Price checkMonthly
Starter$29/user/moGrowth$59/user/moPro$119/user/mo
See all 4 plans

All Freshservice Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Starter

  • Incident management
  • Knowledge management
  • Task management
  • Support portal

Growth

  • All Starter features
  • Service catalog
  • SLA management
  • On-call management
  • Cloud management

Pro

  • All Growth features
  • Problem management
  • Change management
  • Major incident management
  • Workload management
  • Release management
  • Employee journeys

Enterprise

  • All Pro features
  • Sandbox
  • Audit logs
  • Freddy AI Agent (Classic)
  • Freddy AI Insights
  • Freddy AI Copilot add-on
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Cost calculator

What does Freshservice actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$725per month · $29/unit × 25units
Year 1 license$5.7K12 months at this rate
At a glance

List price by tier (annualized, per agent)

Per-agent list price across Freshservice's plans, annualized. Custom-priced tiers show a hatched bar.

Starter$228/yr
Growth$588/yr
Pro$1.2K/yr
EnterpriseCustom
Real-world benchmark

Buyers actually pay a median of $3.4K/yr for Freshservice contracts (Vendr deal flow, n=8). That's a contract total — the more seats, the more leverage to negotiate down.

Quick Answer
Last verified:
Medium confidence

Freshservice costs $29 to $119 per agent/month as of November 2026, with 4 plans available. Plans: Starter at $29/user/month, Growth at $59/user/month, and Pro at $119/user/month. Custom pricing is available on request. The median contract is $3,350/year based on 8 community cost mentions.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Freshservice offers 4 pricing tiers: Starter, Growth, Pro, Enterprise. Paid plans include Starter at $29/user/month, Growth at $59/user/month, Pro at $119/user/month. The Growth plan is growing it teams needing workflow automation and structured service delivery.

Compared to other help desk/support software, Freshservice is positioned at the mid-market price point.

  • Median contract: $3,350/yr from 8 purchases Thin data
  • 7 documented hidden costs beyond list price
  • Contracts auto-renew — Cancel anytime - no long-term commitments mentioned
Last verified: | Sources: 2 pricing pages and reviews

How much does Freshservice cost?

Freshservice has 3 paid plans costing $29–$119/user/mo. Enterprise is quote-based. Plans include Starter at $29/user/month, Growth at $59/user/month, Pro at $119/user/month, Enterprise (custom pricing).

Freshservice Pricing Overview

Freshservice has 4 pricing plans ranging from $29 to $119/agent/month. The Starter plan costs $29/user/month, best for small it teams setting up their first service desk. The Growth plan costs $59/user/month, best for growing it teams needing workflow automation and structured service delivery. The Pro plan costs $119/user/month, best for professional it teams needing unified itsm with ai capabilities. The Enterprise plan requires contacting sales for a custom quote and is designed for large enterprises needing advanced features, ai, and customizations.

Freshservice contracts auto-renew, with a No minimum commitment beyond agent count minimum commitment, requiring Cancel anytime - no long-term commitments mentioned notice to cancel.

The median Freshservice customer pays $3,350/year based on 8 community cost mentions.

There are at least 7 documented hidden costs beyond Freshservice's list price, including implementation, training, and add-on fees.

This pricing was last verified in October 29, 2026 from 2 independent sources.

See Freshservice Plans
Freshservice pricing starts at $19/agent/month on annual billing (or $29/month on monthly billing) for the Starter plan, rising to $99/agent/month annually ($99/month) for Pro. Enterprise pricing is custom and requires a quote from sales.

Freshservice is Freshworks' IT service management (ITSM) platform built on ITIL best practices, serving IT teams from small businesses to large enterprises. Plans are billed per agent — only staff who work tickets need licenses; end users who submit requests do not count toward agent seats.

Annual billing saves meaningfully versus monthly: Starter drops from $29 to $19/agent/month, Growth from $59 to $49, and Pro from $119 to $99 — a 17–34% savings depending on plan. A 14-day free trial is available with no credit card required.

