LiveAgent vs ServiceNow
Help Desk/Support pricing comparison · 2026
LiveAgent pricing ranges from $15–$85/agent/month, while ServiceNow ranges from $100–$300/user/month. LiveAgent is typically 67% more affordable, though your actual cost depends on tier and team size.
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LiveAgent and ServiceNow both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | LiveAgent | ServiceNow |
|---|---|---|
| Small | $19 /agent/month | $100 /user/month |
| Medium | $35 /agent/month | $150 /user/month |
| Large | $59 /agent/month | $250 /user/month |
| Enterprise | $85 /agent/month | $300 /user/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
LiveAgent
3 scenarios$45/month
Small Team Setup
$145/month
Growing Business
$690/month
Enterprise Support
ServiceNow
6 scenariosCustom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Around $150/user/month on the most popular plan
Typical Usage
Around $150/user/month on the most popular plan
Typical Usage
Market Intelligence
LiveAgent
- Median annual cost
- $250,000
- Based on
- 5 deals
ServiceNow
- Median annual cost
- $129,976
- Average negotiated discount
- 8%
- Based on
- 82 deals