Aircall vs Five9
Contact Center / CCaaS pricing comparison · 2026
Aircall starts at $40/user/mo, while Five9 costs $119–$159/user/mo. These products use different pricing models ( vs Per-seat subscription), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
Aircall and Five9 occupy opposite ends of the contact center market. Aircall is built for sales and support teams: Essentials costs $30 per license/month billed annually ($40 month-to-month) and Professional $50 ($70 month-to-month), with a 3-license minimum and 250+ integrations. Five9 is a contact center suite for large operations: Digital costs $119 and Core $159 per concurrent seat/month, Plus, Pro and Enterprise are quote-only, and Five9's pricing page states a minimum of 50 seats.
The 50-seat minimum is the first filter. A 10-person team can't buy Five9 at list price; at 50 seats, Five9's lowest published bill is $5,950/month on Digital or $7,950/month on Core, compared with $1,500/month on Aircall Essentials billed annually ($2,000 month-to-month) or $2,500/month on Aircall Professional billed annually ($3,500 month-to-month).
Five9's price buys voice and digital channels on one platform, a dialer, geo redundancy, CRM adapters for Salesforce, ServiceNow, Dynamics, Zendesk and Oracle, and, in the Pro and Enterprise bundles, workforce engagement management. Five9 also says usage-based pricing may apply.
Plan-by-Plan Pricing
| Plan | Aircall | Five9 |
|---|---|---|
| Essentials | $40 /user/month | $119 /user/month |
| Professional | $70 /user/month | $159 /user/month |
| AI Voice Agents | $125 /month | Custom |
| Custom | Custom | Custom |
| Enterprise | Custom | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Aircall
3 scenariosFive9
3 scenariosMarket Intelligence
Aircall
- Median annual cost
- $14,256
- Average negotiated discount
- 23%
- Based on
- 74 deals
Five9
- Median annual cost
- $1,788
- Based on
- 16 deals
Contract Terms
| Term | Aircall | Five9 |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | Must notify before renewal date; no flexibility offered even within days of auto-renewal | Requires paying substantial early termination fees |
| Minimum commitment | 1 year | 1 year |
| Price escalation | No published schedule mentioned in sources | No published schedule but multiple users report unexpected billing and frivolous charges for work never performed |
| Can downgrade | Yes | No |
Continue researching
Our Verdict
Choose Aircall if: You run a sales or support team that is mostly on the phone, want CRM integrations out of the box, and don't need 50 seats. Aircall costs $30–$50 per license/month billed annually ($40–$70 month-to-month) with a 3-license minimum, and you can start with a 7-day free trial. Professional adds Power Dialer, Voicemail Drop, smart routing and advanced analytics.
Choose Five9 if: You operate a contact center with at least 50 concurrent agents and need voice and digital channels, a dialer and CRM adapters on one platform. Core costs $159 per concurrent seat/month; workforce engagement management comes in the Pro and Enterprise bundles, and advanced AI in Plus and Enterprise, all priced by quote. Five9 doesn't publish implementation fees, so get them in the quote.
Price comparison (50 agents, list prices): Aircall Professional costs $2,500/month billed annually ($3,500 month-to-month). Five9 Core costs $7,950/month. Five9's higher bundles are quote-only, so a like-for-like comparison above Core needs a quote.
Frequently Asked Questions
01 Is Aircall or Five9 cheaper?
Aircall is much cheaper. Aircall Essentials costs $30 per license/month billed annually or $40 month-to-month, with a 3-license minimum. Five9 Digital costs $119 and Core $159 per concurrent seat/month, with a minimum of 50 seats. At 50 agents, Aircall Essentials costs $1,500/month billed annually ($2,000 month-to-month) and Five9 Core $7,950/month.
02 What is the minimum cost to get started with Aircall vs Five9?
Aircall requires 3 licenses, so the smallest bill is $90/month billed annually or $120/month month-to-month on Essentials. Five9's pricing page states a minimum of 50 seats, so its lowest published bill is $5,950/month on Digital (50 × $119) or $7,950/month on Core (50 × $159), before any usage charges or implementation fees.
03 Which is better for a small sales team: Aircall or Five9?
Aircall. Five9's 50-seat minimum rules it out for small teams, while Aircall starts at 3 licenses. Aircall Professional ($50 per license/month billed annually, $70 month-to-month) includes Power Dialer, Voicemail Drop, Salesforce CTI and smart routing, and Aircall lists 250+ integrations.
04 Does Five9 include workforce management that Aircall lacks?
Five9 includes workforce engagement management (WEM) in its Pro and Enterprise bundles, which are priced by quote; WEM is licensed per named user, and you can choose Five9's own tools or partners Verint or Calabrio. Digital ($119) and Core ($159) don't include WEM. Aircall's published plans don't list workforce management.
05 Can Aircall replace Five9 for an enterprise contact center?
Usually not for a large contact center. Aircall's Custom plan (25+ licenses, by quote) adds an SLA, single sign-on and worldwide calling, but its published plans don't list workforce management or digital-channel routing. Five9 Core covers voice, chat, email and SMS on one platform, and Pro and Enterprise add WEM.
06 How long does it take to implement Aircall vs Five9?
Aircall is self-serve: you can sign up and start a 7-day free trial from its pricing page. Five9 is sold through quotes and doesn't publish an implementation timeline or fee on its pricing page, so ask for both before you sign. Third-party reports of Five9 implementation costs vary widely and aren't a substitute for a quote.