Watch for add-on costs: Freddy AI Copilot is priced as an extra per-agent charge, IT Asset Management units are sold in 500-packs beyond plan limits, and occasional-agent day passes are billed separately.

How Freshservice Pricing Compares

Compare Freshservice pricing against top alternatives in Help Desk/Support.

ServiceNow $100+/user/mo Compare → Zendesk $19-115/agent/mo Compare → Freshdesk $0-79/agent/mo Compare →

Compare Freshservice vs Alternatives

Before committing to Freshservice, compare pricing with these 3 alternatives in the same category.

VSServiceNow
From $100/user/mo

Large enterprises needing extensive customization and enterprise ITSM

Full comparison
VSZendesk
From $19/agent/mo

Teams prioritizing external customer support over internal IT

Full comparison
VSFreshdesk
Free

Teams needing simpler help desk without ITSM features

Full comparison

All Freshservice alternatives & migration guides

What Companies Actually Pay for Freshservice

The median Freshservice buyer pays $3,350/year based on 8 community cost mentions.

What companies actually pay $3,350/yr Median across 8 community cost mentions Thin data
Review scores
TrustRadius 8.6out of 10 (329)
Third-party review aggregates, as of Mar 2026
Top pricing complaints
Asset management limitations and surprise costsReporting complexity - GoodData integration not intuitiveLimited workflow customization compared to competitorsSearch functionality needs improvement
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 8 distinct user reports. Indicative only — not contract-grade data.

How Freshservice Pricing Compares

Software Starting Price Top Price
Freshservice $29/agent/month $119/agent/month
Freshdesk $23/agent/month $107/agent/month
Front $25/seat/month $105/seat/month
Gladly $38/user/month $150/user/month
Gorgias $10/month $900/month
HappyFox $29/agent/month $119/agent/month

Detailed pricing comparisons:

Browse all Help Desk/Support pricing →

7 Freshservice Hidden Costs Beyond the List Price

Beyond the listed price, Freshservice has at least 7 documented hidden costs that can significantly increase total cost of ownership.

Watch for 7 hidden costs
  • Orchestration Center $15,000 to $25,000
    high 1 source
    Grounded summary Orchestration packs can cost $15,000 to $25,000 for typical enterprise needs
  • Asset Management Packs $75 per month for every 500 additional assets
    medium 2 sources
    Grounded summary Asset Management Packs: While the Growth plan includes 100 managed assets, additional asset management packs cost $75 per month for every 500 additional assets
    Grounded summary SaaS Management Discovery: This add-on can range from $8,000 to $18,000 depending on the SaaS footprint size
  • Freddy AI Agent (Classic) and Insights $0.75 to $1.50 per resolved conversation
    medium 1 source
    Grounded summary Freddy AI Agent (Classic) and Insights: These advanced AI capabilities are typically bundled into the Enterprise plan or come with usage-based pricing, such as $0.75 to $1.50 per resolved conversation for virtual agents
  • Implementation and Onboarding Fees $5,000 to $20,000
    high 1 source
    Grounded summary Implementation and Onboarding Fees: For Pro and Enterprise contracts, Freshservice and its partners charge implementation and onboarding fees, which can range from $5,000 to $20,000 or more, depending on the complexity of the environment, data mig...
  • API Rate Limits $5,000-$15,000
    medium 1 source
    Grounded summary API Rate Limits: Exceeding API rate limits (e.g., 200 calls/minute on Growth, 400 on Pro) can necessitate plan upgrades or custom development to implement throttling, costing $5,000-$15,000
  • Premium Support 20% of the monthly contract value or a minimum of £2,000 monthly
    medium 1 source
    Grounded summary Premium Support: Premium support is priced at a monthly cost of 20% of the monthly contract value or a minimum of £2,000 monthly
  • Tier Jumps 102%
    high 1 source
    Grounded summary Tier Jumps: A common budgeting surprise is the price jump from the Growth plan to the Pro plan, which is 102% per agent, as formal change control and problem management are only included in the Pro tier
Tip

Ask your Freshservice sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
grounded summary Reddit User discussions TrustRadius Enterprise reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 15 source citations total.

