Gladly Pricing 2026
Complete pricing guide with plans, hidden costs, and cost analysis
Gladly costs $38/user/month for Task Based. Plans range from $38 to $150/user/month.
Are you Gladly? Claim this profile
All Gladly Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Task Based | $38 /user/month | Not published | Small teams with basic task management needs |
| Verified pricing · last checked July 2026 · 5 sources
Get this price at Gladly →
| |||
| What's included at Task Based Best for: Small teams with basic task management needs
| |||
| Customer Facing minimumUsers: 10 | $150 /user/month | Not published | Customer experience teams focused on lifetime value |
| Verified pricing · last checked July 2026 · 5 sources
Get this price at Gladly →
| |||
| What's included at Customer Facing Best for: Customer experience teams focused on lifetime value
Limits
| |||
| Enterprise | Contact Sales | Contact Sales | Large enterprises with complex requirements |
| Verified pricing · last checked July 2026 · 5 sources
Get this price at Gladly →
| |||
| What's included at Enterprise Best for: Large enterprises with complex requirements
| |||
View all features by plan (compare side-by-side)
Task Based
- Task-based workflow management
- Basic omnichannel support
- Cloud deployment
Customer Facing
- Conversation-centric customer view
- Omnichannel conversations
- Customer timeline
- Voice, email, chat, SMS, social media
- AI-powered routing
- Customer history across all channels
Enterprise
- All Customer Facing features
- Custom integrations
- Advanced analytics
- Dedicated support
- Professional services
Track Gladly pricing
Get an email when Gladly's pricing changes — plus the weekly SaaS Price Watch: verified price changes and deals across 3,000+ products. One-click unsubscribe.
You're on the list — first digest lands Tuesday.
What does Gladly actually cost you?
Drag the slider. Pick a tier. Your projected spend updates as you go.
List price by tier (annualized, per seat)
Per-seat list price across Gladly's plans, annualized. Custom-priced tiers show a hatched bar.
Buyers actually pay a median of $850/yr for Gladly contracts (Vendr deal flow, n=117). That's a contract total — the more seats, the more leverage to negotiate down.
Gladly costs $38 to $150 per user/month as of August 2026, with 3 plans available. Plans: Task Based at $38/user/month, and Customer Facing at $150/user/month. Enterprise pricing is available on request. The median contract is $850/year based on 117 verified purchases.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Gladly offers 3 pricing tiers: Task Based, Customer Facing, Enterprise. Paid plans include Task Based at $38/user/month, Customer Facing at $150/user/month. The Customer Facing plan is customer experience teams focused on lifetime value.
Compared to other help desk software, Gladly is positioned at the mid-market price point.
- Median contract: $850/yr from 117 purchases Directional
- 1 documented hidden costs beyond list price
How much does Gladly cost?
Gladly Pricing Overview
Gladly has 3 pricing plans ranging from $38 to $150/user/month. The Task Based plan costs $38/user/month, best for small teams with basic task management needs. The Customer Facing plan costs $150/user/month, best for customer experience teams focused on lifetime value. The Enterprise plan requires contacting sales for a custom quote and is designed for large enterprises with complex requirements.
The median Gladly customer pays $850/year based on 117 verified purchases.
There are at least 1 documented hidden costs beyond Gladly's list price, including implementation, training, and add-on fees.
This pricing was last verified in July 1, 2026 from 5 independent sources.
Gladly is a conversation-centric customer service platform that organizes interactions around customers rather than tickets. Unlike traditional help desk solutions that separate communications by channel, Gladly consolidates all customer touchpoints—voice, email, chat, SMS, and social media—into unified conversation threads. This approach helps agents build lasting customer relationships by providing complete context across every interaction, making it particularly valuable for businesses focused on customer lifetime value over ticket resolution metrics.
How Gladly Pricing Compares
Compare Gladly pricing against top alternatives in Help Desk.
Compare Gladly vs Alternatives
Before committing to Gladly, compare pricing with these 3 alternatives in the same category.
