Zendesk vs Gladly
Help Desk/Support pricing comparison · 2026
Zendesk pricing ranges from $19–$169/agent/month, while Gladly ranges from $38–$150/user/month. Zendesk is typically 10% more affordable, though your actual cost depends on tier and team size.
VS
Zendesk and Gladly both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Zendesk | Gladly |
|---|---|---|
| Support Team | $19 /agent/month | $38 /user/month |
| Suite Team | $55 /agent/month | $150 /user/month |
| Suite Professional | $115 /agent/month | Custom |
| Suite Enterprise | $169 /agent/month | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Zendesk
4 scenarios$6,300 Year 1 ($3,300 licenses + $2,000 onboarding + $1,000 integrations)
Small Team (5 agents, Suite Team)
$54,500 Year 1 ($34,500 licenses + $15,000 implementation + $5,000 training)
Mid-Market Team (25 agents, Suite Professional)
$229,560 Year 1 ($162,240 licenses + $33,600 AI add-on + $25,000 implementation + $8,720 premium support)
Enterprise Deployment (80 agents, Suite Enterprise)
Gladly
3 scenarios$1,800
Small Team (10 agents)
2,100/month
$4,500
Mid-size Company (25 agents)
5,500/month
Custom pricing
Enterprise (50+ agents)
Market Intelligence
Zendesk
- Median annual cost
- $47,772
- Average negotiated discount
- 15%
- Based on
- 1035 deals
Gladly
- Median annual cost
- $850
- Based on
- 117 deals