Price checkMonthly
Contact Center PROCustomContact Center ELITECustom
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All Intermedia Contact Center Plans & Pricing

Plan Monthly Annual Best For
Contact Center PRO Contact Sales Contact Sales Not specified
Contact Center ELITE Contact Sales Contact Sales Not specified
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Contact Center PRO

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Last verified:
High confidence

Intermedia Contact Center uses custom pricing as of August 2026 with 2 plans available. Contact Intermedia Contact Center directly for a personalized quote. The median contract is $39,600/year based on 4 third-party buyer reports.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Intermedia Contact Center offers 2 pricing tiers: Contact Center PRO, Contact Center ELITE.

Compared to other contact center / ccaas software, Intermedia Contact Center is positioned at the budget-friendly price point.

  • Median contract: $39,600/yr from 4 buyer reports Directional
  • 14 documented hidden costs beyond list price
  • Contracts auto-renew — Customers on monthly plans can terminate any schedule for any reason by following a procedure in the administrative control panel prior to the beginning of any renewal term.
  • G2 rating: 4.3 out of 5 from 25 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Intermedia Contact Center cost?

Intermedia Contact Center uses custom pricing across 2 plans. Contact Intermedia Contact Center directly for a personalized quote. Plans include Contact Center PRO (custom pricing), Contact Center ELITE (custom pricing).

Intermedia Contact Center Pricing Overview

Intermedia Contact Center uses custom pricing — contact their sales team for a quote. The Contact Center PRO plan requires contacting sales for a custom quote. The Contact Center ELITE plan requires contacting sales for a custom quote.

Intermedia Contact Center contracts auto-renew.

The median Intermedia Contact Center customer pays $39,600/year based on 4 verified purchases.

There are at least 14 documented hidden costs beyond Intermedia Contact Center's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 13, 2026 from 1 independent source.

Request Intermedia Contact Center Pricing

Intermedia Contact Center offers two paid tiers: Contact Center PRO and Contact Center ELITE. Both plans feature custom pricing.

Contact sales for specific pricing details for each plan.

How Intermedia Contact Center Pricing Compares

Compare Intermedia Contact Center pricing against top alternatives in Contact Center / CCaaS.

Aircall $30-$70/month View pricing → Five9 $119-$159/month View pricing → Genesys Cloud $75-$240/month View pricing →

Compare Intermedia Contact Center vs Alternatives

Before committing to Intermedia Contact Center, compare pricing with these 3 alternatives in the same category.

VSAircall
From $30/month

Small teams needing a straightforward cloud phone system

Compare pricing
VSFive9
From $119/month

Organizations needing digital channels only without voice

Compare pricing
VSGenesys Cloud
From $75/month

Voice contact centers

Compare pricing

All Intermedia Contact Center alternatives & migration guides

What Companies Actually Pay for Intermedia Contact Center

The median Intermedia Contact Center buyer pays $39,600/year based on 4 verified purchase transactions.

What companies actually pay $39,600/yr Median across 4 third-party buyer reports Directional
Review scores
Trustpilot 4.7out of 5 (1,101)
G2 4.3out of 5 (25)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
a desire for quicker implementation of new featuresinstances where support staff do not reply in a timely manneroccasional disconnections between the Telco and the software
Source: aggregated from 4 third-party buyer reports for this quote-only vendor. Indicative market pricing — not official vendor pricing or contract-grade data.

How Intermedia Contact Center Pricing Compares

Software Starting Price Top Price
Intermedia Contact Center Custom Custom
Aircall $30/month $70/month
Five9 $119/month $159/month
Genesys Cloud $75/month $240/month
NICE CXone $110/month $249/month
Talkdesk $85/month $225/month

Browse all Contact Center / CCaaS pricing →

14 Intermedia Contact Center Hidden Costs Beyond the List Price

Beyond the listed price, Intermedia Contact Center has at least 14 documented hidden costs that can significantly increase total cost of ownership.

Watch for 14 hidden costs
  • Implementation and Setup Fees $500 to $5,000
    high 1 source
    industry "Implementation and Setup Fees: These can range from $500 for small to medium-sized businesses (SMBs) to $5,000 for enterprises, depending on the complexity of the deployment."
  • Customization and Training $1,000 to $5,000
    high 1 source
    industry "Customization and Training: Additional costs for tailoring the system to specific needs and training staff can add another $1,000 to $5,000."
  • Data Migration $500 to $10,000
    critical 1 source
    industry "Data Migration: Migrating existing data can vary widely, from $500 to $10,000, based on the volume of data and system integration requirements."
  • Overage Charges
    medium 1 source
    industry "Overage Charges: Exceeding allocated storage or call volumes may incur additional fees."
  • Premium Support
    low 1 source
    industry "Premium Support: Fees may apply for premium support options."
  • Compliance and Regulatory Recovery Charges 28%
    high 1 source
    industry "These are discretionary fees set by the carrier, not government taxes, and can change without much notice."
  • Professional Services and Implementation 50% to 200% of the first-year subscription costs
    critical 1 source
    industry "ServiceNow CTI integration typically costs $25,000 to $75,000 for implementation."
  • Integration Costs approximately $75 per user per month (Salesforce Service Cloud Voice), $5,000 to over $100,000 (custom Salesforce integrations), $25,000 to $75,000 (ServiceNow CTI integration)
    high 1 source
    industry "Intermedia operates on an "add-on heavy model" where many integrations and advanced features require additional payment."
  • Add-on Features
    medium 1 source
    industry "Toll-free and additional phone numbers are available but not covered in base plans, with additional phone numbers costing around $7.49 per month"
  • Extended Archiving
    low 1 source
    industry "Other Add-ons: * Archiving beyond 30 days incurs an extra cost"
  • Additional Phone Numbers $7.49 per month
    low 1 source
    industry "Toll-free and additional phone numbers are available but not covered in base plans, with additional phone numbers costing around $7.49 per month"
  • Fax Functionality $12.99 per line each month
    low 1 source
    industry "Fax functionality is offered separately at $12.99 per line each month"
  • Microsoft 365 Integration $12.50 per user per month
    low 1 source
    industry "Microsoft 365 integration is optional and billed at $12.50 per user per month"
  • Advanced Tools and AI Insights
    medium 1 source
    industry "Advanced contact center tools and AI-driven insights require separate licensing"
Tip

Ask your Intermedia Contact Center sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
industry Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 16 source citations total.

Intermedia Contact Center Contract Terms

Intermedia Contact Center contracts auto-renew. Changes require Customers on monthly plans can terminate any schedule for any reason by following a procedure in the administrative control panel prior to the beginning of any renewal term.. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice Customers on monthly plans can terminate any schedule for any reason by following a procedure in the administrative control panel prior to the beginning of any renewal term.
Based on 1 verified source

Intermedia Contact Center Pricing FAQ

01 Is there a free plan for Intermedia Contact Center?

Intermedia Contact Center does not offer a free plan.

02 What are the pricing tiers for Intermedia Contact Center?

Intermedia Contact Center has two tiers: Contact Center PRO and Contact Center ELITE.

03 How is pricing determined for Intermedia Contact Center?

Both Contact Center PRO and Contact Center ELITE have custom pricing. You will need to contact sales for a quote.

Is this pricing incorrect? — we'll verify and update it.