Gladly vs Help Scout
Help Desk pricing comparison · 2026
Gladly costs $38–$150/user/mo, while Help Scout has a free plan, then $30–$90/user/mo. Help Scout is typically 43% more affordable, though your actual cost depends on tier and team size.
Gladly
Gladly is a conversation-centric customer service platform that organizes interactions aro
verified 4mo ago
$588
$850
Help Scout
Help Scout is a customer service platform designed for teams who want powerful features wi
verified 15d ago
$588
$850
Recorded annual contract medians
Help
median is
$262
less than
Gladly
· different customer contracts; not a quote
Cheapest
$588
Spread
31%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Customer Facing
$45K/yr
year 1 license · $150/seat
Usage-based
$0.75 per resolution
see vendor pricing for volume tiers
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$850/yr
Vendr · n=117
↓ Lowest median
Median annual
$588/yr
Vendr · n=137
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
4 sourced facts
1 hidden-cost · 2 contract · Vendr median
Last verified
4mo ago
Confidence
High confidence
Sources
12 sourced facts
8 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified
2w ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Gladly
Help
Auto-renewal
Yes
—
Cancellation
—
—
Commitment
10 users for the "Hero" package and 45 users for the "Superhero" package
—
Price escalation
—
Multiple users report significant price increases and plan restructuring without grandfathering existing rates. Loyalty discounts have been removed from long-term accounts. One user reports a 5x annual cost increase tied to a forced plan migration.
Can downgrade
—
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Gladly and Help Scout both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gladly | Help Scout |
|---|---|---|
| Task Based | $38 /user/month | Free /month |
| Customer Facing | $150 /user/month | $30 /user/month |
| Enterprise | Custom | $54 /user/month |
| Pro | — | $90 /user/month |
| AI Answers | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gladly
1 scenarioCustom pricing
Enterprise (50+ agents)
Help Scout
4 scenarios$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup
Market Intelligence
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
Help Scout
- Median annual cost
- $588
- Based on
- 137 deals
Contract Terms
| Term | Gladly | Help Scout |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | — | — |
| Minimum commitment | 10 users for the "Hero" package and 45 users for the "Superhero" package | — |
| Price escalation | — | Multiple users report significant price increases and plan restructuring without grandfathering existing rates. Loyalty discounts have been removed from long-term accounts. One user reports a 5x annual cost increase tied to a forced plan migration. |