Gorgias vs Pylon
Help Desk/Support pricing comparison · 2026
Gorgias pricing ranges from $10–$900/month, while Pylon ranges from $59–$139/seat/month. Pylon is typically 58% more affordable, though your actual cost depends on tier and team size.
VS
Gorgias and Pylon both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gorgias | Pylon |
|---|---|---|
| Starter | $10 /month | $70 /seat/month |
| Basic | $60 /month | $118 /seat/month |
| Pro | $360 /month | Custom |
| Advanced | $900 /month | — |
| Enterprise | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gorgias
3 scenarios$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)
Pylon
5 scenarios$2,124/year ($177/month)
Small B2B Team on Starter
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
Market Intelligence
Gorgias
- Median annual cost
- $1,764
- Based on
- 9 deals
Pylon
- Median annual cost
- $100,800 0 0
Contract Terms
| Term | Gorgias | Pylon |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | Can cancel anytime on monthly plans | — |
| Minimum commitment | Monthly or 12 months | Annual commitment required on all plans; no mid-contract seat reductions or module downgrades |
| Price escalation | Periodic price increases implemented; customers report receiving increase notifications | — |
| Can downgrade | Yes | No |