Freshservice Pricing 2026
Complete pricing guide with plans, and cost analysis
Freshservice costs $29/agent/month for Starter. Plans range from $29 to $119/agent/month.
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All Freshservice Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Starter | $29 /agent/month | — | Small IT teams setting up their first service desk |
| What's included at Starter Best for: Small IT teams setting up their first service desk
| |||
| Growth | $59 /agent/month | — | Growing IT teams building structured service delivery |
| What's included at Growth Best for: Growing IT teams building structured service delivery
| |||
| Pro | $119 /agent/month | — | Professional IT teams following ITIL practices |
| What's included at Pro Best for: Professional IT teams following ITIL practices
| |||
| Enterprise | Contact Sales | Contact Sales | Large enterprises needing AI, sandbox, and IP whitelisting |
| What's included at Enterprise Best for: Large enterprises needing AI, sandbox, and IP whitelisting
| |||
View all features by plan (compare side-by-side)
Starter
- Incident management
- Knowledge base
- Service catalog
- SLA management
- Email and portal support
- Mobile app
Growth
- All Starter features
- Workflow automation
- Custom roles
- Time tracking
- Change and release management
- Advanced reporting
Pro
- All Growth features
- Problem management
- Change advisory board workflows
- Multi-department service management
- Advanced analytics
- Vendor management
Enterprise
- All Pro features
- Freddy AI Agent (1,200 sessions/year)
- Freddy AI Copilot
- Sandbox environment
- IP whitelisting
- Enterprise SSO
- Dedicated account manager
- Audit logs
What does Freshservice actually cost you?
Drag the slider. Pick a tier. Watch your projected spend update live.
List price by tier (annualized, per seat)
Per-seat list price across Freshservice's plans, annualized. Custom-priced tiers show a hatched bar.
Buyers actually pay a median of $3.4K/yr for Freshservice contracts (Vendr deal flow, n=8). That's a contract total — the more seats, the more leverage to negotiate down.
Freshservice costs $29 to $119 per agent/month as of June 2026, with 4 plans available. Plans: Starter at $29/agent/month, Growth at $59/agent/month, and Pro at $119/agent/month. Enterprise pricing is available on request. The median contract is $3,350/year based on 8 verified purchases.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Freshservice offers 4 pricing tiers: Starter, Growth, Pro, Enterprise. Paid plans include Starter at $29/agent/month, Growth at $59/agent/month, Pro at $119/agent/month. The Growth plan is growing it teams building structured service delivery.
Compared to other help desk/support software, Freshservice is positioned at the mid-market price point.
- Median contract: $3,350/yr from 8 purchases 0
- Contracts auto-renew — Cancel anytime - no long-term commitments mentioned
How much does Freshservice cost?
Freshservice Pricing Overview
Freshservice has 4 pricing plans ranging from $29 to $119/agent/month. The Starter plan costs $29/agent/month, best for small it teams setting up their first service desk. The Growth plan costs $59/agent/month, best for growing it teams building structured service delivery. The Pro plan costs $119/agent/month, best for professional it teams following itil practices. The Enterprise plan requires contacting sales for a custom quote and is designed for large enterprises needing ai, sandbox, and ip whitelisting.
Freshservice contracts auto-renew, with a No minimum commitment beyond agent count minimum commitment, requiring Cancel anytime - no long-term commitments mentioned notice to cancel.
The median Freshservice customer pays $3,350/year based on 8 verified purchases.
This pricing was last verified in June 9, 2026 from 1 independent source.
Freshservice is Freshworks' IT service management (ITSM) platform built on ITIL best practices, serving IT teams from small businesses to large enterprises. Plans are billed per agent — only staff who work tickets need licenses; end users who submit requests do not count toward agent seats.
Annual billing saves meaningfully versus monthly: Starter drops from $29 to $19/agent/month, Growth from $59 to $49, and Pro from $119 to $99 — a 17–34% savings depending on plan. A 14-day free trial is available with no credit card required.
Watch for add-on costs: Freddy AI Copilot is an extra $29/agent/month, IT Asset Management units are sold in 500-packs beyond plan limits, and occasional-agent day passes cost $3/day.
