Zendesk vs Gladly
Help Desk/Support pricing comparison · 2026
Zendesk costs $19–$115/user/mo, while Gladly costs $38–$150/user/mo. Zendesk is typically 41% more affordable, though your actual cost depends on tier and team size.
Zendesk
Zendesk is the world's leading customer service software platform, serving over 160,000 bu
verified 4d ago
$850
$48K
Gladly
Gladly is a conversation-centric customer service platform that organizes interactions aro
verified 4mo ago
$850
$48K
Recorded annual contract medians
Gladly
median is
$47K
less than
Zendesk
· different customer contracts; not a quote
Cheapest
$850
Spread
98%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Suite Team
$17K/yr
year 1 license · $55/seat
Customer Facing
$45K/yr
year 1 license · $150/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$48K/yr
Vendr · n=1,035
avg 15% negotiated
↓ Lowest median
Median annual
$850/yr
Vendr · n=117
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
23 sourced facts
17 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
4d ago
Confidence
High confidence
Sources
4 sourced facts
1 hidden-cost · 2 contract · Vendr median
Last verified
4mo ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Zendesk
Gladly
Auto-renewal
Yes
Yes
Cancellation
30 days before renewal
—
Commitment
1 year typical
10 users for the "Hero" package and 45 users for the "Superhero" package
Price escalation
5-9% annual uplift standard, with increases up to 15% reported. July 2023 pricing increase instituted, Zendesk stated current customers wouldn't see more than 7% increase for that year.
—
Can downgrade
No
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Zendesk and Gladly both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Zendesk | Gladly |
|---|---|---|
| Support Team | $19 /agent/month | $38 /user/month |
| Suite Team | $55 /agent/month | $150 /user/month |
| Suite Professional | $115 /agent/month | Custom |
| Suite Enterprise + Copilot | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Zendesk
3 scenarios$3,300
Small Team (5 agents, Suite Team)
per year in licenses (5 agents × $55 × 12 months), before any onboarding or integration work
$34,500
Mid-Market Team (25 agents, Suite Professional)
per year in licenses (25 agents × $115 × 12 months), before any implementation or training work
$90,000 Year 1 (50 agents × $150/month × 12 months, mid-range negotiated rate)
Mid-Size Team (50 agents) - Suite Enterprise
(Vendr marketplace data, Feb 2026)
Gladly
1 scenarioCustom pricing
Enterprise (50+ agents)
Market Intelligence
Zendesk
- Median annual cost
- $47,772
- Average negotiated discount
- 15%
- Based on
- 1035 deals
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
Contract Terms
| Term | Zendesk | Gladly |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | 30 days before renewal | — |
| Minimum commitment | 1 year typical | 10 users for the "Hero" package and 45 users for the "Superhero" package |
| Price escalation | 5-9% annual uplift standard, with increases up to 15% reported. July 2023 pricing increase instituted, Zendesk stated current customers wouldn't see more than 7% increase for that year. | — |
| Can downgrade | No | — |