Freshservice Contract Terms

Freshservice contracts auto-renew. Changes require Cancel anytime - no long-term commitments mentioned. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice Cancel anytime - no long-term commitments mentioned
Minimum Commitment No minimum commitment beyond agent count
Mid-Term Downgrade Allowed
Payment Terms Monthly or annual billing options, annual saves 35-50% vs monthly
Price Escalation No evidence of mid-contract price increases in user reports
Note

No restrictions on downgrading mentioned in sources

Based on 2 verified sources

How to Negotiate Freshservice Pricing

Freshservice contracts are negotiable. These 4 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 4 tactics
Request Educational/Nonprofit Discount high success

Freshservice offers discounts for educational institutions and nonprofit organizations. Ask your sales rep directly for EDU/nonprofit pricing - reviewers report meaningful savings.

Multiple Reddit reports of successful EDU/nonprofit discounts
Clarify Asset Management Costs Upfront high success

Asset management is the #1 hidden cost. Get in writing: how many assets are included, per-asset overage fees, and whether manually-added assets count. This prevents the $11K surprise one org experienced.

Reddit 2025: 'Recently went to go migrate to Freshservice but saw that they changed their pricing model...It would have cost us an additional $11000 a year'
Negotiate A-La-Carte Features medium success

Rather than upgrading to a higher tier for one feature, ask to purchase specific features individually. Freshservice has historically sold features a-la-carte to avoid forcing full tier upgrades.

Reddit 2018: 'They are also willing to negotiate pricing and they will sell individual features "a-la-carte"'
Compare to ServiceNow Pricing medium success

Position Freshservice as your cost-effective alternative to ServiceNow. Multiple users report Freshservice is '1/10th the price of ServiceNow' - use this as leverage if sales tries to increase pricing.

Reddit 2025: 'FreshService is going to do 100% of what you need for 1/10th the price of SNOW'
High success Medium Low / difficult

Full negotiation guide →

Freshservice Price History

Pricing changes CostBench has tracked for Freshservice, verified across 3 snapshots going back to 2026Q1.

  1. Freshservice price decrease

    Highest tier decreased from $125 to $99/month

    -20.8%

  2. Freshservice Starter decrease

    Starter tier decreased from $29 to $19/month

    -34.5%

  3. Freshservice Growth decrease

    Growth tier decreased from $59 to $49/month

    -16.9%

  4. Freshservice Pro decrease

    Pro tier decreased from $109 to $99/month

    -9.2%

Price decreased 17% over 0.6 years

View Freshservice's full price history →

Freshservice Pricing FAQ

01 How much does Freshservice cost per agent?

Freshservice costs $19–$99/agent/month on annual billing, or $29–$119/agent/month on monthly billing. Starter is $19/mo (annual) or $29/mo (monthly), Growth is $49 or $59, and Pro is $99 or $119. Enterprise is custom-quoted.

02 Does Freshservice have a free plan?

No. Freshservice does not offer a permanent free plan. All paid plans include a 14-day free trial with no credit card required.

03 Is annual or monthly billing better for Freshservice?

Annual billing saves 17–34%: Starter goes from $29 to $19/agent/month, Growth from $59 to $49, and Pro from $119 to $99. If budget allows, annual is strongly recommended.

04 How does Freshservice pricing compare to ServiceNow?

Freshservice is significantly cheaper than ServiceNow. Freshservice Growth at $49/agent/month (annual) delivers core ITSM, while ServiceNow starts at $100+/user/month and is generally suited to very large enterprises. Freshservice is often described as delivering 80–90% of ServiceNow's ITSM capability at a fraction of the price.

05 Does Freshservice charge for IT assets?

Yes. Asset management units (AUs) beyond what your plan includes are sold in 500-unit packs. At least one buyer reported a significant increase in asset licensing costs after Freshworks changed its chargeable asset definition to include manually added and third-party synced assets, not just agent-discovered ones. Confirm the exact asset cost in writing before signing.

Is this pricing incorrect? — we'll verify and update it.