Price checkPer seat
The Ultimate Government Experience$2/yrOmnichannel Suite$110/user/moEssential Suite$135/user/mo
See all 10 plans

All NICE CXone Plans & Pricing

Plan Monthly Annual Best For
The Ultimate Government Experience checked Oct 30, 2026 Annual billing only Not specified
The Ultimate Banking Experience checked Oct 30, 2026 Not published Not specified
The Ultimate Healthcare Experience checked Oct 30, 2026 Not published Not specified
The Ultimate Insurance Experience checked Oct 30, 2026 Not published Not specified
The Ultimate Retail Experience checked Oct 30, 2026 Not published Not specified
View all features by plan (compare side-by-side)

The Ultimate Government Experience

Omnichannel Suite

  • Voice and digital channels
  • Omnichannel routing
  • Recording and compliance

Essential Suite

  • All Omnichannel Suite features
  • Proactive web engagement
  • AI routing

Core Suite

  • All Essential Suite features
  • Outbound engagement
  • Workforce empowerment tools

Complete Suite

  • All Core Suite features
  • Agentic experience automation
  • AI platform capabilities

Ultimate Suite

  • All Complete Suite features
  • Full AI and workforce optimization
  • $0.25/session consumption pricing

The Ultimate Banking Experience

The Ultimate Healthcare Experience

The Ultimate Insurance Experience

The Ultimate Retail Experience

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What does NICE CXone actually cost you?

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Tier
Billing
Your projected cost$2.8Kper month · $110/seat × 25seats
Year 1 license$33K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across NICE CXone's plans, annualized. Custom-priced tiers show a hatched bar.

The Ultimate Government Experience$2/yr
Omnichannel Suite$1.3K/yr
Essential Suite$1.6K/yr
Core Suite$2.0K/yr
Complete Suite$2.5K/yr
Ultimate Suite$3.0K/yr
The Ultimate Banking Experience$3.0K/yr
The Ultimate Healthcare Experience$3.0K/yr
The Ultimate Insurance Experience$3.0K/yr
The Ultimate Retail Experience$3.0K/yr
Quick Answer
Last verified:
Medium confidence

NICE CXone plans start at $2/yr. Plans: The Ultimate Government Experience at $2/year, Omnichannel Suite at $110/user/month, Essential Suite at $135/user/month, Core Suite at $169/user/month, Complete Suite at $209/user/month, Ultimate Suite at $249/user/month, The Ultimate Banking Experience at $249/user/month, The Ultimate Healthcare Experience at $249/user/month, The Ultimate Insurance Experience at $249/user/month, and The Ultimate Retail Experience at $249/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

NICE CXone offers 10 pricing tiers: The Ultimate Government Experience, Omnichannel Suite, Essential Suite, Core Suite, Complete Suite, Ultimate Suite, The Ultimate Banking Experience, The Ultimate Healthcare Experience, The Ultimate Insurance Experience, The Ultimate Retail Experience. Paid plans include The Ultimate Government Experience at $2/year, Omnichannel Suite at $110/user/month, Essential Suite at $135/user/month. The Omnichannel Suite plan is entry-level contact centers.

Compared to other contact center / ccaas software, NICE CXone is positioned at the premium price point.

  • 6 documented hidden costs beyond list price
  • Contracts auto-renew
  • G2 rating: 4.3 out of 5 from 1,730 reviews (as of Oct 2026)
Last verified: | Sources: 2 pricing pages and reviews

How much does NICE CXone cost?

NICE CXone plans start at $2/yr. Plans include The Ultimate Government Experience at $2/year, Omnichannel Suite at $110/user/month, Essential Suite at $135/user/month, Core Suite at $169/user/month, Complete Suite at $209/user/month, Ultimate Suite at $249/user/month, The Ultimate Banking Experience at $249/user/month, The Ultimate Healthcare Experience at $249/user/month, The Ultimate Insurance Experience at $249/user/month, The Ultimate Retail Experience at $249/user/month.

