LiveAgent vs Pylon
Help Desk/Support pricing comparison · 2026
LiveAgent starts at $19/user/mo, while Pylon costs $89–$139/user/mo. LiveAgent is typically 59% more affordable, though your actual cost depends on tier and team size.
LiveAgent
LiveAgent pricing starts at $19/agent/month ($15/agent/month on annual billing) for the Sm
verified 4mo ago
$101K
$250K
Pylon
Pylon is an AI-native B2B customer support platform that helps companies manage support ac
verified 15d ago
$101K
$250K
Recorded annual contract medians
Pylon
median is
$149K
less than
LiveAgent
· different customer contracts; not a quote
Cheapest
$101K
Spread
60%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Starter
$5.7K/yr
year 1 license · $19/seat
Advanced
$42K/yr
year 1 license · $139/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$250K/yr
Vendr · n=5 · limited data
↓ Lowest median
Median annual
$101K/yr
Vendr · n=0 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
15 sourced facts
10 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified
4mo ago
Confidence
High confidence
Sources
7 sourced facts
5 hidden-cost · Vendr median · 1 review platform
Last verified
2w ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
LiveAgent
Pylon
Auto-renewal
Yes
—
Cancellation
—
—
Commitment
—
Annual commitment required on all plans; no mid-contract seat reductions or module downgrades
Price escalation
No published schedule; no source evidence of mid-contract price increases
—
Can downgrade
No
No
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
LiveAgent and Pylon both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | LiveAgent | Pylon |
|---|---|---|
| Small | $19 /agent/month | $89 /seat/month |
| Starter | $19 /user/month | $139 /seat/month |
| Team | $35 /agent/month | Custom |
| Large | $59 /agent/month | — |
| Business | $59 /user/month | — |
| Enterprise | $4K /month | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
LiveAgent
3 scenarios$45/month
Small Team Setup
$145/month
Growing Business
$900/year ($15/agent/month × 5 agents × 12 months)
Small Team (5 Agents) — Small Plan, Annual
Pylon
5 scenarios$267
Small B2B Team on Professional
per month in seat fees ($89 x 3 seats), plus credits
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
Market Intelligence
LiveAgent
- Median annual cost
- $250,000
- Based on
- 5 deals
Pylon
- Median annual cost
- $100,800
Contract Terms
| Term | LiveAgent | Pylon |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | — | — |
| Minimum commitment | — | Annual commitment required on all plans; no mid-contract seat reductions or module downgrades |
| Price escalation | No published schedule; no source evidence of mid-contract price increases | — |
| Can downgrade | No | No |