing complaints
Constant disconnections and technical issues affecting call qualityAggressive billing for work never performedPromised features not delivered or require expensive add-onsPoor customer service and support response times
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 16 distinct user reports. Indicative only — not contract-grade data.

Five9 Cost by Company Size

Example costs for teams of different sizes. Each figure is labelled with the period it covers.

50-Seat Digital-Only Contact Center, Year 1 $71,400 per year

$71,400/year in licenses (50 concurrent seats × $119/seat/month × 12). Add usage charges and any implementation fee from your quote.

The smallest deployment Five9 sells at list price (50-seat minimum) on the Digital bundle, which covers chat, email, SMS and social messaging but not voice.

50-Seat Voice + Digital Contact Center (Core), Year 1 $127,900 estimated cost
licenses: 50 × $159/seat/month × 12 $95,400
implementation ~$30,000
initiation fee, both third-party estimates ~$2,500
Total $127,900

50 concurrent agents on Core (voice plus digital channels), including third-party-reported one-time fees. Automated texting workflows may need a separately priced product.

100-Seat Deployment, Year 1 All-In (Third-Party Estimate) $190,800 per year
= 100 × $250 × 12, $300,000
implementation ~$30,000
initiation ~$2,500
Total $190,800

100 agents using a user-reported all-in rate of about $250/agent/month, compared with Five9's published Core price.

Five9 pricing page (checked 2026-10-13): Digital $119 per concurrent seat/month, minimum 50 seats, usage-based pricing may apply

How Five9 Pricing Compares

Software Starting Price Top Price
Five9 $119/user/month $159/user/month
8x8 Contact Center Custom Custom
Aircall $40/user/month $125/user/month
Avaya Experience Platform Custom Custom
CSAT.AI (AI quality assurance) $25/agent/month $25/agent/month
Dialpad Contact Center Custom Custom

Detailed pricing comparisons:

Browse all Contact Center / CCaaS pricing →

5 Five9 Hidden Costs Beyond the List Price

Beyond the listed price, Five9 has at least 5 documented hidden costs that can significantly increase total cost of ownership.

Watch for 5 hidden costs
  • Implementation and Onboarding Fees $30,000
    high 1 source
    Reddit “Genesys Cloud publishes their pricing. At about $80 per seat, that will run you $5-7k per month. If it's simple... Implementation would run $30k. That's your budgetary number. Five9 costs about the same”
  • System Initiation Fee $2,500
    medium 1 source
    Reddit “Five9 (around $250/agent/month all-in which isn't that bad, high upfront initiation fee of ~$2,500+)”
  • Automated Texting Requires Separate Platform (Acqueon) 100% of license costs
    critical 1 source
    Trustpilot “Sales team at Five9 mislead us to believe automated texting is included with Five9. It's not! On the last day of onboarding they finally admitted that Five9 has no automated text capabilities.”
  • Premium Features Billed Separately Despite Promises 20-50% of license costs
    critical 2 sources
    Trustpilot “Could not be worse. Most features promised didn't materialize. The ones that did were half of promised and wanted to charge more for. Never got launched and they want to charge us $80k to part ways after they never delivered.”
    Trustpilot “We never received any of the work promised in our SOW, but they were more than happy to threaten legal action over non-payment on work never performed. Yes, you read that correctly - they want payment for work never performed.”
  • Infrastructure Requirements (No WiFi Support) 5-10% of license costs
    medium 1 source
    Trustpilot “This has got to be the worst piece of software I've used in my 10+ years of working in IT. First of all, they don't offer support for wireless connection...i.e WIFI. What year is it where WiFi is not supported?”
Tip

Ask your Five9 sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
Reddit User discussions Trustpilot Consumer reviews Hacker News Tech community TrustRadius Enterprise reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 15 source citations total.

