Jira Service Management vs Pylon
Help Desk/Support pricing comparison · 2026
Jira Service Management pricing ranges from $0–$53/agent/month, while Pylon ranges from $59–$139/seat/month. Jira Service Management is typically 57% more affordable, though your actual cost depends on tier and team size.
VS
Jira Service Management and Pylon both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Jira Service Management | Pylon |
|---|---|---|
| Free | Free /agent/month | $70 /seat/month |
| Standard | $24 /agent/month | $118 /seat/month |
| Premium | $53 /agent/month | Custom |
| Enterprise | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Jira Service Management
6 scenarios$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
$300/month ($3,600/year)
Mid-Size IT Department (15 Agents)
Standard plan at $20/agent/month (annual billing) for 15 agents. Includes 250 GB storage, unlimited email notifications, and 5,000 automation runs/month.
$2,400/month ($28,800/year)
Enterprise DevOps Team (50 Agents)
Premium plan at $48/agent/month (annual) for 50 agents. Includes asset management (50K objects), AI virtual agent, and unlimited storage. Add $29-109/month for Statuspage.
Pylon
5 scenarios$2,124/year ($177/month)
Small B2B Team on Starter
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
Market Intelligence
Jira Service Management
- Median annual cost
- $588
- Based on
- 33 deals
Pylon
- Median annual cost
- $100,800 0 0
Contract Terms
| Term | Jira Service Management | Pylon |
|---|---|---|
| Auto-renewal | — | — |
| Cancellation | — | — |
| Minimum commitment | — | Annual commitment required on all plans; no mid-contract seat reductions or module downgrades |
| Can downgrade | — | No |