Gladly vs Jira Service Management
Help Desk pricing comparison · 2026
Gladly pricing ranges from $38–$150/user/month, while Jira Service Management ranges from $0–$53/agent/month. Jira Service Management is typically 59% more affordable, though your actual cost depends on tier and team size.
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Gladly and Jira Service Management both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gladly | Jira Service Management |
|---|---|---|
| Task Based | $38 /user/month | Free /agent/month |
| Customer Facing | $150 /user/month | $24 /agent/month |
| Enterprise | Custom | $53 /agent/month |
| Enterprise | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gladly
3 scenarios$1,800
Small Team (10 agents)
2,100/month
$4,500
Mid-size Company (25 agents)
5,500/month
Custom pricing
Enterprise (50+ agents)
Jira Service Management
6 scenarios$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
$300/month ($3,600/year)
Mid-Size IT Department (15 Agents)
Standard plan at $20/agent/month (annual billing) for 15 agents. Includes 250 GB storage, unlimited email notifications, and 5,000 automation runs/month.
$2,400/month ($28,800/year)
Enterprise DevOps Team (50 Agents)
Premium plan at $48/agent/month (annual) for 50 agents. Includes asset management (50K objects), AI virtual agent, and unlimited storage. Add $29-109/month for Statuspage.
Market Intelligence
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
Jira Service Management
- Median annual cost
- $588
- Based on
- 33 deals