LiveAgent vs ServiceNow Pricing (2026)
Compare / LiveAgent vs ServiceNow
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Team size
25 seats

LiveAgent vs ServiceNow

Help Desk/Support pricing comparison · 2026

LiveAgent pricing ranges from $15–$85/agent/month, while ServiceNow uses custom pricing. These products use different pricing models (Per-seat subscription vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

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Above-the-fold path — each link opens the vendor's pricing page in a new tab.
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Discount programs →
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2 products · Help Desk/Support
Side-by-side · live
LiveAgent
LiveAgent pricing starts at $19/agent/month ($15/agent/month on annual billing) for the Sm
verified 5w ago
$130K $250K
View pricing →
ServiceNow
ServiceNow does not publish public pricing — all plans are quoted by sales based on your o
verified 8w ago
$130K $250K
View pricing →
Verdict · Vendr median · year 1
ServiceNow saves $120K vs LiveAgent · 25 seats
Cheapest $130K
Spread 48%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Medium
$11K/yr
year 1 license · $35/seat
Custom pricing
Custom
all tiers are quote-only
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$250K/yr
Vendr · n=5 · limited data
↓ Lowest median
Median annual
$130K/yr
Vendr · n=82 avg 8% negotiated
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 15 sourced facts
10 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 1mo ago
Confidence High confidence
Sources 5 sourced facts
4 contract · Vendr median
Last verified 1mo ago
Confidence Limited confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • No Refunds on Annual Prepaid Plans
    5-15% of license costs
    2 sources
  • Auto-Renewal Lock-In with Junk-Mail Renewal Notices
    5-10% of license costs
    2 sources
  • Slow Technical Support Causing Extended Downtime
    5-20% of license costs
    3 sources
  • VoIP and Call Center Feature Unreliability
    5-15% of license costs
    3 sources
No hidden costs documented
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

LiveAgent
ServiceNow
Auto-renewal
Yes
Yes
Cancellation
—
—
Commitment
—
1 year typical, 3 year contracts common
Price escalation
No published schedule; no source evidence of mid-contract price increases
10-90% annual uplift standard at renewal. Organizations report 10%+ increases as routine, with 20% common for 1-year renewals and 12% for 3-year renewals. Some customers see 20-90% rate increases per line item.
Can downgrade
No
No
Based on 7 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
2.3out of 5 (23)
Best for
Small teams managing basic help desk operations
Watch out
No refunds on annual plans, even for same-day agent removal requests
No public ratings yet
Best for
Organizations starting with AI-powered ITSM
Watch out
Pricing opacity and lack of public pricing information
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit LiveAgent pricing
Discount programs →
Visit ServiceNow pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

LiveAgent

$15–$85
/agent/month
4 plans
Full pricing breakdown →
VS
Help Desk/Support

ServiceNow

Custom pricing
/user/month
3 plans
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — LiveAgent uses Per-seat subscription pricing while ServiceNow uses pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Per-seat subscription

LiveAgent

$15–$85 / agent/month
See full LiveAgent pricing →
vs

ServiceNow

Custom pricing
See full ServiceNow pricing →

LiveAgent and ServiceNow both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan LiveAgent ServiceNow
Small $19 /agent/month Custom
Medium $35 /agent/month Custom
Large $59 /agent/month Custom
Enterprise $85 /agent/month —

Market Intelligence

LiveAgent

Median annual cost
$250,000
Based on
5 deals

ServiceNow

Median annual cost
$129,976
Average negotiated discount
8%
Based on
82 deals

Contract Terms

Term LiveAgent ServiceNow
Auto-renewal Yes Yes
Cancellation — —
Minimum commitment — 1 year typical, 3 year contracts common
Price escalation No published schedule; no source evidence of mid-contract price increases 10-90% annual uplift standard at renewal. Organizations report 10%+ increases as routine, with 20% common for 1-year renewals and 12% for 3-year renewals. Some customers see 20-90% rate increases per line item.
Can downgrade No No

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LiveAgent

ServiceNow

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