Gladly vs Help Scout
Help Desk pricing comparison · 2026
Gladly pricing ranges from $38–$150/user/month, while Help Scout ranges from $0–$75/user/month. Help Scout is typically 52% more affordable, though your actual cost depends on tier and team size.
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Gladly and Help Scout both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gladly | Help Scout |
|---|---|---|
| Task Based | $38 /user/month | Free /month |
| Customer Facing | $150 /user/month | $25 /user/month |
| Enterprise | Custom | $45 /user/month |
| Pro | — | $75 /user/month |
| AI Answers | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gladly
3 scenarios$1,800
Small Team (10 agents)
2,100/month
$4,500
Mid-size Company (25 agents)
5,500/month
Custom pricing
Enterprise (50+ agents)
Help Scout
3 scenarios$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup
Market Intelligence
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
Help Scout
- Median annual cost
- $588
- Based on
- 137 deals