LiveAgent vs Jira Service Management Pricing (2026)
Compare / LiveAgent vs Atlassian Service Collection (Jira Service Management)
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Team size
25 seats

LiveAgent vs Atlassian Service Collection (Jira Service Management)

Help Desk/Support pricing comparison · 2026

LiveAgent starts at $19/user/mo, while Atlassian Service Collection (Jira Service Management) has a free plan, then $21.50–$55.28/user/mo. Atlassian Service Collection (Jira Service Management) is typically 18% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit LiveAgent pricing
Discount programs →
Visit Atlassian pricing
Free plan limits → Discount programs →
Compare
2 products · Help Desk/Support
Side-by-side · live
LiveAgent
LiveAgent pricing starts at $19/agent/month ($15/agent/month on annual billing) for the Sm
verified 4mo ago
$588 $250K
View pricing →
Atlassian Service Collection (Jira Service Management)
Jira Service Management (JSM) is Atlassian's IT service management platform, designed for
verified 1d ago
$588 $250K
View pricing →
Recorded annual contract medians
Atlassian median is $249K less than LiveAgent · different customer contracts; not a quote
Cheapest $588
Spread 100%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Starter
$5.7K/yr
year 1 license · $19/seat
Premium
$17K/yr
year 1 license · $55/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$250K/yr
Vendr · n=5 · limited data
↓ Lowest median
Median annual
$588/yr
Vendr · n=33
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 15 sourced facts
10 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 4mo ago
Confidence High confidence
Sources 6 sourced facts
4 hidden-cost · Vendr median · 1 review platform
Last verified 1d ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • No Refunds on Annual Prepaid Plans
    5-15% of license costs
    2 sources
  • Auto-Renewal Lock-In with Junk-Mail Renewal Notices
    5-10% of license costs
    2 sources
  • Slow Technical Support Causing Extended Downtime
    5-20% of license costs
    3 sources
  • VoIP and Call Center Feature Unreliability
    5-15% of license costs
    3 sources
2 documented
  • Add-on and Plugin Licensing Overhead
    50-100% of license costs
    2 sources
  • Rapid Cost Escalation Beyond Free Tier
    $107.60/month for 4 agents
    2 sources
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
2.3out of 5 (23)
Best for
Small teams managing basic help desk operations
Watch out
No refunds on annual plans, even for same-day agent removal requests
TrustRadius
8out of 5 (705)
Best for
Small teams of up to 3 agents getting started with ITSM
Watch out
Expensive compared to competitors, especially with per-user plugin pricing
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit LiveAgent pricing
Discount programs →
Visit Atlassian pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

LiveAgent

From $19
/user/mo
6 plans
Full pricing breakdown →
VS
Help Desk/Support

Atlassian Service Collection (Jira Service Management)

Free plan; paid $21.50–$55.28
/user/mo
4 plans · Free tier
Full pricing breakdown →

LiveAgent and Jira Service Management both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan LiveAgent Atlassian Service Collection (Jira Service Management)
Small $19 /agent/month Free /month
Starter $19 /user/month $21.50 /agent/month
Team $35 /agent/month $55.28 /agent/month
Large $59 /agent/month Custom
Business $59 /user/month —
Enterprise $4K /month —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

LiveAgent

3 scenarios
$45/month
Small Team Setup
$145/month
Growing Business
$900/year ($15/agent/month × 5 agents × 12 months)
Small Team (5 Agents) — Small Plan, Annual

Atlassian Service Collection (Jira Service Management)

1 scenario
$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.

Market Intelligence

LiveAgent

Median annual cost
$250,000
Based on
5 deals

Atlassian Service Collection (Jira Service Management)

Median annual cost
$588
Based on
33 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

LiveAgent 4 hidden costs

high
No Refunds on Annual Prepaid Plans 5-15% of license costs
medium
Auto-Renewal Lock-In with Junk-Mail Renewal Notices 5-10% of license costs
high
Slow Technical Support Causing Extended Downtime 5-20% of license costs
medium
VoIP and Call Center Feature Unreliability 5-15% of license costs
See all LiveAgent hidden costs →

Atlassian Service Collection (Jira Service Management) 2 hidden costs

high
Add-on and Plugin Licensing Overhead 50-100% of license costs
medium
Rapid Cost Escalation Beyond Free Tier
See all Atlassian Service Collection (Jira Service Management) hidden costs →

Contract Terms

Term LiveAgent Atlassian Service Collection (Jira Service Management)
Auto-renewal Yes —
Cancellation — —
Minimum commitment — —
Price escalation No published schedule; no source evidence of mid-contract price increases —
Can downgrade No —

Continue researching

LiveAgent

Atlassian Service Collection (Jira Service Management)

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