Gladly vs HubSpot Service Hub
Help Desk pricing comparison · 2026
Gladly costs $38–$150/user/mo, while HubSpot Service Hub has a free plan, then $20–$150/user/mo. Gladly is typically 6% more affordable, though your actual cost depends on tier and team size.
Gladly
Gladly is a conversation-centric customer service platform that organizes interactions aro
verified 4mo ago
$348
$850
HubSpot Service Hub
HubSpot Service Hub is the customer service arm of HubSpot's all-in-one CRM platform, desi
verified 7d ago
$348
$850
Recorded annual contract medians
HubSpot
median is
$502
less than
Gladly
· different customer contracts; not a quote
Cheapest
$348
Spread
59%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Customer Facing
$45K/yr
year 1 license · $150/seat
Professional
$30K/yr
year 1 license · $100/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$850/yr
Vendr · n=117
↓ Lowest median
Median annual
$348/yr
Vendr · n=71
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
4 sourced facts
1 hidden-cost · 2 contract · Vendr median
Last verified
4mo ago
Confidence
High confidence
Sources
16 sourced facts
10 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
1w ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Gladly
HubSpot
Auto-renewal
Yes
Yes
Cancellation
—
Contract Manager reportedly contacts customers only 2-3 months before renewal; must proactively cancel before that window to avoid auto-renewal
Commitment
10 users for the "Hero" package and 45 users for the "Superhero" package
1 year standard; some users report 3-year contracts
Price escalation
—
Users report automatic price increases at renewal; auto-renewal at increased prices without clear advance notice reported
Can downgrade
—
No
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Gladly and HubSpot Service Hub both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gladly | HubSpot Service Hub |
|---|---|---|
| Task Based | $38 /user/month | Free /month |
| Customer Facing | $150 /user/month | $20 /seat/month |
| Enterprise | Custom | $100 /seat/month |
| Enterprise | — | $150 /seat/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gladly
1 scenarioCustom pricing
Enterprise (50+ agents)
HubSpot Service Hub
6 scenarios$60/month ($720/year)
Small Support Team (3 Agents)
Starter plan at $20/seat/month for 3 seats. No onboarding fee, no annual commitment required. Includes branding removal, basic automation, and ticket pipelines.
$8,640 Year 1 ($90/month billed annually × 8 seats × 12 months)
Growing Support Operation (8 Agents)
Professional plan. On monthly billing the same 8 seats cost $800/month ($100 × 8). Includes help center, custom workflows, SLA management, and analytics.
$27,000 Year 1 ($150/month × 15 seats × 12 months)
Enterprise Service Team (15 Agents)
Enterprise plan, listed at $150/user/month on both monthly and annual billing. Includes Breeze AI agents, success forecasting, sandboxes, and SSO.
Market Intelligence
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
HubSpot Service Hub
- Median annual cost
- $348
- Based on
- 71 deals
Contract Terms
| Term | Gladly | HubSpot Service Hub |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | — | Contract Manager reportedly contacts customers only 2-3 months before renewal; must proactively cancel before that window to avoid auto-renewal |
| Minimum commitment | 10 users for the "Hero" package and 45 users for the "Superhero" package | 1 year standard; some users report 3-year contracts |
| Price escalation | — | Users report automatic price increases at renewal; auto-renewal at increased prices without clear advance notice reported |
| Can downgrade | — | No |