Freshdesk vs LiveAgent Pricing (2026)
Compare / Freshdesk vs LiveAgent
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Team size
25 seats

Freshdesk vs LiveAgent

Help Desk/Support pricing comparison · 2026

Freshdesk has a free plan, then $23–$107/user/mo, while LiveAgent starts at $19/user/mo. LiveAgent is typically 29% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Freshdesk pricing
Free plan limits → Discount programs →
Visit LiveAgent pricing
Discount programs →
Compare
2 products · Help Desk/Support
Side-by-side · live
Freshdesk
Freshdesk is a cloud-based customer support software from Freshworks, serving over 60,000
verified 6d ago
$324 $250K
View pricing →
LiveAgent
LiveAgent pricing starts at $19/agent/month ($15/agent/month on annual billing) for the Sm
verified 4mo ago
$324 $250K
View pricing →
Recorded annual contract medians
Freshdesk median is $250K less than LiveAgent · different customer contracts; not a quote
Cheapest $324
Spread 100%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pro
$20K/yr
year 1 license · $66/seat
Starter
$5.7K/yr
year 1 license · $19/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$324/yr
Vendr · n=74
Median annual
$250K/yr
Vendr · n=5 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 16 sourced facts
10 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified 6d ago
Confidence High confidence
Sources 15 sourced facts
10 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 4mo ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Seat Management Charges
    $19-$89/seat/month
    3 sources
  • 60-Day Cancellation Window
    2 months of subscription costs
    2 sources
  • Additional Integration Costs
    15-30% of base license costs
    2 sources
  • Tier Upgrade for Essential Features
    $36-$70/agent/month
    2 sources
  • Mid-Contract Price Increases
    20-30% price increase
    1 source
4 documented
  • No Refunds on Annual Prepaid Plans
    5-15% of license costs
    2 sources
  • Auto-Renewal Lock-In with Junk-Mail Renewal Notices
    5-10% of license costs
    2 sources
  • Slow Technical Support Causing Extended Downtime
    5-20% of license costs
    3 sources
  • VoIP and Call Center Feature Unreliability
    5-15% of license costs
    3 sources
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Freshdesk
LiveAgent
Auto-renewal
Yes
Yes
Cancellation
60 days before renewal
—
Commitment
Annual billing required for discounts
—
Price escalation
No published schedule but users report mid-contract price increases and revoked discount commitments
No published schedule; no source evidence of mid-contract price increases
Can downgrade
No
No
Based on 6 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.4out of 5 (637)
Trustpilot
1.6out of 5 (18)
Best for
Small businesses wanting intuitive support
Watch out
Poor customer support with slow response times and off-topic replies
Trustpilot
2.3out of 5 (23)
Best for
Small teams managing basic help desk operations
Watch out
No refunds on annual plans, even for same-day agent removal requests
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Freshdesk pricing
Free plan limits → Discount programs →
Visit LiveAgent pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Freshdesk

Free plan; paid $23–$107
/user/mo
3 plans
Full pricing breakdown →
VS
Help Desk/Support

LiveAgent

From $19
/user/mo
6 plans
Full pricing breakdown →

Freshdesk and LiveAgent both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Freshdesk LiveAgent
Growth $23 /agent/month $19 /agent/month
Pro $66 /agent/month $19 /user/month
Enterprise $107 /agent/month $35 /agent/month
Large — $59 /agent/month
Business — $59 /user/month
Enterprise — $4K /month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Freshdesk

6 scenarios
$0/month (free tier with basic features)
Solo / Getting Started
$66/agent/month
Growing Business
$0 Year 1
Solo Support Agent
See all 6 scenarios →

LiveAgent

3 scenarios
$45/month
Small Team Setup
$145/month
Growing Business
$900/year ($15/agent/month × 5 agents × 12 months)
Small Team (5 Agents) — Small Plan, Annual

Market Intelligence

Freshdesk

Median annual cost
$324
Based on
74 deals

LiveAgent

Median annual cost
$250,000
Based on
5 deals

What Users Say

Freshdesk

Trustpilot
1.6out of 5 (18)
TrustRadius
8.4out of 10 (637)
Top complaints
  • Poor customer support with slow response times and off-topic replies
  • Billing issues including unexpected charges for deactivated seats
  • Difficult cancellation process requiring 60-day notice

LiveAgent

Trustpilot
2.3out of 5 (23)
Top complaints
  • No refunds on annual plans, even for same-day agent removal requests
  • Support only via email with 2–4 day response times; no phone or live chat for technical issues
  • VoIP and call center features are unreliable — missed notifications, dropped calls, poor audio quality

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Freshdesk 5 hidden costs

high
Seat Management Charges $19-$89/seat/month
critical
60-Day Cancellation Window 2 months of subscription costs
medium
Additional Integration Costs 15-30% of base license costs
medium
Tier Upgrade for Essential Features $36-$70/agent/month
high
Mid-Contract Price Increases 20-30% price increase
See all Freshdesk hidden costs →

LiveAgent 4 hidden costs

high
No Refunds on Annual Prepaid Plans 5-15% of license costs
medium
Auto-Renewal Lock-In with Junk-Mail Renewal Notices 5-10% of license costs
high
Slow Technical Support Causing Extended Downtime 5-20% of license costs
medium
VoIP and Call Center Feature Unreliability 5-15% of license costs
See all LiveAgent hidden costs →

Contract Terms

Term Freshdesk LiveAgent
Auto-renewal Yes Yes
Cancellation 60 days before renewal —
Minimum commitment Annual billing required for discounts —
Price escalation No published schedule but users report mid-contract price increases and revoked discount commitments No published schedule; no source evidence of mid-contract price increases
Can downgrade No No

Continue researching

Freshdesk

LiveAgent

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