LiveAgent vs Jira Service Management
Help Desk/Support pricing comparison · 2026
LiveAgent pricing ranges from $15–$85/agent/month, while Jira Service Management ranges from $0–$53/agent/month. Jira Service Management is typically 23% more affordable, though your actual cost depends on tier and team size.
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LiveAgent and Jira Service Management both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | LiveAgent | Jira Service Management |
|---|---|---|
| Small | $19 /agent/month | Free /agent/month |
| Medium | $35 /agent/month | $24 /agent/month |
| Large | $59 /agent/month | $53 /agent/month |
| Enterprise | $85 /agent/month | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
LiveAgent
3 scenarios$45/month
Small Team Setup
$145/month
Growing Business
$690/month
Enterprise Support
Jira Service Management
6 scenarios$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
$300/month ($3,600/year)
Mid-Size IT Department (15 Agents)
Standard plan at $20/agent/month (annual billing) for 15 agents. Includes 250 GB storage, unlimited email notifications, and 5,000 automation runs/month.
$2,400/month ($28,800/year)
Enterprise DevOps Team (50 Agents)
Premium plan at $48/agent/month (annual) for 50 agents. Includes asset management (50K objects), AI virtual agent, and unlimited storage. Add $29-109/month for Statuspage.
Market Intelligence
LiveAgent
- Median annual cost
- $250,000
- Based on
- 5 deals
Jira Service Management
- Median annual cost
- $588
- Based on
- 33 deals