Keap Pricing 2026

Keap costs $299/month when billed monthly. Annual billing offers a discount (approximately 17% savings). This base price includes 1,500 contacts and 2 users. A mandatory $500 one-time onboarding fee also applies.

Keap is the rebranded name for Infusionsoft. The company changed its name to Keap in 2019 to reflect its broader CRM and small business automation focus. The platform offers the same core functionality as Infusionsoft but with a simplified pricing structure and user interface.

Additional contact pricing is tiered based on volume. Moving from 1,500 to 2,500 contacts adds approximately $84/month to your base subscription. The 2,500-5,000 contacts tier adds an additional $150/month, and the 5,000-10,000 contacts tier adds an additional cost on top of the $299/month base price. Pricing scales up significantly for larger contact databases.

Yes, Keap offers a 14-day free trial with no credit card required. However, the trial has limitations including a 25-email sending limit, no payment processing, and no SMS messaging capabilities.

The mandatory $500 implementation package includes one-on-one strategy-building sessions, a Sales & Marketing Playbook (valued at $1,500), data import and migration services, weekly and monthly check-ins with a strategy manager, and automation setup assistance. This fee is required for all new customers.

While you can cancel your Keap subscription, if you signed up for an annual contract and cancel before the term ends, you'll be charged a $299 early termination fee. Month-to-month subscriptions can be canceled without this penalty.

Tier 1 SMS/voice is included with your subscription: 500 text messages and 100 voice minutes per month. Additional tiers start at $24/month. Overage charges are $0.015 per text message and $0.01 per voice minute. Additional 500-message bundles cost $6/month. SMS features are currently only available to U.S. users.

User reviews are mixed on value. According to surveys, 21% of users consider Keap good value for money, and 15% state that while expensive, it's worth the price. However, 56% of users reviewed agreed that the software is too expensive. Many users cite the mandatory onboarding fee, contact scaling costs, and additional fees as reducing overall value.

No. Keap does not allow online cancellation. You must schedule a call with a retention specialist and provide 10 days notice. Multiple users report being charged for an additional full month even after proper notice, and you cannot remove payment methods from your account until after cancellation is processed.

Yes, significantly. Multiple long-term users report price increases of 70% in 12-15 months, with some stating prices have doubled in the last couple of years. These increases came without corresponding improvements to features or service quality.

Beyond the base subscription, expect $30/month per additional user, escalating costs as your contact list grows, optional setup/onboarding fees ($1,000-$5,000), and a forced extra month charge if you cancel. Some users also report unauthorized auto-upgrades that increase their bill without consent.

No. Users consistently report that competitors like ActiveCampaign ($15/month starting), HubSpot, and GoHighLevel offer similar or better features at significantly lower price points. Keap's value proposition has declined as prices increased without platform improvements.

Keap requires 10 days notice before your renewal date to cancel. However, you cannot cancel within the app or remove payment methods yourself. You must schedule a conversation with a 'customer success manager' who will attempt to retain you. Multiple users report being charged for an additional full month even after providing proper notice. Based on user experiences, expect the cancellation process to take 2-4 weeks and require multiple follow-ups.

Yes. Multiple long-term users report significant price increases without corresponding feature improvements. Users have documented price increases of 70% over 12-15 months, with some reporting prices doubling over a couple of years. These increases appear to happen without advance notification to customers.

Keap does not offer a free plan. They do offer a 14-day free trial, but you must provide credit card information upfront. Be aware that canceling can be difficult and requires speaking with a representative.

The most common complaints are: (1) extremely difficult cancellation process requiring live sales calls, (2) steep price increases without feature improvements (70% in 12-15 months reported), (3) poor customer service with unresponsive account managers, (4) outdated user interface, (5) being charged for an extra month after cancellation, and (6) inability to remove payment methods from your account.

Multiple users recommend ActiveCampaign (starting at $15/month), HubSpot (free tier available), and GoHighLevel as better alternatives. Users cite better features, modern interfaces, easier cancellation, and lower prices. One user stated: 'ActiveCampaign, Hubspot, GHL are all better alternatives for the price.'