NICE CXone Pricing Overview

NICE CXone plans start at $2/yr. The The Ultimate Government Experience plan costs $2/year. The Omnichannel Suite plan costs $110/user/month, best for entry-level contact centers. The Essential Suite plan costs $135/user/month, best for small to mid-size contact center teams. The Core Suite plan costs $169/user/month, best for growing contact centers. The Complete Suite plan costs $209/user/month, best for enterprise contact centers. The Ultimate Suite plan costs $249/user/month, best for large enterprises with complex needs. The The Ultimate Banking Experience plan costs $249/user/month. The The Ultimate Healthcare Experience plan costs $249/user/month. The The Ultimate Insurance Experience plan costs $249/user/month. The The Ultimate Retail Experience plan costs $249/user/month.

NICE CXone contracts auto-renew, and annual price increases of 3-5%.

There are at least 6 documented hidden costs beyond NICE CXone's list price, including implementation, training, and add-on fees.

This pricing was last verified in November 4, 2026 from 2 independent sources.

See NICE CXone Plans

NICE CXone pricing starts at $110 per agent/month for the CXone Mpower Omnichannel Suite. The Essential Suite runs $135, the Core Suite $169, the Complete Suite $209 and the Ultimate Suite $249 per agent/month plus $0.25 per session. NICE bills monthly in arrears with no prepay and describes its pricing as usage-based and tiered. The platform is a cloud contact center that manages customer interactions across voice, chat, email and social channels.

How NICE CXone Pricing Compares

Compare NICE CXone pricing against top alternatives in Contact Center / CCaaS.

Aircall $40-$70/user/mo Compare → Five9 $119-$159/user/mo Compare → Genesys Cloud $75-$240/user/mo Compare →

Compare NICE CXone vs Alternatives

Before committing to NICE CXone, compare pricing with these 3 alternatives in the same category.

VSAircall
From $40/user/mo

Small teams seeking flexible voice solution

Full comparison
VSFive9
From $119/user/mo

Organizations needing digital channels only without voice

Full comparison
VSGenesys Cloud
From $75/user/mo

Voice contact centers

Full comparison

All NICE CXone alternatives & migration guides

What Companies Actually Pay for NICE CXone

Review scores
TrustRadius 8.4out of 10 (10)
G2 4.3out of 5 (1,730)
Third-party review aggregates, as of Oct 2026

How NICE CXone Pricing Compares

Software Starting Price Top Price
NICE CXone $0.17/user/month $249/user/month
8x8 Contact Center Custom Custom
Aircall $40/user/month $125/user/month
Avaya Experience Platform Custom Custom
CSAT.AI (AI quality assurance) $25/agent/month $25/agent/month
Dialpad Contact Center Custom Custom

Detailed pricing comparisons:

Browse all Contact Center / CCaaS pricing →

6 NICE CXone Hidden Costs Beyond the List Price

Beyond the listed price, NICE CXone has at least 6 documented hidden costs that can significantly increase total cost of ownership.

Watch for 6 hidden costs
  • Implementation and Professional Services $5,000+ to $500,000+, 15-30% (source dated Jul 2026)
    critical 1 source
    Grounded summary These services cover setup, integration, custom configuration, and training
  • Add-on Modules and Features $20-$60+ per seat per month
    high 1 source
    Grounded summary Examples include: * Long-term recording storage
  • Telephony and Usage-Based Charges 10-20%
    high 1 source
    Grounded summary These usage-based fees can add 10-20% to monthly costs for high-volume contact centers
  • Premium Support 10-20%
    medium 1 source
    Grounded summary Premium Support: While standard support is included, premium support tiers (offering faster response times, dedicated resources, and 24/7 coverage) typically cost an additional 10-20% of the annual license value
  • SCIM Provisioning $96,000/year
    critical 1 source
    Grounded summary Upgrading to an Enterprise plan solely for SCIM can nearly double licensing costs; for a 50-agent contact center, this could mean an additional $96,000/year moving from a Voice Agent plan to an Essential Suite
  • Rescheduling Fees
    low 1 source
    Grounded summary Rescheduling Fees: If project plan activities need to be rescheduled with less than fifteen (15) calendar days' notice, customers may be responsible for additional costs such as travel and expenses, airfare change fees, and hotel change fees
Tip

Ask your NICE CXone sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry Vendr Verified buyer transactions TrustRadius Enterprise reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 8 source citations total.

