Gladly vs Freshservice Pricing (2026)
Compare / Gladly vs Freshservice
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Team size
25 seats

Gladly vs Freshservice

Help Desk pricing comparison · 2026

Gladly costs $38–$150/user/mo, while Freshservice costs $29–$119/user/mo. These products use different pricing models (Per-seat subscription vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

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2 products · Help Desk
Side-by-side · live
Gladly
Gladly is a conversation-centric customer service platform that organizes interactions aro
verified 4mo ago
$850 $3.4K
View pricing →
Freshservice
Freshservice pricing starts at $19/agent/month on annual billing (or $29/month on monthly
verified 6d ago
$850 $3.4K
View pricing →
Recorded annual contract medians
Gladly median is $2.5K less than Freshservice · different customer contracts; not a quote
Cheapest $850
Spread 75%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Customer Facing
$45K/yr
year 1 license · $150/seat
Growth
$18K/yr
year 1 license · $59/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$850/yr
Vendr · n=117
Median annual
$3.4K/yr
Vendr · n=8 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 4 sourced facts
1 hidden-cost · 2 contract · Vendr median
Last verified 4mo ago
Confidence High confidence
Sources 12 sourced facts
8 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified 6d ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
1 documented
  • Hero AI Support Add-On Pricing
    $155-$180/user/month
    1 source
5 documented
  • Orchestration Center
    $15,000 to $25,000
    1 source
  • Asset Management Packs
    $75 per month for every 500 additional assets
    2 sources
  • Freddy AI Agent (Classic) and Insights
    $0.75 to $1.50 per resolved conversation
    1 source
  • Implementation and Onboarding Fees
    $5,000 to $20,000
    1 source
  • API Rate Limits
    $5,000-$15,000
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Gladly
Freshservice
Auto-renewal
Yes
Yes
Cancellation
—
✓ Cancel anytime - no long-term commitments mentioned
Commitment
10 users for the "Hero" package and 45 users for the "Superhero" package
No minimum commitment beyond agent count
Price escalation
—
No evidence of mid-contract price increases in user reports
Can downgrade
—
✓ Yes
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
No public ratings yet
Best for
Small teams with basic task management needs
TrustRadius
8.6out of 5 (329)
Best for
Small IT teams setting up their first service desk
Watch out
Asset management limitations and surprise costs
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Gladly pricing
Discount programs →
Visit Freshservice pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk

Gladly

$38–$150
/user/mo
3 plans
Full pricing breakdown →
VS
Help Desk

Freshservice

$29–$119
/user/mo
4 plans
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Gladly uses Per-seat subscription pricing while Freshservice uses pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Per-seat subscription

Gladly

$38–$150/user/mo
See full Gladly pricing →
vs

Freshservice

$29–$119/user/mo
See full Freshservice pricing →

Gladly and Freshservice both operate in the help desk category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Gladly Freshservice
Task Based $38 /user/month $29 /agent/month
Customer Facing $150 /user/month $59 /agent/month
Enterprise Custom $119 /agent/month
Enterprise — Custom

Market Intelligence

Gladly

Median annual cost
$850
Based on
117 deals

Freshservice

Median annual cost
$3,350
Based on
8 deals

Contract Terms

Term Gladly Freshservice
Auto-renewal Yes Yes
Cancellation — Cancel anytime - no long-term commitments mentioned
Minimum commitment 10 users for the "Hero" package and 45 users for the "Superhero" package No minimum commitment beyond agent count
Price escalation — No evidence of mid-contract price increases in user reports
Can downgrade — Yes

Continue researching

Gladly

Freshservice

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