HubSpot Service Hub vs Pylon
Help Desk/Support pricing comparison · 2026
HubSpot Service Hub pricing ranges from $0–$20/seat/month, while Pylon ranges from $59–$139/seat/month. HubSpot Service Hub is typically 83% more affordable, though your actual cost depends on tier and team size.
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HubSpot Service Hub and Pylon both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | HubSpot Service Hub | Pylon |
|---|---|---|
| Free | Free /month | $70 /seat/month |
| Starter | $9 /month | $118 /seat/month |
| Pro | $15 /month | Custom |
| Business | $20 /month | — |
| Enterprise | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
HubSpot Service Hub
3 scenarios$60/month ($720/year)
Small Support Team (3 Agents)
Starter plan at $20/seat/month for 3 seats. No onboarding fee, no annual commitment required. Includes branding removal, basic automation, and ticket pipelines.
$11,100 Year 1 ($9,600 Professional plan + $1,500 onboarding)
Growing Support Operation (8 Agents)
Professional plan at $100/seat/month for 8 seats. Annual commitment required. Includes help center, custom workflows, SLA management, and analytics.
$30,500 Year 1 ($27,000 Enterprise plan + $3,500 onboarding)
Enterprise Service Team (15 Agents)
Enterprise plan at $150/seat/month for 15 seats. Annual upfront payment required. Includes Breeze AI agents, success forecasting, sandboxes, and SSO.
Pylon
5 scenarios$2,124/year ($177/month)
Small B2B Team on Starter
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
Market Intelligence
HubSpot Service Hub
- Median annual cost
- $348
- Based on
- 71 deals
Pylon
- Median annual cost
- $100,800 0 0