Keap vs SugarCRM Pricing (2026)

Keap vs SugarCRM

CRM pricing comparison · 2026

Keap pricing ranges from $299–$299/month, while SugarCRM ranges from $19–$160/user/month. SugarCRM is typically 74% more affordable, though your actual cost depends on tier and team size.

CRM

Keap

$299–$299
/month
1 plan
Full pricing breakdown →
VS
CRM

SugarCRM

$19–$160
/user/month
5 plans
Full pricing breakdown →

Keap and SugarCRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Keap SugarCRM
Keap $299 / $19 /
Standard $79 /
Advanced $115 /
Enterprise $115 /
Enterprise+ $160 /

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Keap

9 scenarios
$299/month ($3,588 Year 1)
Solo Operator on Monthly Billing
$299/month ($3,588 Year 1)
Small Team Using Keap for CRM
$299/month ($3,588 Year 1)
Marketing Agency
See all 9 scenarios →

SugarCRM

8 scenarios
$95/month ($19 x 5 users, billed annually)
Small Sales Team (5 users)
$885/month ($59 x 15 users, billed annually)
Growing Company (15 users)
$2,125/month ($85 x 25 users, billed annually)
Established Sales Team (25 users)
See all 8 scenarios →

Market Intelligence

Keap

Median annual cost
$1,182
Based on
66 deals

SugarCRM

Median annual cost
$2,750
Based on
4 deals

What Users Say

Keap

G2
3.8/5 (13)
Trustpilot
1.2/5 (491)
Top complaints
  • Extremely difficult cancellation process requiring live conversation with sales rep
  • Significant price increases (70% in 12-15 months) without corresponding feature improvements
  • Poor customer service and unresponsive account managers

SugarCRM

Trustpilot
2.1/5 (13)
Top complaints
  • Buggy and complicated interface
  • Poor support responsiveness
  • Slow performance and system downtime

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Keap 8 hidden costs

high
Forced Extra Month on Cancellation $299
medium
Additional User Costs $30/user/month
high
Contact List Overage Charges 200-300% increase
critical
Unauthorized Auto-Upgrades Variable
medium
Setup and Onboarding Fees $1,000-$5,000
See all Keap hidden costs →

SugarCRM 7 hidden costs

high
Third-Party Implementation Partners Required 15-30% of license costs
medium
Marketing Automation Addon Priced Separately Variable per contact volume
high
Prolonged Implementation Timelines 10-25% of license costs
medium
Poor Support Responsiveness 5-10% of license costs
medium
Data Export Complexity $5,000-$15,000
See all SugarCRM hidden costs →

Contract Terms

Term Keap SugarCRM
Auto-renewal Yes
Cancellation 10 days before renewal
Minimum commitment 1 month Annual billing required
Price escalation Documented price increases of 70% over 12-15 months without prior notification. Multiple users report doubled pricing over 2 years.
Can downgrade No