Five9 Pricing Calculator 2026
Estimate your total cost including hidden fees
The Five9 calculator estimates the cost of your selected plan. Change the team size where pricing is per person, choose an available billing period, and add reported extras that apply to your contract.
Enter your requirements below to see the recurring cost and first-year total. Unverified extras are excluded.
- Plans: 5 tiers; $119–$159/user/month
- Implementation and Onboarding Fees: $30,000
- System Initiation Fee: $2,500
- Automated Texting Requires Separate Platform (Acqueon): 100% of license costs
Reported extras may depend on your usage and contract. Confirm the final quote with Five9.
Five9 pricing ranges from $119 to $159 per user/month as of November 2026. Five9 offers 5 pricing tiers. Reported extras are shown below. Only costs with a clear amount and billing basis can be added to the estimate. Pricing verified from 1 sources by CostBench.
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Cost Breakdown
Includes one-time costs (implementation, training)
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Five9 Pricing by Team Size
Here's what Five9 costs for different team sizes, based on the Digital plan:
| Team Size | Monthly Cost | Annual Cost |
|---|---|---|
| 5 users | $595/mo | $7,140/yr |
| 10 users | $1,190/mo | $14,280/yr |
| 25 users | $2,975/mo | $35,700/yr |
| 50 users | $5,950/mo | $71,400/yr |
| 100 users | $11,900/mo | $142,800/yr |
| 250 users | $29,750/mo | $357,000/yr |
| 500 users | $59,500/mo | $714,000/yr |
Prices based on Five9 Digital plan at $119/user/month. Verified October 2026.
Real-World Five9 Cost Examples
50-Seat Digital-Only Contact Center, Year 1
$71,400 per year$71,400/year in licenses (50 concurrent seats × $119/seat/month × 12). Add usage charges and any implementation fee from your quote.
The smallest deployment Five9 sells at list price (50-seat minimum) on the Digital bundle, which covers chat, email, SMS and social messaging but not voice.
Five9 pricing page (checked 2026-10-13): Digital $119 per concurrent seat/month, minimum 50 seats, usage-based pricing may apply50-Seat Voice + Digital Contact Center (Core), Year 1
$127,900$127,900 ($95,400 licenses: 50 × $159/seat/month × 12 + ~$30,000 implementation + ~$2,500 initiation fee, both third-party estimates). Acqueon (automated texting) is not priced publicly; one Trustpilot reviewer (Jan 2025) said it more than doubled their cost.
50 concurrent agents on Core (voice plus digital channels), including third-party-reported one-time fees. Automated texting workflows may need a separately priced product.
Five9 pricing page (2026-10-13) for license math; implementation (~$30,000, Reddit, May 2024) and initiation fee (~$2,500, Reddit, Mar 2020) are third-party anecdotes, not Five9 prices100-Seat Deployment, Year 1 All-In (Third-Party Estimate)
$190,800 per year$332,500 using the third-party all-in rate ($300,000 = 100 × $250 × 12, + ~$30,000 implementation + ~$2,500 initiation). At Five9's published Core price, 100 seats × $159 × 12 = $190,800/year in licenses before usage and fees.
100 agents using a user-reported all-in rate of about $250/agent/month, compared with Five9's published Core price.
All-in rate and initiation fee: Reddit (Mar 2020), implementation: Reddit (May 2024), both third-party; Core $159 per concurrent seat: Five9 pricing page (2026-10-13)Compare at This Team Size
Frequently Asked Questions
01 How accurate is this Five9 pricing calculator?
This calculator uses official Five9 pricing data verified as of 2026-10-13. Hidden cost estimates are based on 5 verified cost categories from real user reports. Actual costs may vary based on negotiated discounts, specific feature requirements, and implementation complexity.
02 What hidden costs should I include in my Five9 budget?
Our calculator includes 3 verified hidden cost categories for Five9: Implementation and Onboarding Fees, System Initiation Fee, Infrastructure Requirements (No WiFi Support). Toggle each to see how they affect your total cost.
03 Should I choose monthly or annual billing for Five9?
Compare the published annual total with twelve monthly payments when both are available. An annual commitment may reduce flexibility; confirm cancellation terms and whether the quoted plan fits your needs.
04 How do I know which Five9 tier I need?
Start with your must-have features. Five9 offers 5 tiers ranging from $119 to $159/user/month. Entry tiers work for basic needs, while enterprise tiers add advanced security, customization, and support.
05 Can I negotiate Five9 pricing below calculator estimates?
Negotiated pricing depends on the vendor, plan and contract. We do not assume a discount in this estimate. See our negotiation guide for tactics.