]]>How Freshservice Pricing Compares
Compare Freshservice pricing against top alternatives in Help Desk/Support.
Compare Freshservice vs Alternatives
Before committing to Freshservice, compare pricing with these 3 alternatives in the same category.
What Companies Actually Pay for Freshservice
The median Freshservice buyer pays $3,350/year based on 8 verified purchase transactions.
How Freshservice Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| Freshservice | $29/agent/month | $119/agent/month |
| Freshdesk | Free | $89/agent/month |
| Front | $33/user/month | $138/user/month |
| Gladly | $38/user/month | $150/user/month |
| Gorgias | $10/month | $900/month |
| HappyFox | $24/agent/month | $5999/agent/month |
Detailed pricing comparisons:
Freshservice Contract Terms
Freshservice contracts auto-renew. Changes require Cancel anytime - no long-term commitments mentioned. These terms are sourced from verified buyer experiences.
No restrictions on downgrading mentioned in sources
How to Negotiate Freshservice Pricing
Freshservice contracts are negotiable. These 5 tactics are sourced from real buyer experiences and procurement specialists.
Freshservice offers discounts for educational institutions and nonprofit organizations. Ask your sales rep directly for EDU/nonprofit pricing - reviewers report meaningful savings.
Multiple Reddit reports of successful EDU/nonprofit discountsAnnual billing saves 35-50% compared to monthly pricing. Starter plan is $19/year vs $29/month (34% savings), Growth is $49/year vs $59/month (17% savings), Pro is $95/year vs $109/month (13% savings).
Official pricing tier dataAsset management is the #1 hidden cost. Get in writing: how many assets are included, per-asset overage fees, and whether manually-added assets count. This prevents the $11K surprise one org experienced.
Reddit 2025: 'Recently went to go migrate to Freshservice but saw that they changed their pricing model...It would have cost us an additional $11000 a year'Rather than upgrading to a higher tier for one feature, ask to purchase specific features individually. Freshservice has historically sold features a-la-carte to avoid forcing full tier upgrades.
Reddit 2018: 'They are also willing to negotiate pricing and they will sell individual features "a-la-carte"'Position Freshservice as your cost-effective alternative to ServiceNow. Multiple users report Freshservice is '1/10th the price of ServiceNow' - use this as leverage if sales tries to increase pricing.
Reddit 2025: 'FreshService is going to do 100% of what you need for 1/10th the price of SNOW'Freshservice Pricing FAQ
01 How much does Freshservice cost per agent?
Freshservice costs $19–$99/agent/month on annual billing, or $29–$119/agent/month on monthly billing. Starter is $19/mo (annual) or $29/mo (monthly), Growth is $49 or $59, and Pro is $99 or $119. Enterprise is custom-quoted.
02 Does Freshservice have a free plan?
No. Freshservice does not offer a permanent free plan. All paid plans include a 14-day free trial with no credit card required.
03 Is annual or monthly billing better for Freshservice?
Annual billing saves 17–34%: Starter goes from $29 to $19/agent/month, Growth from $59 to $49, and Pro from $119 to $99. If budget allows, annual is strongly recommended.
04 What are the hidden costs of Freshservice?
Key add-ons include Freddy AI Copilot ($29/agent/month), IT Asset Management units beyond plan limits (sold in 500-unit packs), Microsoft Teams bot integration (separate licensing), and workflow orchestration overage charges. Implementation and professional services can also add $5,000–$30,000 for larger deployments.
05 How does Freshservice pricing compare to ServiceNow?
Freshservice is significantly cheaper than ServiceNow. Freshservice Growth at $49/agent/month (annual) delivers core ITSM, while ServiceNow starts at $100+/user/month and is generally suited to very large enterprises. Freshservice is often described as delivering 80–90% of ServiceNow's ITSM capability at a fraction of the price.
06 Does Freshservice charge for IT assets?
Yes. Asset management units (AUs) beyond what your plan includes are sold in 500-unit packs. One reported case saw an additional ~$11,000/year in asset licensing after Freshworks changed its chargeable asset definition to include manually added and third-party synced assets, not just agent-discovered ones. Confirm the exact asset cost in writing before signing.
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