LiveAgent vs Pylon Pricing (2026)
Compare / LiveAgent vs Pylon
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Team size
25 seats

LiveAgent vs Pylon

Help Desk/Support pricing comparison · 2026

LiveAgent pricing ranges from $15–$85/agent/month, while Pylon ranges from $59–$139/seat/month. LiveAgent is typically 44% more affordable, though your actual cost depends on tier and team size.

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Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit LiveAgent pricing
Discount programs →
Visit Pylon pricing
Discount programs →
Affiliate partner — does not affect ranking.
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2 products · Help Desk/Support
Side-by-side · live
LiveAgent
LiveAgent pricing starts at $19/agent/month ($15/agent/month on annual billing) for the Sm
verified 5w ago
$101K $250K
View pricing →
Pylon
Pylon is an AI-native B2B customer support platform that helps companies manage support ac
verified 5d ago
$101K $250K
View pricing →
Verdict · Vendr median · year 1
Pylon saves $149K vs LiveAgent · 25 seats
Cheapest $101K
Spread 60%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Medium
$11K/yr
year 1 license · $35/seat
Professional
$27K/yr
year 1 license · $89/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$250K/yr
Vendr · n=5 · limited data
↓ Lowest median
Median annual
$101K/yr
Vendr · n=0 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 15 sourced facts
10 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 1mo ago
Confidence High confidence
Sources 7 sourced facts
5 hidden-cost · Vendr median · 1 review platform
Last verified 5d ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • No Refunds on Annual Prepaid Plans
    5-15% of license costs
    2 sources
  • Auto-Renewal Lock-In with Junk-Mail Renewal Notices
    5-10% of license costs
    2 sources
  • Slow Technical Support Causing Extended Downtime
    5-20% of license costs
    3 sources
  • VoIP and Call Center Feature Unreliability
    5-15% of license costs
    3 sources
5 documented
  • 3-Seat Minimum on Starter and Professional Plans
    $177-$354/month minimum spend
    1 source
  • 7-Seat Minimum on Enterprise Plan
    $11,676/year minimum commitment
    1 source
  • Slack Connect and Key Integrations Locked to Professional
    $30-$48/seat/month upgrade
    1 source
  • Professional Services Charged Separately
    $5,000-$25,000 one-time
    1 source
  • Annual Billing Required for Advertised Rates
    18-33% higher on monthly billing
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

LiveAgent
Pylon
Auto-renewal
Yes
—
Cancellation
—
—
Commitment
—
Annual commitment required on all plans; no mid-contract seat reductions or module downgrades
Price escalation
No published schedule; no source evidence of mid-contract price increases
—
Can downgrade
No
No
Based on 3 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
2.3out of 5 (23)
Best for
Small teams managing basic help desk operations
Watch out
No refunds on annual plans, even for same-day agent removal requests
TrustRadius
8out of 5 (3)
Best for
Small B2B support teams getting started
Watch out
AI intentionality needs improvement
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit LiveAgent pricing
Discount programs →
Visit Pylon pricing
Discount programs →
Affiliate partner — does not affect ranking.
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

LiveAgent

$15–$85
/agent/month
4 plans
Full pricing breakdown →
VS
Help Desk/Support

Pylon

$59–$139
/seat/month
3 plans
Full pricing breakdown →

LiveAgent and Pylon both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan LiveAgent Pylon
Small $19 /agent/month $59 /seat/month
Medium $35 /agent/month $89 /seat/month
Large $59 /agent/month $139 /seat/month
Enterprise $85 /agent/month —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

LiveAgent

4 scenarios
$45/month
Small Team Setup
$145/month
Growing Business
$690/month
Enterprise Support
See all 4 scenarios →

Pylon

5 scenarios
$2,124/year ($177/month)
Small B2B Team on Starter
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
See all 5 scenarios →

Market Intelligence

LiveAgent

Median annual cost
$250,000
Based on
5 deals

Pylon

Median annual cost
$100,800

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

LiveAgent 4 hidden costs

high
No Refunds on Annual Prepaid Plans 5-15% of license costs
medium
Auto-Renewal Lock-In with Junk-Mail Renewal Notices 5-10% of license costs
high
Slow Technical Support Causing Extended Downtime 5-20% of license costs
medium
VoIP and Call Center Feature Unreliability 5-15% of license costs
See all LiveAgent hidden costs →

Pylon 5 hidden costs

high
3-Seat Minimum on Starter and Professional Plans $177-$354/month minimum spend
high
7-Seat Minimum on Enterprise Plan $11,676/year minimum commitment
high
Slack Connect and Key Integrations Locked to Professional $30-$48/seat/month upgrade
medium
Professional Services Charged Separately $5,000-$25,000 one-time
medium
Annual Billing Required for Advertised Rates 18-33% higher on monthly billing
See all Pylon hidden costs →

Contract Terms

Term LiveAgent Pylon
Auto-renewal Yes —
Cancellation — —
Minimum commitment — Annual commitment required on all plans; no mid-contract seat reductions or module downgrades
Price escalation No published schedule; no source evidence of mid-contract price increases —
Can downgrade No No

Continue researching

LiveAgent

Pylon

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