Gladly vs Jira Service Management Pricing (2026)
Compare / Gladly vs Atlassian Service Collection (Jira Service Management)
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Team size
25 seats

Gladly vs Atlassian Service Collection (Jira Service Management)

Help Desk pricing comparison · 2026

Gladly costs $38–$150/user/mo, while Atlassian Service Collection (Jira Service Management) has a free plan, then $21.50–$55.28/user/mo. Atlassian Service Collection (Jira Service Management) is typically 59% more affordable, though your actual cost depends on tier and team size.

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Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Gladly pricing
Discount programs →
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Free plan limits → Discount programs →
Compare
2 products · Help Desk
Side-by-side · live
Gladly
Gladly is a conversation-centric customer service platform that organizes interactions aro
verified 4mo ago
$588 $850
View pricing →
Atlassian Service Collection (Jira Service Management)
Jira Service Management (JSM) is Atlassian's IT service management platform, designed for
verified 1d ago
$588 $850
View pricing →
Recorded annual contract medians
Atlassian median is $262 less than Gladly · different customer contracts; not a quote
Cheapest $588
Spread 31%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Customer Facing
$45K/yr
year 1 license · $150/seat
Premium
$17K/yr
year 1 license · $55/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$850/yr
Vendr · n=117
↓ Lowest median
Median annual
$588/yr
Vendr · n=33
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 4 sourced facts
1 hidden-cost · 2 contract · Vendr median
Last verified 4mo ago
Confidence High confidence
Sources 6 sourced facts
4 hidden-cost · Vendr median · 1 review platform
Last verified 1d ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
1 documented
  • Hero AI Support Add-On Pricing
    $155-$180/user/month
    1 source
2 documented
  • Add-on and Plugin Licensing Overhead
    50-100% of license costs
    2 sources
  • Rapid Cost Escalation Beyond Free Tier
    $107.60/month for 4 agents
    2 sources
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
No public ratings yet
Best for
Small teams with basic task management needs
TrustRadius
8out of 5 (705)
Best for
Small teams of up to 3 agents getting started with ITSM
Watch out
Expensive compared to competitors, especially with per-user plugin pricing
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Gladly pricing
Discount programs →
Visit Atlassian pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk

Gladly

$38–$150
/user/mo
3 plans
Full pricing breakdown →
VS
Help Desk

Atlassian Service Collection (Jira Service Management)

Free plan; paid $21.50–$55.28
/user/mo
4 plans · Free tier
Full pricing breakdown →

Gladly and Jira Service Management both operate in the help desk category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Gladly Atlassian Service Collection (Jira Service Management)
Task Based $38 /user/month Free /month
Customer Facing $150 /user/month $21.50 /agent/month
Enterprise Custom $55.28 /agent/month
Enterprise — Custom

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Gladly

1 scenario
Custom pricing
Enterprise (50+ agents)

Atlassian Service Collection (Jira Service Management)

1 scenario
$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.

Market Intelligence

Gladly

Median annual cost
$850
Based on
117 deals

Atlassian Service Collection (Jira Service Management)

Median annual cost
$588
Based on
33 deals

Contract Terms

Term Gladly Atlassian Service Collection (Jira Service Management)
Auto-renewal Yes —
Cancellation — —
Minimum commitment 10 users for the "Hero" package and 45 users for the "Superhero" package —

Continue researching

Gladly

Atlassian Service Collection (Jira Service Management)

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