Price checkPer seat
Professional$89/seat/moAdvanced$139/seat/moEnterpriseCustom
See all 3 plans

All Pylon Plans & Pricing

Some prices not re-verified — only plans marked “checked” were confirmed on the vendor’s pricing page

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Professional

  • Slack Connect support
  • Email, chat widget and ticket forms
  • Broadcasts
  • Automations and Skills
  • Out-of-the-box analytics
  • MCP and API
  • Integrations
  • Viewer seats

Advanced

  • Everything in Professional
  • Microsoft Teams support
  • Customer portal
  • RBAC
  • Custom reporting
  • Data warehouse
  • SAML SSO (add-on)

Enterprise

  • Everything in Advanced
  • MSA
  • SAML SSO included
Pricing Alerts

Track Pylon pricing

Get an email when Pylon's pricing changes — plus the weekly SaaS Price Watch: verified price changes and deals across 3,000+ products. One-click unsubscribe.

Explore Pylon
Compare Pylon with alternativesAdjust seats, lock a tier, add up to 2 more products side-by-side. Shareable URL.
Cost calculator

What does Pylon actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$2.2Kper month · $89/seat × 25seats
Year 1 license$27K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across Pylon's plans, annualized. Custom-priced tiers show a hatched bar.

Professional$1.1K/yr
Advanced$1.7K/yr
EnterpriseCustom
0
Quick Answer
Last verified:
High confidence

Pylon costs $89 to $139 per seat/month as of November 2026, with 3 plans available. Plans: Professional at $89/seat/month, and Advanced at $139/seat/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Explore Pylon

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Pylon offers 3 pricing tiers: Professional, Advanced, Enterprise. Paid plans include Professional at $89/seat/month, Advanced at $139/seat/month. The Advanced plan is teams that also support customers in microsoft teams or need a customer portal.

Compared to other help desk/support software, Pylon is positioned at the mid-market price point.

  • Median contract: $100,800/yr from 0 purchases Precise
    • 0
  • 5 documented hidden costs beyond list price
Last verified: | Sources: 4 pricing pages and reviews

How much does Pylon cost?

Pylon has 2 paid plans costing $89–$139/user/mo. Enterprise is quote-based. Plans include Professional at $89/seat/month, Advanced at $139/seat/month, Enterprise (custom pricing).

Pylon Pricing Overview

Pylon has 3 pricing plans ranging from $89 to $139/seat/month. The Professional plan costs $89/seat/month, best for b2b support teams working in shared slack channels. The Advanced plan costs $139/seat/month, best for teams that also support customers in microsoft teams or need a customer portal. The Enterprise plan requires contacting sales for a custom quote and is designed for large enterprises needing an msa and sso.

The median Pylon customer pays $100,800/year.

There are at least 5 documented hidden costs beyond Pylon's list price, including implementation, training, and add-on fees.

This pricing was last verified in October 20, 2026 from 4 independent sources.

Explore Pylon

Pylon is an AI-native B2B customer support platform that helps companies manage support across Slack, Microsoft Teams, email, and in-app chat from one unified inbox. Used by fast-growing companies like Deel, Hightouch, and Merge, Pylon is designed specifically for B2B support workflows where conversations happen in shared Slack channels and Teams chats.

How Pylon Pricing Compares

Compare Pylon pricing against top alternatives in Help Desk/Support.

Intercom $29-132/seat/mo Compare → Front $25-105/user/mo Compare → Zendesk $19-115/agent/mo Compare →

Compare Pylon vs Alternatives

Before committing to Pylon, compare pricing with these 3 alternatives in the same category.

VSIntercom
From $29/seat/mo

Teams needing broader customer engagement beyond pure support

Full comparison
VSFront
From $25/user/mo

Teams wanting a shared inbox with email-first workflows

Full comparison
VSZendesk
From $19/agent/mo

Large teams needing mature ticketing and extensive integrations

Full comparison

All Pylon alternatives & migration guides

What Companies Actually Pay for Pylon

The median Pylon buyer pays $100,800/year based on 0 buyer-reported purchases (Vendr).

What companies actually pay $100,800/yr Median across 0 buyer-reported purchases (Vendr) Precise
0
Review scores
TrustRadius 8out of 10 (3)
Third-party review aggregates, as of Feb 2026
Top pricing complaints
AI intentionality needs improvementLinear integration could be betterOverwhelming number of configuration options for beginners
Source: Vendr buyer data — median of 0 purchases reported to Vendr. Buyer-reported estimates, not verified by CostBench or the vendor; savings reflect discounts buyers reported.

Pylon Cost by Company Size

Example costs for teams of different sizes. Each figure is labelled with the period it covers.

Small B2B Team on Professional $267 per month

$267 per month in seat fees ($89 x 3 seats), plus credits

3-person support team on the Professional plan at $89 per seat, before AI credits and add-ons. Pylon's minimum seat count may be higher than 3.

Growing Team on Professional $5,340 per year

$5,340/year ($445/month base)

5-person team on Professional with annual billing. Base: $1,068/seat/year × 5 seats = $5,340/year ($445/month). AI Assistants, AI Agents, and Account Intelligence are sold as separate add-ons and priced independently of the base subscription.

