Intercom vs LiveAgent Pricing (2026)
Compare / Intercom vs LiveAgent
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Team size
25 seats

Intercom vs LiveAgent

Help Desk/Support pricing comparison · 2026

Intercom pricing ranges from $29–$132/month, while LiveAgent ranges from $15–$85/agent/month. LiveAgent is typically 41% more affordable, though your actual cost depends on tier and team size.

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2 products · Help Desk/Support
Side-by-side · live
Intercom
Intercom is a customer messaging platform that combines support, marketing, and product co
verified 11d ago
$1.0K $250K
View pricing →
LiveAgent
LiveAgent pricing starts at $19/agent/month ($15/agent/month on annual billing) for the Sm
verified 5w ago
$1.0K $250K
View pricing →
Verdict · Vendr median · year 1
Intercom saves $249K vs LiveAgent · 25 seats
Cheapest $1.0K
Spread 100%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Advanced
$26K/yr
year 1 license · $85/seat
Medium
$11K/yr
year 1 license · $35/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$1.0K/yr
Vendr · n=0 · limited data avg 25% negotiated
Median annual
$250K/yr
Vendr · n=5 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 15 sourced facts
11 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 1w ago
Confidence High confidence
Sources 15 sourced facts
10 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 1mo ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Fin AI Agent Per-Resolution Pricing
    $0.99-$1.00 per resolution
    5 sources
  • Feature Add-On Costs
    10-30% of license costs
    2 sources
  • Usage-Based Contact/Seat Counting
    5-25% of license costs
    1 source
  • Slow Vendor Support Response Times
    5-10% of license costs
    1 source
  • Chat Widget Delivery Failures
    5-10% of license costs
    1 source
4 documented
  • No Refunds on Annual Prepaid Plans
    5-15% of license costs
    2 sources
  • Auto-Renewal Lock-In with Junk-Mail Renewal Notices
    5-10% of license costs
    2 sources
  • Slow Technical Support Causing Extended Downtime
    5-20% of license costs
    3 sources
  • VoIP and Call Center Feature Unreliability
    5-15% of license costs
    3 sources
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Intercom
LiveAgent
Auto-renewal
—
Yes
Cancellation
—
—
Commitment
—
—
Price escalation
No published escalation schedule; users report opaque fee structures with unexpected charges arising as features are added or usage grows
No published schedule; no source evidence of mid-contract price increases
Can downgrade
—
No
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.7out of 5 (999)
Trustpilot
1out of 5 (4)
Best for
Individuals, startups, and small businesses
Watch out
Unpredictable and escalating per-resolution pricing for Fin AI agent
Trustpilot
2.3out of 5 (23)
Best for
Small teams managing basic help desk operations
Watch out
No refunds on annual plans, even for same-day agent removal requests
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Intercom pricing
Discount programs →
Visit LiveAgent pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Intercom

$29–$132
/month
4 plans
Full pricing breakdown →
VS
Help Desk/Support

LiveAgent

$15–$85
/agent/month
4 plans
Full pricing breakdown →

Intercom and LiveAgent both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Intercom LiveAgent
Essential $29 /user/month $19 /agent/month
Advanced $85 /user/month $35 /agent/month
Expert $132 /user/month $59 /agent/month
Fin AI Agent (Standalone) Custom $85 /agent/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Intercom

9 scenarios
$39/month
Starter Setup
$99/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
See all 9 scenarios →

LiveAgent

4 scenarios
$45/month
Small Team Setup
$145/month
Growing Business
$690/month
Enterprise Support
See all 4 scenarios →

Market Intelligence

Intercom

Median annual cost
$1,020
Average negotiated discount
25%

LiveAgent

Median annual cost
$250,000
Based on
5 deals

What Users Say

Intercom

Trustpilot
1out of 5 (4)
TrustRadius
8.7out of 10 (999)
Top complaints
  • Unpredictable and escalating per-resolution pricing for Fin AI agent
  • Total costs scale poorly at high ticket volumes
  • Chat widget failing to appear for some site visitors

LiveAgent

Trustpilot
2.3out of 5 (23)
Top complaints
  • No refunds on annual plans, even for same-day agent removal requests
  • Support only via email with 2–4 day response times; no phone or live chat for technical issues
  • VoIP and call center features are unreliable — missed notifications, dropped calls, poor audio quality

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Intercom 6 hidden costs

high
Fin AI Agent Per-Resolution Pricing $0.99-$1.00 per resolution
high
Feature Add-On Costs 10-30% of license costs
high
Usage-Based Contact/Seat Counting 5-25% of license costs
medium
Slow Vendor Support Response Times 5-10% of license costs
medium
Chat Widget Delivery Failures 5-10% of license costs
See all Intercom hidden costs →

LiveAgent 4 hidden costs

high
No Refunds on Annual Prepaid Plans 5-15% of license costs
medium
Auto-Renewal Lock-In with Junk-Mail Renewal Notices 5-10% of license costs
high
Slow Technical Support Causing Extended Downtime 5-20% of license costs
medium
VoIP and Call Center Feature Unreliability 5-15% of license costs
See all LiveAgent hidden costs →

Contract Terms

Term Intercom LiveAgent
Auto-renewal — Yes
Cancellation — —
Minimum commitment — —
Price escalation No published escalation schedule; users report opaque fee structures with unexpected charges arising as features are added or usage grows No published schedule; no source evidence of mid-contract price increases
Can downgrade — No

Continue researching

Intercom

LiveAgent

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