Quick Answer
Last verified:
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Pylon costs $89 to $139 per seat/month as of November 2026, with 3 plans available. Plans: Professional at $89/seat/month, and Advanced at $139/seat/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Pylon offers 3 pricing tiers: Professional, Advanced, Enterprise. Paid plans include Professional at $89/seat/month, Advanced at $139/seat/month. The Advanced plan is teams that also support customers in microsoft teams or need a customer portal.

Last verified: | Sources: 4 pricing pages and reviews
Know Before You Buy — Explore Pylon

Pylon lists $89-$139/seat/month, but hidden costs like implementation and support add to the total as of November 2026. Key hidden costs: minimum seat count for new customers, microsoft teams support requires advanced, agentic ai features run on credits. Verified from 4 sources by CostBench.

Hidden Costs Breakdown

1

Minimum Seat Count for New Customers

high implementation

Pylon says there is a minimum seat count for new customers but does not publish the number, so very small teams may pay for more seats than they use. Confirm the minimum with sales before comparing per-seat prices.

vendor · 2026-10-20

There is a minimum seat count for new customers.

2

Microsoft Teams Support Requires Advanced

high implementation

Microsoft Teams support and the customer portal are not on Professional ($89/seat); they start on Advanced ($139/seat). Teams that support customers in Microsoft Teams pay $50 more per seat.

vendor · 2026-10-20

Microsoft Teams support: Professional —, Advanced included, Enterprise included

3

Agentic AI Features Run on Credits

high add-on

Pylon's Assist Agent, Automations, Support Agent and Slack Agent run on credits bought on top of seats. Committed credits have a 5,000-credit minimum and are tiered from $0.24 down to $0.15 per credit; pay-as-you-go credits cost $0.30 each (source dated Oct 2026).

vendor · 2026-10-20

The minimum required commitment is 5,000 credits.

4

Professional Services Charged Separately

medium implementation

Enterprise plan customers requiring implementation assistance, custom integrations, or migration support face additional professional services fees not included in the per-seat price. These are scoped and billed separately.

vendr · 2025-08-14

Professional services for implementation and custom integrations are scoped separately from the license agreement.

5

Annual Contracts by Default

medium implementation

Pylon offers monthly and annual billing, but its standard contracts are annual, and the pricing page does not publish a separate monthly rate. Multi-year agreements are available for rate lock.

vendor · 2026-10-20

Standard contracts are annual.

Frequently Asked Questions

01 What hidden costs should I budget for with Pylon?

Beyond the license fee, budget for: Minimum Seat Count for New Customers (Unpublished; depends on the seat minimum quoted); Microsoft Teams Support Requires Advanced ($50/seat more (Advanced vs Professional)); Agentic AI Features Run on Credits (Usage-based; $0.15-$0.30 per credit (source dated Oct 2026)); Professional Services Charged Separately ($5,000-$25,000 one-time (source dated Aug 2025)); Annual Contracts by Default (Annual commitment). Exact totals depend on your deployment size and negotiated terms.

02 Does Pylon charge for implementation?

Pylon implementation is not included in the license cost. Pylon says there is a minimum seat count for new customers but does not publish the number, so very small teams may pay for more seats than they use. Confirm the minimum with sales before comparing per-seat prices. Estimated impact: Unpublished; depends on the seat minimum quoted.

03 How much does Pylon support cost?

Premium support pricing for Pylon depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with Pylon?

Overage and storage policies for Pylon depend on tier limits. Check the sourced cost breakdown above for verified data.

05 What add-ons cost extra with Pylon?

Key add-on costs include: Agentic AI Features Run on Credits (Usage-based; $0.15-$0.30 per credit (source dated Oct 2026)).

Now You Know the Real Cost — Explore Pylon

Check current Pylon pricing

Prices and terms change; verify against the live pricing page.

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