Pylon vs LiveChat
Help Desk/Support pricing comparison · 2026
Pylon costs $89–$139/user/mo, while LiveChat costs $25–$89/mo. LiveChat is typically 48% more affordable, though your actual cost depends on tier and team size.
Pylon
Pylon is an AI-native B2B customer support platform that helps companies manage support ac
verified 15d ago
$400
$101K
LiveChat
LiveChat pricing starts with the Starter plan at $25/agent/month billed monthly or $19/age
verified 4mo ago
$400
$101K
Recorded annual contract medians
LiveChat
median is
$100K
less than
Pylon
· different customer contracts; not a quote
Cheapest
$400
Spread
100%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Advanced
$42K/yr
year 1 license · $139/seat
Team
$18K/yr
year 1 license · $59/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$101K/yr
Vendr · n=0 · limited data
↓ Lowest median
Median annual
$400/yr
Vendr · n=31
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
7 sourced facts
5 hidden-cost · Vendr median · 1 review platform
Last verified
2w ago
Confidence
High confidence
Sources
5 sourced facts
2 hidden-cost · 1 contract · Vendr median · 1 review platform
Last verified
4mo ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Pylon
LiveChat
Auto-renewal
—
—
Cancellation
—
—
Commitment
Annual commitment required on all plans; no mid-contract seat reductions or module downgrades
—
Price escalation
—
Recent pricing changes have impacted existing customers
Can downgrade
No
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Pylon and LiveChat both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Pylon | LiveChat |
|---|---|---|
| Professional | $89 /seat/month | $25 /agent/month |
| Advanced | $139 /seat/month | $59 /agent/month |
| Enterprise | Custom | $89 /agent/month |
| Enterprise | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Pylon
5 scenarios$267
Small B2B Team on Professional
per month in seat fees ($89 x 3 seats), plus credits
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
LiveChat
4 scenarios$20/month
Starter Setup
$59/month
Growing Business
billed monthly per agent ($49/month billed annually per agent)
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Pylon
- Median annual cost
- $100,800
LiveChat
- Median annual cost
- $400
- Based on
- 31 deals
Contract Terms
| Term | Pylon | LiveChat |
|---|---|---|
| Auto-renewal | — | — |
| Cancellation | — | — |
| Minimum commitment | Annual commitment required on all plans; no mid-contract seat reductions or module downgrades | — |
| Price escalation | — | Recent pricing changes have impacted existing customers |
| Can downgrade | No | — |