Genesys Cloud vs Five9
Contact Center / CCaaS pricing comparison · 2026
Genesys Cloud pricing ranges from $75–$240/month, while Five9 ranges from $119–$159/month. Both products are similarly priced at comparable tiers.
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Genesys Cloud and Five9 both operate in the contact center / ccaas category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Genesys Cloud | Five9 |
|---|---|---|
| Cloud CX 1 | $75 /user/month | $119 / |
| Cloud CX 2 | $115 /user/month | $159 / |
| Cloud CX 3 | $155 /user/month | Custom |
| Cloud CX 4 | $240 /user/month | Custom |
| Enterprise | — | Custom |
Market Intelligence
Genesys Cloud
- Median annual cost
- $630
- Based on
- 4 deals
Five9
- Median annual cost
- $1,788
- Based on
- 16 deals
Contract Terms
| Term | Genesys Cloud | Five9 |
|---|---|---|
| Auto-renewal | — | Yes |
| Cancellation | — | Requires paying substantial early termination fees |
| Minimum commitment | 1 year | 1 year |
| Price escalation | — | No published schedule but multiple users report unexpected billing and frivolous charges for work never performed |
| Can downgrade | — | No |