Gladly vs Freshservice
Help Desk pricing comparison · 2026
Gladly pricing ranges from $38–$150/user/month, while Freshservice ranges from $29–$125/agent/month. Freshservice is typically 11% more affordable, though your actual cost depends on tier and team size.
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Gladly and Freshservice both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gladly | Freshservice |
|---|---|---|
| Task Based | $38 /user/month | $29 /agent/month |
| Customer Facing | $150 /user/month | $59 /agent/month |
| Enterprise | Custom | $109 /agent/month |
| Enterprise | — | $125 /agent/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gladly
3 scenarios$1,800
Small Team (10 agents)
2,100/month
$4,500
Mid-size Company (25 agents)
5,500/month
Custom pricing
Enterprise (50+ agents)
Freshservice
3 scenarios$29/month
Starter Setup
$59/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
Freshservice
- Median annual cost
- $3,350
- Based on
- 8 deals