Five9 Contract Terms

Five9 contracts auto-renew and cannot be downgraded mid-term. Changes require Requires paying substantial early termination fees. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice Requires paying substantial early termination fees
Minimum Commitment 1 year
Mid-Term Downgrade Not allowed
Payment Terms Annual upfront typical for enterprise
Price Escalation No published schedule but multiple users report unexpected billing and frivolous charges for work never performed
Note

Contract enforcement is aggressive with legal action threatened for non-payment even when services not delivered

Based on 3 verified sources

How to Negotiate Five9 Pricing

Five9 contracts are negotiable. These 5 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 5 tactics
Demand Itemized Feature List with Binding Commitments high success

Require a detailed, legally binding list of all features included in your tier during contract negotiation. Multiple users report features promised verbally by sales are later charged separately or not delivered. Specifically confirm whether automated texting workflows, CRM integrations, and any mentioned features are included or require add-on purchases.

trustpilot user complaints
Require Proof of Delivery for Billed Services high success

Multiple users report being billed for work never performed. Establish contract terms requiring documented proof of service delivery before payment, with clear remediation clauses for non-delivery.

trustpilot reviews
Negotiate Early Termination Fee Cap medium success

Five9 has a reputation for aggressive contract enforcement with substantial termination fees (one user reported $80k). Negotiate a reasonable early termination fee cap upfront, especially if features are not delivered as promised.

trustpilot reviews
Compare Against RingCentral and Smaller Players for 50% Savings medium success

Former Five9 employee notes that smaller contact center providers like RingCentral price at 50% of the 'big 3' (Genesys, Five9, NICE) with comparable features. Use this as leverage to negotiate lower pricing or consider alternatives.

reddit r/workforcemanagement discussion
Request Extended Trial Period medium success

Given widespread reports of technical issues (disconnections, software crashes, WiFi incompatibility), negotiate an extended trial period to verify the system works in your specific environment before committing to multi-year contracts.

trustpilot technical complaints
High success Medium Low / difficult

Full negotiation guide →

Five9 Pricing FAQ

01 How much does Five9 cost?

Five9 Digital costs $119 and Core $159 per concurrent seat/month, with a minimum of 50 seats, so the lowest list-price bill is $5,950/month (50 × $119). Plus, Pro and Enterprise are priced by quote, and Five9 says usage-based pricing may apply. Prices checked on Five9's pricing page on October 13, 2026.

02 Does Five9 have a free tier?

No. Five9's pricing page lists no free plan or free trial; all five bundles are bought through a quote, starting at $119 per concurrent seat/month for Digital with a 50-seat minimum.

03 What are the main features of Five9?

Key features include the items listed in the pricing tiers above.

04 Is Five9 worth the price?

Value depends on your specific needs and use case. Compare features across plans.

05 Does Five9 include automated text messaging?

No. Five9's base system only includes CSV text blasts and manual one-on-one texting. Automated texting workflows (like sending different messages on different days) require purchasing a separate platform called Acqueon, which more than doubles your total cost. This is frequently not disclosed until after contract signing.

06 What is Five9's actual cost per user per month?

Five9's published prices are $119 per concurrent seat/month for Digital and $159 for Core, with a 50-seat minimum. Plus, Pro and Enterprise require custom quotes. Usage-based charges, add-ons, integrations and implementation are extra, so the actual per-seat cost depends on your quote.

07 Can I use Five9 with WiFi?

No. Five9 does not support wireless connections. All users must have wired ethernet, which can significantly increase deployment costs for remote workers or flexible office environments.

08 How does Five9 pricing compare to competitors?

Five9 is positioned as one of the 'big 3' premium contact center platforms (alongside NICE and Genesys) with similar pricing. However, smaller providers like RingCentral Contact Center offer comparable features at approximately 50% of Five9's cost. Dialpad offers contact center features starting at $75/agent/month compared to Five9's $119-$159 base.

09 What happens if promised features aren't delivered?

Multiple users report Five9 enforces contracts aggressively even when features are not delivered. Early termination fees can reach $80,000+, and the company has a reputation for threatening legal action over disputed charges. Ensure all promised features are documented in writing with clear remediation clauses.

10 Is Five9 reliable for call quality?

User experiences vary dramatically. Some report acceptable call quality while many others cite constant disconnections, calls dropping, automatic hangups, and the system timing out multiple times daily. Technical issues are a common complaint across reviews. WiFi incompatibility and invasive integration that can cause system crashes are also reported.

Is this pricing incorrect? — we'll verify and update it.