Pylon vs LiveChat
Help Desk/Support pricing comparison · 2026
Pylon pricing ranges from $59–$139/seat/month, while LiveChat ranges from $20–$89/agent/month. LiveChat is typically 34% more affordable, though your actual cost depends on tier and team size.
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Pylon and LiveChat both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Pylon | LiveChat |
|---|---|---|
| Starter | $70 /seat/month | $20 /agent/month |
| Professional | $118 /seat/month | $41 /agent/month |
| Enterprise | Custom | $59 /agent/month |
| Enterprise | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Pylon
5 scenarios$2,124/year ($177/month)
Small B2B Team on Starter
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
LiveChat
4 scenarios$20/month
Starter Setup
$41/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Pylon
- Median annual cost
- $100,800 0 0
LiveChat
- Median annual cost
- $400
- Based on
- 31 deals
Contract Terms
| Term | Pylon | LiveChat |
|---|---|---|
| Auto-renewal | — | — |
| Cancellation | — | — |
| Minimum commitment | Annual commitment required on all plans; no mid-contract seat reductions or module downgrades | — |
| Price escalation | — | Recent pricing changes have impacted existing customers |
| Can downgrade | No | — |