NICE CXone Contract Terms

NICE CXone contracts auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Minimum Commitment Contracts often include a minimum commitment, and customers are generally not entitled to refunds if they fail to meet this.
Price Escalation 3-5%
Based on 1 verified source

How to Negotiate NICE CXone Pricing

NICE CXone contracts are negotiable. These 1 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 1 tactics
Commit to multi-year contracts high success

Multi-year commitments (2-3 years) often unlock 10-25% lower per-seat pricing compared to annual contracts.

https://vendr.com
High success Medium Low / difficult

Full negotiation guide →

NICE CXone Price History

Pricing changes CostBench has tracked for NICE CXone, verified across 4 snapshots going back to 2026Q1.

  1. NICE CXone tier renamed

    "CXone Mpower Omnichannel Suite" renamed to "Omnichannel Suite"

  2. NICE CXone tier renamed

    "CXone Mpower Essential Suite" renamed to "Essential Suite"

  3. NICE CXone tier renamed

    "CXone Mpower Core Suite" renamed to "Core Suite"

  4. NICE CXone tier renamed

    "CXone Mpower Complete Suite" renamed to "Complete Suite"

  5. NICE CXone tier renamed

    "CXone Mpower Ultimate Suite" renamed to "Ultimate Suite"

View NICE CXone's full price history →

NICE CXone Pricing FAQ

01 How much does NICE CXone cost?

NICE publishes five CXone Mpower suites: Omnichannel $110, Essential $135, Core $169, Complete $209 and Ultimate $249 per agent/month, with Ultimate adding $0.25 per session. NICE bills monthly in arrears with no prepay. Prices checked on NICE's pricing page on October 13, 2026.

02 Does NICE CXone have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of NICE CXone?

Key features include the items listed in the pricing tiers above.

04 Is NICE CXone worth the price?

Value depends on your specific needs and use case. Compare features across plans.

05 Does NICE CXone include workforce management features?

Yes, NICE CXone includes workforce management capabilities with features like break reminders, real-time adherence tracking, schedule management with calendar views, and the ability for management to adjust schedules with immediate updates to employees.

06 What quality management features are available?

NICE CXone provides quality management tools that allow for objective evaluations of customer interactions. The platform includes reporting capabilities to evaluate team performance and identify areas for improvement.

07 What is the cheapest NICE CXone plan?

The entry-level plan is the Omnichannel Suite at $110/user/month. It covers core omnichannel contact center capabilities.

08 What does the most expensive NICE CXone plan include?

The Ultimate Suite at $249 per agent/month plus $0.25 per session is the highest tier and includes the full feature set. The Complete Suite at $209 per agent/month sits just below it.

09 How does NICE CXone pricing scale across tiers?

NICE CXone has five suite tiers: Omnichannel Suite ($110 per agent/month), Essential Suite ($135), Core Suite ($169), Complete Suite ($209) and Ultimate Suite ($249 plus $0.25 per session). NICE bills monthly in arrears with no prepay, using a usage-based, tiered model.

10 What are common technical complaints about NICE CXone?

Reviewers report occasional session lockouts requiring reconnection, intermittent sound quality issues on the web-based client, and general technical instability. These issues appear most frequently in agent-level reviews.

11 What are all the NICE CXone pricing plans?

NICE CXone offers five tiers: Omnichannel Suite ($110), Essential Suite ($135), Core Suite ($169), Complete Suite ($209) and Ultimate Suite ($249 plus $0.25 per session). All prices are per agent per month.

12 Is there a difference between monthly and annual pricing for NICE CXone?

NICE publishes one price per suite and says it bills monthly in arrears with no prepay; its pricing page shows no separate annual price or annual-commitment discount.

13 Does NICE CXone support voicemail-to-email?

Yes, NICE CXone records voicemails and delivers them to agents' email inboxes. This feature is available on paid plans starting at $110/user/month (Omnichannel Suite).

14 Can supervisors monitor calls for quality assurance in NICE CXone?

Yes, NICE CXone supports quality assurance call monitoring, allowing supervisors to review agent interactions. This capability is available across paid plan tiers.

15 Does NICE CXone provide data and analytics?

Yes, reviewers cite data and analytics as a notable strength of the platform, available across paid plan tiers.

Is this pricing incorrect? — we'll verify and update it.