Gladly vs Pylon
Help Desk pricing comparison · 2026
Gladly pricing ranges from $38–$150/user/month, while Pylon ranges from $59–$139/seat/month. Both products are similarly priced at comparable tiers.
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Gladly and Pylon both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gladly | Pylon |
|---|---|---|
| Task Based | $38 /user/month | $70 /seat/month |
| Customer Facing | $150 /user/month | $118 /seat/month |
| Enterprise | Custom | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gladly
3 scenarios$1,800
Small Team (10 agents)
2,100/month
$4,500
Mid-size Company (25 agents)
5,500/month
Custom pricing
Enterprise (50+ agents)
Pylon
5 scenarios$2,124/year ($177/month)
Small B2B Team on Starter
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
Market Intelligence
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
Pylon
- Median annual cost
- $100,800 0 0