Quick Answer
Last verified:
High confidence

LiveAgent costs $15 to $85 per agent/month as of August 2026, with 4 plans available. Plans: Small at $19/agent/month, Medium at $35/agent/month, Large at $59/agent/month, and Enterprise at $85/agent/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

LiveAgent offers 4 pricing tiers: Small, Medium, Large, Enterprise. Paid plans include Small at $19/agent/month, Medium at $35/agent/month, Large at $59/agent/month. The Medium plan is teams needing full-scale customer support.

Last verified: | Sources: 4 pricing pages and reviews
+20%–+60% above list price
Know Before You Buy — See LiveAgent Plans

LiveAgent's sourced hidden costs add +20%–+60% on top of a $15,000/yr base license (about $18,000–$24,000/yr) as of August 2026. Key hidden costs: no refunds on annual prepaid plans, auto-renewal lock-in with junk-mail renewal notices, slow technical support causing extended downtime. Verified from 4 sources by CostBench.

Hidden Costs Breakdown

1

No Refunds on Annual Prepaid Plans

high overage

LiveAgent enforces a strict no-refund policy on annual subscriptions. Users who remove agents after paying annually — even within hours of payment — are denied any immediate credit or refund. Credits for removed agents are reportedly held until the next annual renewal, meaning customers effectively pay for unused seats for up to a full year.

trustpilot

I paid a full year online, and I had 4 agents under my account while paying. The payment page doesn't show a breakdown. After paying, I realize that I only need 2 agents, so I delete the rest of 2, and ask for a refund within a few hours through online chat. They said no refund, no exception. Such a scam company.

trustpilot

All we wanted to do was get a credit for those agent for the next year, but we were told they would hold on to our money and refund it in another year when we renewed. So in the meantime, they get to make interest off our money for services we're not using and don't need for two agents.

2

Auto-Renewal Lock-In with Junk-Mail Renewal Notices

medium overage

LiveAgent auto-renews subscriptions annually. Multiple users report that renewal notices land in spam/junk folders, resulting in surprise charges with no recourse. Once renewed, any adjustments to agent count are not credited until the following year's renewal.

trustpilot

Somehow our renewal notice was sent to our junk folder, so once we realized we had been billed, we realized we had agents no longer needed in the system.

trustpilot

UPDATE: To all reading this review, keep in mind that their comment about amounts "always being credited", means that if you choose to pay annually, you'll have to wait a full year after your renewal to ever see that money. Be cautious and make sure you understand how locked in you will be with LiveAgent.

3

Slow Technical Support Causing Extended Downtime

high support

LiveAgent support operates primarily via email with response times of 2–4 days per exchange. Complex issues such as call center configuration can take weeks to resolve with only partial answers per contact. Users report being unable to reach LiveAgent by phone or live chat for technical problems, leading to significant business disruption.

trustpilot

We have been trying to get assistance for 3 weeks to set up call center. LiveAgent responds every 2-4 days but never fixes anything. They refuse to have chat or pickup a phone.

trustpilot

after many years of use. the support service is terrible only good for ironic comments. my work daily routine the last months is just a nightmare spending hour just waiting to ladesk work properly.

4

VoIP and Call Center Feature Unreliability

medium implementation

LiveAgent's phone and call center functionality has persistent reliability problems reported across multiple years: missed incoming call notifications, pop-ups failing to appear, dropped calls mid-conversation, and poor audio quality. These issues directly impact agent performance metrics and customer satisfaction scores.

trustpilot

customers calling but no po ups to answer, no ringing, and some times theres a pop up but the only...

trustpilot

A lot of issues with not being able to answer calls. Calls ending in the middle of the conversation. Bad server.

Year-1 Cost for 25 Seats

License (25 seats × $50 × 12 mo) $15,000/yr
No Refunds on Annual Prepaid Plans (5-15% of license costs) +$750–$2,250
Auto-Renewal Lock-In with Junk-Mail Renewal Notices (5-10% of license costs) +$750–$1,500
Slow Technical Support Causing Extended Downtime (5-20% of license costs) +$750–$3,000
VoIP and Call Center Feature Unreliability (5-15% of license costs) +$750–$2,250
Estimated Year-1 Total $18,000–$24,000
That's +20%–+60% on top of the base license, summed from the sourced hidden costs above. The median LiveAgent contract is $250,000/yr across 5 Vendr purchases.

Frequently Asked Questions

01 What hidden costs should I budget for with LiveAgent?

Beyond the license fee, budget for: No Refunds on Annual Prepaid Plans (5-15% of license costs); Auto-Renewal Lock-In with Junk-Mail Renewal Notices (5-10% of license costs); Slow Technical Support Causing Extended Downtime (5-20% of license costs); VoIP and Call Center Feature Unreliability (5-15% of license costs). For a typical deployment that works out to roughly +20%–+60% on top of the base license ($15,000/yr → $18,000–$24,000/yr).

02 Does LiveAgent charge for implementation?

LiveAgent implementation is not included in the license cost. LiveAgent's phone and call center functionality has persistent reliability problems reported across multiple years: missed incoming call notifications, pop-ups failing to appear, dropped calls mid-conversation, and poor audio quality. These issues directly impact agent performance metrics and customer satisfaction scores. Estimated impact: 5-15% of license costs.

03 How much does LiveAgent support cost?

LiveAgent support operates primarily via email with response times of 2–4 days per exchange. Complex issues such as call center configuration can take weeks to resolve with only partial answers per contact. Estimated impact: 5-20% of license costs.

04 Are there overage or storage costs with LiveAgent?

LiveAgent enforces a strict no-refund policy on annual subscriptions. Users who remove agents after paying annually — even within hours of payment — are denied any immediate credit or refund. Estimated impact: 5-15% of license costs.

05 What add-ons cost extra with LiveAgent?

Add-on pricing for LiveAgent varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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