Freshsales vs Keap Pricing (2026)
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Freshsales vs Keap

CRM pricing comparison · 2026

Freshsales pricing ranges from $0–$83/user/month, while Keap ranges from $299–$299/month. Freshsales is typically 84% more affordable, though your actual cost depends on tier and team size.

CRM

Freshsales

$0–$83
/user/month
4 plans · Free tier
Full pricing breakdown →
VS
CRM

Keap

$299–$299
/month
1 plan
Full pricing breakdown →

Freshsales and Keap both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Freshsales Keap
Free Free /user/month $299 /
Growth $18 /user/month —
Pro $47 /user/month —
Enterprise $83 /user/month —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Freshsales

2 scenarios
$390/month ($4,680/year)
10-Person Sales Team
$2,450/month ($29,400/year with AI add-ons)
25-Person Enterprise Team

Keap

9 scenarios
$299/month ($3,588 Year 1)
Solo Operator on Monthly Billing
$299/month ($3,588 Year 1)
Small Team Using Keap for CRM
$299/month ($3,588 Year 1)
Marketing Agency
See all 9 scenarios →

Market Intelligence

Freshsales

Median annual cost
$570
Based on
28 deals

Keap

Median annual cost
$1,182
Based on
66 deals

What Users Say

Freshsales

Trustpilot
2.1/5 (23)
Top complaints
  • Billing and cancellation issues - unable to cancel subscriptions, continued charges
  • Poor customer support - unresponsive or unhelpful technical support
  • Misleading sales promises - features don't work as advertised

Keap

G2
3.8/5 (13)
Trustpilot
1.2/5 (491)
Top complaints
  • Extremely difficult cancellation process requiring live conversation with sales rep
  • Significant price increases (70% in 12-15 months) without corresponding feature improvements
  • Poor customer service and unresponsive account managers

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Freshsales 4 hidden costs

high
Calling Credits Not Included in Growth Plan $20-50/month for calling credits
critical
Difficult Subscription Cancellation Ongoing monthly charges until cancellation is processed
high
No Refunds for Self-Initiated Purchases $18-83/month lost if plan doesn't meet needs
medium
Charges for Trial Support Users $15-83/user/month for unrequested test accounts
See all Freshsales hidden costs →

Keap 8 hidden costs

high
Forced Extra Month on Cancellation $299
medium
Additional User Costs $30/user/month
high
Contact List Overage Charges 200-300% increase
critical
Unauthorized Auto-Upgrades Variable
medium
Setup and Onboarding Fees $1,000-$5,000
See all Keap hidden costs →

Contract Terms

Term Freshsales Keap
Auto-renewal Yes Yes
Cancellation Must request before renewal, but cancellation process may take months 10 days before renewal
Minimum commitment Monthly or annual billing cycles 1 month
Price escalation No published schedule Documented price increases of 70% over 12-15 months without prior notification. Multiple users report doubled pricing over 2 years.
Can downgrade No No
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