LiveAgent vs Gorgias Pricing (2026)
Compare / LiveAgent vs Gorgias
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Team size
25 seats

LiveAgent vs Gorgias

Help Desk/Support pricing comparison · 2026

LiveAgent pricing ranges from $15–$85/agent/month, while Gorgias ranges from $10–$900/month. LiveAgent is typically 89% more affordable, though your actual cost depends on tier and team size.

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2 products · Help Desk/Support
Side-by-side · live
LiveAgent
LiveAgent pricing starts at $19/agent/month ($15/agent/month on annual billing) for the Sm
verified 5w ago
$1.8K $250K
View pricing →
Gorgias
Gorgias is a customer support platform built specifically for ecommerce businesses, servin
verified 5w ago
$1.8K $250K
View pricing →
Verdict · Vendr median · year 1
Gorgias saves $248K vs LiveAgent · 25 seats
Cheapest $1.8K
Spread 99%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Medium
$11K/yr
year 1 license · $35/seat
Basic
$18K/yr
year 1 license · $60/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$250K/yr
Vendr · n=5 · limited data
↓ Lowest median
Median annual
$1.8K/yr
Vendr · n=9 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 15 sourced facts
10 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 1mo ago
Confidence High confidence
Sources 10 sourced facts
5 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified 1mo ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • No Refunds on Annual Prepaid Plans
    5-15% of license costs
    2 sources
  • Auto-Renewal Lock-In with Junk-Mail Renewal Notices
    5-10% of license costs
    2 sources
  • Slow Technical Support Causing Extended Downtime
    5-20% of license costs
    3 sources
  • VoIP and Call Center Feature Unreliability
    5-15% of license costs
    3 sources
4 documented
  • Ticket volume-based pricing escalation
    20-40% of license costs
    2 sources
  • AI resolution pricing
    $1/resolution
    1 source
  • Price increases over time
    10-15%
    1 source
  • Setup complexity and learning curve
    5-10% of license costs
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

LiveAgent
Gorgias
Auto-renewal
Yes
Yes
Cancellation
—
✓ Can cancel anytime on monthly plans
Commitment
—
✓ Monthly or 12 months
Price escalation
No published schedule; no source evidence of mid-contract price increases
Periodic price increases implemented; customers report receiving increase notifications
Can downgrade
No
✓ Yes
Based on 5 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
2.3out of 5 (23)
Best for
Small teams managing basic help desk operations
Watch out
No refunds on annual plans, even for same-day agent removal requests
TrustRadius
8.7out of 5 (6)
Trustpilot
1.5out of 5 (24)
Best for
Very small ecommerce stores starting with low monthly support volume
Watch out
Spam emails and aggressive sales tactics
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit LiveAgent pricing
Discount programs →
Visit Gorgias pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

LiveAgent

$15–$85
/agent/month
4 plans
Full pricing breakdown →
VS
Help Desk/Support

Gorgias

$10–$900
/month
5 plans
Full pricing breakdown →

LiveAgent and Gorgias both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan LiveAgent Gorgias
Small $19 /agent/month $10 /month
Medium $35 /agent/month $60 /month
Large $59 /agent/month $360 /month
Enterprise $85 /agent/month $900 /month
Enterprise — Custom

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

LiveAgent

4 scenarios
$45/month
Small Team Setup
$145/month
Growing Business
$690/month
Enterprise Support
See all 4 scenarios →

Gorgias

3 scenarios
$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)

Market Intelligence

LiveAgent

Median annual cost
$250,000
Based on
5 deals

Gorgias

Median annual cost
$1,764
Based on
9 deals

What Users Say

LiveAgent

Trustpilot
2.3out of 5 (23)
Top complaints
  • No refunds on annual plans, even for same-day agent removal requests
  • Support only via email with 2–4 day response times; no phone or live chat for technical issues
  • VoIP and call center features are unreliable — missed notifications, dropped calls, poor audio quality

Gorgias

Trustpilot
1.5out of 5 (24)
TrustRadius
8.7out of 10 (6)
Top complaints
  • Spam emails and aggressive sales tactics
  • Poor customer support responsiveness
  • Unexpected charges and billing issues

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

LiveAgent 4 hidden costs

high
No Refunds on Annual Prepaid Plans 5-15% of license costs
medium
Auto-Renewal Lock-In with Junk-Mail Renewal Notices 5-10% of license costs
high
Slow Technical Support Causing Extended Downtime 5-20% of license costs
medium
VoIP and Call Center Feature Unreliability 5-15% of license costs
See all LiveAgent hidden costs →

Gorgias 4 hidden costs

high
Ticket volume-based pricing escalation 20-40% of license costs
medium
AI resolution pricing $1/resolution
medium
Price increases over time 10-15%
medium
Setup complexity and learning curve 5-10% of license costs
See all Gorgias hidden costs →

Contract Terms

Term LiveAgent Gorgias
Auto-renewal Yes Yes
Cancellation — Can cancel anytime on monthly plans
Minimum commitment — Monthly or 12 months
Price escalation No published schedule; no source evidence of mid-contract price increases Periodic price increases implemented; customers report receiving increase notifications
Can downgrade No Yes

Continue researching

LiveAgent

Gorgias

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