Price checkMonthly
Small$19/agent/moMedium$35/agent/moLarge$59/agent/mo
See all 4 plans

All LiveAgent Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Small

  • Ticketing
  • Live chat
  • Knowledgebase
  • Customer Portal
  • Contact forms
  • Automation rules
  • Integrations
  • Multiple language support
  • AI Answer Assistant
  • AI Chatbot

Medium

  • Everything in Small plan
  • Call center & IVR
  • Time Rules
  • Reports
  • Proactive chat invitations
  • Agent ratings
  • Sound configuration
  • Service levels (SLA)

Large

  • Everything in Medium plan
  • SSO
  • Custom roles
  • Time tracking & Audit log
  • Facebook
  • Instagram
  • X (Twitter)
  • Viber
  • Telegram
  • WhatsApp

Enterprise

  • Everything in Large plan
  • Dedicated account manager
  • Priority support
  • Assisted channels integration
  • Branding Free
  • Custom billing setup
  • Service review call and reports
  • Scheduled release management
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Cost calculator

What does LiveAgent actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$475per month · $19/unit × 25units
Year 1 license$5.7K12 months at this rate
At a glance

List price by tier (annualized, per unit)

Per-unit list price across LiveAgent's plans, annualized. Custom-priced tiers show a hatched bar.

Small$228/yr
Medium$420/yr
Large$708/yr
Enterprise$1.0K/yr
Real-world benchmark

Buyers actually pay a median of $250K/yr for LiveAgent contracts (Vendr deal flow, n=5). That's a contract total — the more seats, the more leverage to negotiate down.

Quick Answer
Last verified:
High confidence

LiveAgent costs $15 to $85 per agent/month as of August 2026, with 4 plans available. Plans: Small at $19/agent/month, Medium at $35/agent/month, Large at $59/agent/month, and Enterprise at $85/agent/month. The median contract is $250,000/year based on 5 verified purchases.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

LiveAgent offers 4 pricing tiers: Small, Medium, Large, Enterprise. Paid plans include Small at $19/agent/month, Medium at $35/agent/month, Large at $59/agent/month. The Medium plan is teams needing full-scale customer support.

Compared to other help desk/support software, LiveAgent is positioned at the mid-market price point.

  • Median contract: $250,000/yr from 5 purchases Thin data
  • 4 documented hidden costs beyond list price
  • Contracts auto-renew
Last verified: | Sources: 4 pricing pages and reviews

How much does LiveAgent cost?

LiveAgent pricing ranges from $15 to $85/agent/month across 4 plans. Plans include Small at $19/agent/month, Medium at $35/agent/month, Large at $59/agent/month, Enterprise at $85/agent/month.

LiveAgent Pricing Overview

LiveAgent has 4 pricing plans ranging from $15 to $85/agent/month. The Small plan costs $19/agent/month, best for small teams managing basic help desk operations. The Medium plan costs $35/agent/month, best for teams needing full-scale customer support. The Large plan costs $59/agent/month, best for growing teams with advanced support needs and social media channels. The Enterprise plan costs $85/agent/month, best for large organizations with complex support requirements.

LiveAgent contracts auto-renew.

The median LiveAgent customer pays $250,000/year based on 5 verified purchases.

There are at least 4 documented hidden costs beyond LiveAgent's list price, including implementation, training, and add-on fees.

This pricing was last verified in July 3, 2026 from 4 independent sources.

See LiveAgent Plans

LiveAgent pricing starts at $19/agent/month ($15/agent/month on annual billing) for the Small plan, scaling to $35/$29 for Medium, $59/$49 for Large, and $85/$69 for Enterprise. All plans are per-agent and require a paid subscription — there is no free tier. Annual billing delivers 17–21% savings across all plan tiers compared to month-to-month pricing.

How LiveAgent Pricing Compares

Compare LiveAgent pricing against top alternatives in Help Desk/Support.

HappyFox $24-$5999/agent/mo Compare → Help Scout $0-$75/user/mo Compare → LiveChat $20-$89.0/agent/mo Compare →

Compare LiveAgent vs Alternatives

Before committing to LiveAgent, compare pricing with these 3 alternatives in the same category.

VSHappyFox
From $24/agent/mo

Small teams up to 5 agents needing basic help desk functionality

Full comparison
VSHelp Scout
Free

Growing teams automating tasks beyond email

Full comparison
VSLiveChat
From $20/agent/mo

Small businesses

Full comparison

All LiveAgent alternatives & migration guides

What Companies Actually Pay for LiveAgent

The median LiveAgent buyer pays $250,000/year based on 5 verified purchase transactions.

