LiveAgent Pricing 2026
Complete pricing guide with plans, hidden costs, and cost analysis
LiveAgent costs $15/agent/month for Small. Plans range from $15 to $85/agent/month.
LiveAgent costs $15 to $85 per agent/month as of May 2026, with 4 plans available. Plans: Small at $19/agent/month, Medium at $35/agent/month, Large at $59/agent/month, and Enterprise at $85/agent/month. The median contract is $250,000/year based on 5 verified purchases.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
LiveAgent offers 4 pricing tiers: Small, Medium, Large, Enterprise. Paid plans include Small at $19/agent/month, Medium at $35/agent/month, Large at $59/agent/month. The Medium plan is teams needing full-scale customer support.
Compared to other help desk/support software, LiveAgent is positioned at the mid-market price point.
- Median contract: $250,000/yr from 5 purchases
- 3 documented hidden costs beyond list price
How much does LiveAgent cost?
LiveAgent Pricing Overview
LiveAgent has 4 pricing plans ranging from $15 to $85/agent/month. The Small plan costs $19/agent/month, best for small teams managing basic help desk operations. The Medium plan costs $35/agent/month, best for teams needing full-scale customer support. The Large plan costs $59/agent/month, best for growing teams with advanced support needs and social media channels. The Enterprise plan costs $85/agent/month, best for large organizations with complex support requirements.
The median LiveAgent customer pays $250,000/year based on 5 verified purchases.
There are at least 3 documented hidden costs beyond LiveAgent's list price, including implementation, training, and add-on fees.
This pricing was last verified in April 24, 2026 from 4 independent sources.
LiveAgent is an all-in-one help desk and customer support platform for teams that need multichannel support in one place. It combines ticketing, live chat, call center, social media support, and AI features into a single dashboard starting at $15/agent/month.
How LiveAgent Pricing Compares
Compare LiveAgent pricing against top alternatives in Help Desk/Support.
All LiveAgent Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Small agents: Unlimited | $19 /agent/month | $15 /agent/yearSave 21% | Small teams managing basic help desk operations |
| Medium agents: Unlimited | $35 /agent/month | $29 /agent/yearSave 17% | Teams needing full-scale customer support |
| Large agents: Unlimited | $59 /agent/month | $49 /agent/yearSave 17% | Growing teams with advanced support needs and social media channels |
| Enterprise agents: Unlimited | $85 /agent/month | $69 /agent/yearSave 19% | Large organizations with complex support requirements |
View all features by plan
Small
- Ticketing
- Live chat
- Knowledgebase
- Customer Portal
- Contact forms
- Automation rules
- Integrations
- Multiple language support
- AI Answer Assistant
- AI Chatbot
Medium
- Everything in Small plan
- Call center & IVR
- Time Rules
- Reports
- Proactive chat invitations
- Agent ratings
- Sound configuration
- Service levels (SLA)
Large
- Everything in Medium plan
- SSO
- Custom roles
- Time tracking & Audit log
- X (Twitter)
- Viber
- Telegram
Enterprise
- Everything in Large plan
- Dedicated account manager
- Priority support
- Assisted channels integration
- Branding Free
- Custom billing setup
- Service review call and reports
- Scheduled release management
Compare LiveAgent vs Alternatives
Before committing to LiveAgent, compare pricing with these 3 alternatives in the same category.
What Companies Actually Pay for LiveAgent
The median LiveAgent buyer pays $250,000/year based on 5 verified purchase transactions.
LiveAgent Year 1 Total Cost by Company Size
Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.
3 support agents using Small plan with basic ticketing and live chat
5 support agents using Medium plan with call center, automation, and SLA management
10 support agents using Enterprise plan with all features and premium support
How LiveAgent Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| LiveAgent | $15/agent/month | $85/agent/month |
| Freshdesk | Free | $89/agent/month |
| Freshservice | $29/agent/month | $125/agent/month |
| Front | $33/user/month | $138/user/month |
| Gladly | $38/user/month | $150/user/month |
| Gorgias | $10/month | $900/month |
Detailed pricing comparisons:
How to Negotiate LiveAgent Pricing
LiveAgent contracts are negotiable. These 2 tactics are sourced from real buyer experiences and procurement specialists.
LiveAgent's free plan is genuinely capable — 1 email account, 1 chat button, and 1 phone number with unlimited agents. Smaller support teams can run indefinitely on the free plan. Only upgrade when your ticket volume exceeds free tier limits.
LiveAgent pricing pageLiveAgent Small Business at $15/agent/month annual vs $19/month monthly — a 21% savings. Medium at $29 vs $35/month — 17% savings. Large at $49 vs $59/month — 17% savings. Annual billing is the most straightforward discount available.
LiveAgent pricing pageLiveAgent Pricing FAQ
01 How much does LiveAgent cost?
LiveAgent pricing starts at $15/agent/month for the Small plan with basic help desk features. The Medium plan costs $29/agent/month, Large is $49/agent/month, and Enterprise is $69/agent/month. All plans include AI features at no extra cost.
02 Does LiveAgent have a free plan?
LiveAgent doesn't offer a free plan but provides a comprehensive 30-day free trial with no credit card required. The trial includes full access to all features including AI capabilities, allowing you to test the complete platform before purchasing.
03 What hidden costs should I expect with LiveAgent?
LiveAgent has minimal hidden costs. There are no setup fees or per-resolution charges. However, extra fees apply for certain messaging channels like WhatsApp, Instagram, and Viber. All other features are included in the monthly subscription price.
04 How does LiveAgent pricing compare to Zendesk?
LiveAgent is significantly more affordable than Zendesk. LiveAgent's Small plan starts at $15/agent/month vs Zendesk's $19/agent/month, and includes AI features that cost extra in Zendesk. LiveAgent's Medium plan at $29/agent/month offers features comparable to Zendesk's Professional plan at $55/agent/month.
05 Does LiveAgent charge for AI features?
No, LiveAgent includes AI features in all plans at no extra cost. The AI Answer Assistant, AI chatbot, and AI Answer Improver are included starting from the $15/agent/month Small plan, unlike competitors who charge additional fees for AI capabilities.
06 What's included in LiveAgent's free trial?
LiveAgent's 30-day free trial includes access to all features across all plans with no credit card required. You can set up ticketing, live chat, call center, AI features, automation, and all integrations during the trial period.
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