Enterprise Team $16,680 per year

$16,680/year ($1,390/month base)

10-person Enterprise team on custom pricing at approximately $1,668/seat/year × 10 seats = $16,680/year ($1,390/month). AI Assistants, AI Agents, and Account Intelligence add-ons are priced separately and would increase total cost.

Small Team (5 seats) $445 per month

$445 per month in seat fees ($89 x 5 seats), plus credits

Startup support team on the Professional plan

Mid-sized Team (10 seats) $890 per month

$890 per month in seat fees ($89 x 10 seats), plus credits

Growing company on the Professional plan

Pylon pricing page (2026-10-20)

How Pylon Pricing Compares

Software Starting Price Top Price
Pylon $89/seat/month $139/seat/month
Freshdesk $23/agent/month $107/agent/month
Freshservice $29/agent/month $119/agent/month
Front $25/seat/month $105/seat/month
Gladly $38/user/month $150/user/month
Gorgias $10/month $900/month

Detailed pricing comparisons:

Browse all Help Desk/Support pricing →

5 Pylon Hidden Costs Beyond the List Price

Beyond the listed price, Pylon has at least 5 documented hidden costs that can significantly increase total cost of ownership.

Watch for 5 hidden costs
  • Minimum Seat Count for New Customers Unpublished; depends on the seat minimum quoted
    high 1 source
    vendor “There is a minimum seat count for new customers.”
  • Microsoft Teams Support Requires Advanced $50/seat more (Advanced vs Professional)
    high 1 source
    vendor “Microsoft Teams support: Professional —, Advanced included, Enterprise included”
  • Agentic AI Features Run on Credits Usage-based; $0.15-$0.30 per credit (source dated Oct 2026)
    high 1 source
    vendor “The minimum required commitment is 5,000 credits.”
  • Professional Services Charged Separately $5,000-$25,000 one-time (source dated Aug 2025)
    medium 1 source
    Vendr “Professional services for implementation and custom integrations are scoped separately from the license agreement.”
  • Annual Contracts by Default Annual commitment
    medium 1 source
    vendor “Standard contracts are annual.”
Tip

Ask your Pylon sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
vendor Vendr Verified buyer transactions TrustRadius Enterprise reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 8 source citations total.

Pylon Contract Terms

Pylon contracts do not auto-renew and cannot be downgraded mid-term. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal No
Minimum Commitment Annual commitment required on all plans; no mid-contract seat reductions or module downgrades
Mid-Term Downgrade Not allowed
Note

Cannot reduce seats or remove modules during annual commitment

How to Negotiate Pylon Pricing

Pylon contracts are negotiable. These 2 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 2 tactics
Use Intercom and Front as Leverage high success

Pylon competes directly with Intercom and Front, whose entry plans list below Pylon's $89/seat Professional plan. Get formal quotes from both before negotiating with Pylon; the Slack-native features are a real differentiator, but competing quotes give you leverage on seat price and credit discounts.

Competitor pricing comparison
Negotiate Seat Minimum Reduction medium success

Pylon has a minimum seat count for new customers but does not publish it. If your team is small, ask for the minimum in writing and negotiate it down, or request Advanced features such as Microsoft Teams support at Professional pricing in exchange for a multi-year commitment.

Pylon pricing page (2026)
High success Medium Low / difficult

Full negotiation guide →

Pylon Pricing FAQ

01 How much does Pylon cost?

Pylon's pricing page lists Professional at $89 per seat and Advanced at $139 per seat, with Enterprise on a custom quote. Agentic AI features run on credits, either committed up front (minimum 5,000 credits, tiered from $0.24 down to $0.15 per credit) or pay-as-you-go at $0.30 per credit. New customers have a minimum seat count, which Pylon does not publish.

02 Does Pylon have a free plan or free trial?

Pylon has no free plan. It offers free trials for prospects, set up by a sales representative as a demo organization. There is a minimum seat count for new customers, but the number is not published.

03 Can I pay for Pylon monthly instead of annually?

Pylon offers both annual and monthly billing, and standard contracts are annual; multi-year agreements are available. Committing to credits up front earns a discount versus pay-as-you-go credits.

04 How does Pylon compare to Intercom for B2B support?

Pylon is built for B2B support with Slack Connect support on every plan and Microsoft Teams support from Advanced up, while Intercom is a broader customer messaging platform centered on its in-product Messenger. Pylon's Professional plan lists at $89 per seat; Intercom's Essential lists at $29 per seat per month billed annually, with AI resolutions billed separately on both.

05 Is there a free trial or free plan available?

Pylon does not offer a free plan. According to its pricing FAQ, it does offer free trials for prospects, arranged by a sales representative.

06 What's included in the Professional plan?

Professional ($89 per seat) includes core ticketing across Slack (including Slack Connect), email and the chat widget, broadcasts, automations, skills, out-of-the-box analytics, MCP, the API, integrations and viewer seats. Microsoft Teams support and the customer portal require Advanced.

07 Is there a setup fee for Pylon?

No, Pylon does not charge a setup fee according to TrustRadius listings.

Is this pricing incorrect? — we'll verify and update it.