NICE CXone vs Genesys Cloud
Contact Center / CCaaS pricing comparison · 2026
NICE CXone pricing ranges from $110–$249/month, while Genesys Cloud ranges from $75–$240/month. Genesys Cloud is typically 20% more affordable, though your actual cost depends on tier and team size.
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NICE CXone and Genesys Cloud both operate in the contact center / ccaas category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | NICE CXone | Genesys Cloud |
|---|---|---|
| CXone Mpower Omnichannel Suite | $110 / | $75 /user/month |
| CXone Mpower Essential Suite | $135 / | $115 /user/month |
| CXone Mpower Core Suite | $169 / | $155 /user/month |
| CXone Mpower Complete Suite | $209 / | $240 /user/month |
| CXone Mpower Ultimate Suite | $249 / | — |