What companies actually pay $250,000/yr Median across 5 community cost mentions Thin data
Review scores
Trustpilot 2.3out of 5 (23)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
No refunds on annual plans, even for same-day agent removal requestsSupport only via email with 2–4 day response times; no phone or live chat for technical issuesVoIP and call center features are unreliable — missed notifications, dropped calls, poor audio qualityAuto-renewal notices sent to spam with no billing flexibility after renewal
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 5 distinct user reports. Indicative only — not contract-grade data.

LiveAgent Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Small Team Setup $45 Year 1 total

3 support agents using Small plan with basic ticketing and live chat

Growing Business $145 Year 1 total

5 support agents using Medium plan with call center, automation, and SLA management

Enterprise Support $690 Year 1 total

10 support agents using Enterprise plan with all features and premium support

Small Team (5 Agents) — Small Plan, Annual $900 Year 1 total
$15/agent/month × 5 agents × 12 months
Total $900

A 5-agent support team on the Small plan with annual billing.

How LiveAgent Pricing Compares

Software Starting Price Top Price
LiveAgent $15/agent/month $85/agent/month
Freshdesk Free $89/agent/month
Freshservice $29/agent/month $119/agent/month
Front $25/user/month $105/user/month
Gladly $38/user/month $150/user/month
Gorgias $10/month $900/month

Detailed pricing comparisons:

Browse all Help Desk/Support pricing →

4 LiveAgent Hidden Costs Beyond the List Price

Beyond the listed price, LiveAgent has at least 4 documented hidden costs that can significantly increase total cost of ownership.

Watch for 4 hidden costs
  • No Refunds on Annual Prepaid Plans 5-15% of license costs
    high 2 sources
    Trustpilot "I paid a full year online, and I had 4 agents under my account while paying. The payment page doesn't show a breakdown."
    Trustpilot "All we wanted to do was get a credit for those agent for the next year, but we were told they would hold on to our money and refund it in another year when we renewed."
  • Auto-Renewal Lock-In with Junk-Mail Renewal Notices 5-10% of license costs
    medium 1 source
    Trustpilot "Somehow our renewal notice was sent to our junk folder, so once we realized we had been billed, we realized we had agents no longer needed in the system."
    Trustpilot "UPDATE: To all reading this review, keep in mind that their comment about amounts "always being credited", means that if you choose to pay annually, you'll have to wait a full year after your renewal to ever see that money."
  • Slow Technical Support Causing Extended Downtime 5-20% of license costs
    high 3 sources
    Trustpilot "We have been trying to get assistance for 3 weeks to set up call center. LiveAgent responds every 2-4 days but never fixes anything. They refuse to have chat or pickup a phone."
    Trustpilot "after many years of use. the support service is terrible only good for ironic comments. my work daily routine the last months is just a nightmare spending hour just waiting to ladesk work properly."
    Trustpilot "We contacted Liveagent support to fix this issue, but didn't even get a reply, 3 days passed, but despite multiple reminders we still have no response from their Support."
  • VoIP and Call Center Feature Unreliability 5-15% of license costs
    medium 3 sources
    Trustpilot "customers calling but no po ups to answer, no ringing, and some times theres a pop up but the only..."
    Trustpilot "A lot of issues with not being able to answer calls. Calls ending in the middle of the conversation. Bad server."
    Trustpilot "Phone's are the worst experience with dropped calls, patchy quality, and server connection issues. Emails are the best, by far."
Tip

Ask your LiveAgent sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 1 independent sources
Trustpilot Consumer reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 20 source citations total.

LiveAgent Contract Terms

LiveAgent contracts auto-renew and cannot be downgraded mid-term. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Mid-Term Downgrade Not allowed
Payment Terms Annual billing available at a discounted per-agent rate; monthly billing is also offered, sometimes structured as a monthly plan billed annually
Price Escalation No published schedule; no source evidence of mid-contract price increases
Note

Removing agents mid-subscription does not generate an immediate credit or refund. Credits for unused seats are held until the next annual renewal. The policy applies even for same-day removal requests.

Based on 3 verified sources

How to Negotiate LiveAgent Pricing

LiveAgent contracts are negotiable. These 6 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 6 tactics
Free Forever Plan for Small Teams high success

LiveAgent's free plan is genuinely capable — 1 email account, 1 chat button, and 1 phone number with unlimited agents. Smaller support teams can run indefinitely on the free plan. Only upgrade when your ticket volume exceeds free tier limits.

