Help Scout vs Pylon
Help Desk/Support pricing comparison · 2026
Help Scout pricing ranges from $0–$75/user/month, while Pylon ranges from $59–$139/seat/month. Help Scout is typically 49% more affordable, though your actual cost depends on tier and team size.
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Help Scout and Pylon both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Help Scout | Pylon |
|---|---|---|
| Free | Free /month | $70 /seat/month |
| Standard | $25 /user/month | $118 /seat/month |
| Plus | $45 /user/month | Custom |
| Pro | $75 /user/month | — |
| AI Answers | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Help Scout
3 scenarios$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup
Pylon
5 scenarios$2,124/year ($177/month)
Small B2B Team on Starter
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
Market Intelligence
Help Scout
- Median annual cost
- $588
- Based on
- 137 deals
Pylon
- Median annual cost
- $100,800 0 0