Gladly vs Freshdesk Pricing (2026)
Compare / Gladly vs Freshdesk
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Team size
25 seats

Gladly vs Freshdesk

Help Desk pricing comparison · 2026

Gladly costs $38–$150/user/mo, while Freshdesk has a free plan, then $23–$107/user/mo. Freshdesk is typically 30% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Gladly pricing
Discount programs →
Visit Freshdesk pricing
Free plan limits → Discount programs →
Compare
2 products · Help Desk
Side-by-side · live
Gladly
Gladly is a conversation-centric customer service platform that organizes interactions aro
verified 4mo ago
$324 $850
View pricing →
Freshdesk
Freshdesk is a cloud-based customer support software from Freshworks, serving over 60,000
verified 6d ago
$324 $850
View pricing →
Recorded annual contract medians
Freshdesk median is $526 less than Gladly · different customer contracts; not a quote
Cheapest $324
Spread 62%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Customer Facing
$45K/yr
year 1 license · $150/seat
Pro
$20K/yr
year 1 license · $66/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$850/yr
Vendr · n=117
↓ Lowest median
Median annual
$324/yr
Vendr · n=74
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 4 sourced facts
1 hidden-cost · 2 contract · Vendr median
Last verified 4mo ago
Confidence High confidence
Sources 16 sourced facts
10 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified 6d ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
1 documented
  • Hero AI Support Add-On Pricing
    $155-$180/user/month
    1 source
5 documented
  • Seat Management Charges
    $19-$89/seat/month
    3 sources
  • 60-Day Cancellation Window
    2 months of subscription costs
    2 sources
  • Additional Integration Costs
    15-30% of base license costs
    2 sources
  • Tier Upgrade for Essential Features
    $36-$70/agent/month
    2 sources
  • Mid-Contract Price Increases
    20-30% price increase
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Gladly
Freshdesk
Auto-renewal
Yes
Yes
Cancellation
—
60 days before renewal
Commitment
10 users for the "Hero" package and 45 users for the "Superhero" package
Annual billing required for discounts
Price escalation
—
No published schedule but users report mid-contract price increases and revoked discount commitments
Can downgrade
—
No
Based on 5 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
No public ratings yet
Best for
Small teams with basic task management needs
TrustRadius
8.4out of 5 (637)
Trustpilot
1.6out of 5 (18)
Best for
Small businesses wanting intuitive support
Watch out
Poor customer support with slow response times and off-topic replies
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Gladly pricing
Discount programs →
Visit Freshdesk pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk

Gladly

$38–$150
/user/mo
3 plans
Full pricing breakdown →
VS
Help Desk

Freshdesk

Free plan; paid $23–$107
/user/mo
3 plans
Full pricing breakdown →

Gladly and Freshdesk both operate in the help desk category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Gladly Freshdesk
Task Based $38 /user/month $23 /agent/month
Customer Facing $150 /user/month $66 /agent/month
Enterprise Custom $107 /agent/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Gladly

1 scenario
Custom pricing
Enterprise (50+ agents)

Freshdesk

6 scenarios
$0/month (free tier with basic features)
Solo / Getting Started
$66/agent/month
Growing Business
$0 Year 1
Solo Support Agent
See all 6 scenarios →

Market Intelligence

Gladly

Median annual cost
$850
Based on
117 deals

Freshdesk

Median annual cost
$324
Based on
74 deals

Contract Terms

Term Gladly Freshdesk
Auto-renewal Yes Yes
Cancellation — 60 days before renewal
Minimum commitment 10 users for the "Hero" package and 45 users for the "Superhero" package Annual billing required for discounts
Price escalation — No published schedule but users report mid-contract price increases and revoked discount commitments
Can downgrade — No

Continue researching

Gladly

Freshdesk

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