LiveAgent pricing page
Annual Billing Saves ~20% on All Plans high success

LiveAgent Small Business at $15/agent/month annual vs $19/month monthly — a 21% savings. Medium at $29 vs $35/month — 17% savings. Large at $49 vs $59/month — 17% savings. Annual billing is the most straightforward discount available.

LiveAgent pricing page
Commit to Annual Billing high success

Annual billing reduces per-agent costs by 17–21% depending on the plan: Small drops from $19/month to $15/month, Medium from $35 to $29, Large from $59 to $49, and Enterprise from $85 to $69. This is the only reliably documented discount available from LiveAgent.

Current tier data
Audit Agent Count Before Renewal high success

LiveAgent does not offer mid-cycle credits or refunds for removed agents. Audit your active agent list at least 30–60 days before your annual renewal date to remove unused seats before the next billing cycle. This is the only way to avoid paying for idle agents for a full year.

Trustpilot user reports
Whitelist Billing Emails and Set Calendar Reminders high success

Multiple users report that LiveAgent renewal notices land in spam, leading to surprise annual charges with no recourse. Whitelist LiveAgent billing sender addresses and set a calendar reminder 60 days before renewal to review seat count and plan tier before being locked in.

Trustpilot user reports
Validate VoIP Reliability Before Annual Commitment medium success

Start on monthly billing and rigorously test the call center and VoIP functionality before committing to an annual plan. Given the no-refund policy and persistent reports of call notification failures and dropped calls, confirming these features work in your environment before locking in is critical.

Trustpilot user reports
High success Medium Low / difficult

Full negotiation guide →

LiveAgent Pricing FAQ

01 How much does LiveAgent cost?

LiveAgent pricing starts at $15/agent/month for the Small plan with basic help desk features. The Medium plan costs $29/agent/month, Large is $49/agent/month, and Enterprise is $69/agent/month. All plans include AI features at no extra cost.

02 Does LiveAgent have a free plan?

LiveAgent doesn't offer a free plan but provides a comprehensive 30-day free trial with no credit card required. The trial includes full access to all features including AI capabilities, allowing you to test the complete platform before purchasing.

03 What hidden costs should I expect with LiveAgent?

LiveAgent has minimal hidden costs. There are no setup fees or per-resolution charges. However, extra fees apply for certain messaging channels like WhatsApp, Instagram, and Viber. All other features are included in the monthly subscription price.

04 How does LiveAgent pricing compare to Zendesk?

LiveAgent is significantly more affordable than Zendesk. LiveAgent's Small plan starts at $15/agent/month annually vs Zendesk's $19/agent/month, and its Medium plan at $29/agent/month annually offers pricing well below Zendesk's $55/agent/month Professional plan.

05 Does LiveAgent charge for AI features?

No, LiveAgent includes AI features in all plans at no extra cost. The AI Answer Assistant, AI chatbot, and AI Answer Improver are included starting from the $15/agent/month Small plan, unlike competitors who charge additional fees for AI capabilities.

06 What's included in LiveAgent's free trial?

LiveAgent's 30-day free trial includes access to all features across all plans with no credit card required. You can set up ticketing, live chat, call center, AI features, automation, and all integrations during the trial period.

07 Can I get a refund if I remove agents after paying for an annual LiveAgent plan?

No. LiveAgent enforces a strict no-refund policy on annual subscriptions. If you remove agents after paying — even within hours — any credit is reportedly held until your next annual renewal rather than issued immediately. Review your agent count carefully before committing to annual billing.

08 Does LiveAgent offer phone or live chat support for technical issues?

Based on multiple user reports, LiveAgent's technical support is email-only, with typical response times of 2–4 days per exchange. Users attempting to resolve complex issues like call center configuration report that no phone or live chat channel is available, causing resolution timelines of weeks.

09 How much do I save with annual billing vs monthly on LiveAgent?

Annual billing saves 17–21% across all plans. The Small plan drops from $19/month to $15/month (21% savings), Medium from $35 to $29 (17%), Large from $59 to $49 (17%), and Enterprise from $85 to $69 (19%).

10 Is LiveAgent's call center feature reliable?

User reviews across multiple years indicate persistent reliability issues with LiveAgent's phone/VoIP features, including missed incoming call notifications, pop-ups not appearing, dropped calls mid-conversation, and poor audio quality. Email ticketing is consistently rated more reliable than the voice channel.

11 Does LiveAgent auto-renew subscriptions?

Yes. LiveAgent auto-renews annually. Several users report renewal notices ending up in spam, resulting in surprise charges. Because LiveAgent does not offer mid-cycle refunds, it is critical to audit your agent count and set renewal reminders well before your anniversary date.

Is this pricing incorrect? — we'll verify and update it.