What Companies Actually Pay for Gladly
The median Gladly buyer pays $850/year based on 117 verified purchase transactions.
Gladly Year 1 Total Cost by Company Size
Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.
Customer Facing plan with basic omnichannel support, voice/SMS usage fees
Customer Facing plan with moderate voice/SMS usage and professional services
Custom Enterprise pricing with advanced features, integrations, and dedicated support
How Gladly Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| Gladly | $38/user/month | $150/user/month |
| Freshdesk | Free | $89/agent/month |
| Freshservice | $29/agent/month | $119/agent/month |
| Front | $25/user/month | $105/user/month |
| Gorgias | $10/month | $900/month |
| HappyFox | $24/agent/month | $99/agent/month |
Detailed pricing comparisons:
How to Negotiate Gladly Pricing
Gladly contracts are negotiable. These 4 tactics are sourced from real buyer experiences and procurement specialists.
Gladly is enterprise-only with no self-serve pricing. Before engaging Gladly's sales team, get quotes from Zendesk Suite, Freshdesk Enterprise, and Intercom Enterprise. Present these as your alternatives — Gladly needs to justify its premium over these established platforms.
Help desk enterprise pricing comparisonGladly sales reps offer additional discounts in exchange for signing by the end of the month. Initiate negotiations mid-month and stall to the final week to create a natural deadline that unlocks deals not offered upfront.
Vendr community insightGladly positions on agent efficiency and CSAT improvement. Request case studies showing measurable ROI from similar-size customers before signing. If Gladly can't demonstrate 3x ROI over current stack cost, use that gap as a price reduction argument.
Enterprise SaaS ROI negotiation frameworkStandard Hero AI Support pricing is $180/user/month, but Vendr deal data shows buyers have secured $155/user/month for new purchases — approximately a 14% reduction. Reference this benchmark when negotiating AI add-on modules.
Vendr community insightGladly Pricing FAQ
01 How much does Gladly cost?
Gladly offers three tiers: Task Based at $38/user/month, Customer Facing at $150/user/month, and custom Enterprise pricing. Most businesses pay between $180-$210 per agent per month when factoring in usage fees.
02 Does Gladly have a free plan or trial?
No, Gladly does not offer a free plan or public trial. Access is typically provided through sales-led demos and requires speaking with their sales team.
03 What are the minimum requirements for Gladly?
Gladly requires an annual contract and typically enforces a minimum of 10 agent accounts, resulting in yearly commitments of $20,000-$30,000 or more.
04 Are voice and SMS included in Gladly pricing?
No, voice minutes, SMS messages, international calls, and IVR usage are charged separately on top of the base subscription price.
05 How does Gladly compare to other help desk solutions?
Gladly is significantly more expensive than many help desk solutions, with Task Based at $38/user/month, Customer Facing at $150/user/month, and custom Enterprise pricing, but offers conversation-centric customer management.
06 What makes Gladly different from traditional ticketing systems?
Unlike ticket-based systems, Gladly organizes interactions around customers and conversations rather than individual cases, providing agents with complete customer context across all channels in a single view.
07 What plans does Gladly offer and what do they cost?
Gladly offers three plans. The Task Based plan is $38/user/month, designed for back-office or task-oriented support staff. The Customer Facing plan is $150/user/month for agents handling direct customer interactions. Enterprise pricing is custom-quoted for larger organizations.
08 How much do Gladly contracts typically cost per year?
Vendr deal flow data shows a median annual contract value of $24,150. For context, a 10-agent team on the Customer Facing plan ($150/user/month) would run $18,000/year before any add-ons. Larger teams or AI add-on modules push total costs higher.
09 Can you negotiate Gladly pricing?
Yes. Vendr data confirms Gladly will offer additional discounts for end-of-month signing. Hero AI Support has been negotiated from the standard $150/user/month down to $150/user/month for new purchases. Engaging Vendr or timing your signature to month-end are the most documented levers.
Is this pricing incorrect? — we'll verify and update it.