LiveAgent vs LiveChat Pricing (2026)
Compare / LiveAgent vs LiveChat
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Team size
25 seats

LiveAgent vs LiveChat

Help Desk/Support pricing comparison · 2026

LiveAgent pricing ranges from $15–$85/agent/month, while LiveChat ranges from $19–$89/agent/month. LiveAgent is typically 15% more affordable, though your actual cost depends on tier and team size.

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Above-the-fold path — each link opens the vendor's pricing page in a new tab.
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Compare
2 products · Help Desk/Support
Side-by-side · live
LiveAgent
LiveAgent pricing starts at $19/agent/month ($15/agent/month on annual billing) for the Sm
verified 5w ago
$400 $250K
View pricing →
LiveChat
LiveChat pricing starts at $19/user/month for the Starter plan, with annual billing availa
verified 5w ago
$400 $250K
View pricing →
Verdict · Vendr median · year 1
LiveChat saves $250K vs LiveAgent · 25 seats
Cheapest $400
Spread 100%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Medium
$11K/yr
year 1 license · $35/seat
Team
$18K/yr
year 1 license · $59/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$250K/yr
Vendr · n=5 · limited data
↓ Lowest median
Median annual
$400/yr
Vendr · n=31
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 15 sourced facts
10 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 1mo ago
Confidence High confidence
Sources 5 sourced facts
2 hidden-cost · 1 contract · Vendr median · 1 review platform
Last verified 1mo ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • No Refunds on Annual Prepaid Plans
    5-15% of license costs
    2 sources
  • Auto-Renewal Lock-In with Junk-Mail Renewal Notices
    5-10% of license costs
    2 sources
  • Slow Technical Support Causing Extended Downtime
    5-20% of license costs
    3 sources
  • VoIP and Call Center Feature Unreliability
    5-15% of license costs
    3 sources
2 documented
  • Marketplace Add-ons
    5-15% of license costs
    1 source
  • Enterprise Features Locked Behind Higher Tiers
    $50-$100/user/month
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

LiveAgent
LiveChat
Auto-renewal
Yes
—
Cancellation
—
—
Commitment
—
—
Price escalation
No published schedule; no source evidence of mid-contract price increases
Recent pricing changes have impacted existing customers
Can downgrade
No
—
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
2.3out of 5 (23)
Best for
Small teams managing basic help desk operations
Watch out
No refunds on annual plans, even for same-day agent removal requests
TrustRadius
7.1out of 5 (136)
Best for
Small business
Watch out
Pricing changes affecting existing customers
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit LiveAgent pricing
Discount programs →
Visit LiveChat pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

LiveAgent

$15–$85
/agent/month
4 plans
Full pricing breakdown →
VS
Help Desk/Support

LiveChat

$19–$89
/agent/month
4 plans
Full pricing breakdown →

LiveAgent and LiveChat both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan LiveAgent LiveChat
Small $19 /agent/month $25 /agent/month
Medium $35 /agent/month $59 /agent/month
Large $59 /agent/month $89 /agent/month
Enterprise $85 /agent/month Custom

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

LiveAgent

4 scenarios
$45/month
Small Team Setup
$145/month
Growing Business
$690/month
Enterprise Support
See all 4 scenarios →

LiveChat

4 scenarios
$20/month
Starter Setup
$41/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
See all 4 scenarios →

Market Intelligence

LiveAgent

Median annual cost
$250,000
Based on
5 deals

LiveChat

Median annual cost
$400
Based on
31 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

LiveAgent 4 hidden costs

high
No Refunds on Annual Prepaid Plans 5-15% of license costs
medium
Auto-Renewal Lock-In with Junk-Mail Renewal Notices 5-10% of license costs
high
Slow Technical Support Causing Extended Downtime 5-20% of license costs
medium
VoIP and Call Center Feature Unreliability 5-15% of license costs
See all LiveAgent hidden costs →

LiveChat 2 hidden costs

medium
Marketplace Add-ons 5-15% of license costs
medium
Enterprise Features Locked Behind Higher Tiers $50-$100/user/month
See all LiveChat hidden costs →

Contract Terms

Term LiveAgent LiveChat
Auto-renewal Yes —
Cancellation — —
Minimum commitment — —
Price escalation No published schedule; no source evidence of mid-contract price increases Recent pricing changes have impacted existing customers
Can downgrade No —

Continue researching

LiveAgent

LiveChat

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