Gladly vs Intercom
Help Desk pricing comparison · 2026
Gladly costs $38–$150/user/mo, while Intercom costs $39–$139/user/mo. Both products are similarly priced at comparable tiers.
Gladly
Gladly is a conversation-centric customer service platform that organizes interactions aro
verified 4mo ago
$850
$1.0K
Intercom
Intercom is a customer messaging platform that combines support, marketing, and product co
verified 15d ago
$850
$1.0K
Recorded annual contract medians
Gladly
median is
$170
less than
Intercom
· different customer contracts; not a quote
Cheapest
$850
Spread
17%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Customer Facing
$45K/yr
year 1 license · $150/seat
Usage-based
$0.99 per outcome
see vendor pricing for volume tiers
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$850/yr
Vendr · n=117
Median annual
$1.0K/yr
Vendr · n=0 · limited data
avg 25% negotiated
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
4 sourced facts
1 hidden-cost · 2 contract · Vendr median
Last verified
4mo ago
Confidence
High confidence
Sources
15 sourced facts
11 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified
2w ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Gladly
Intercom
Auto-renewal
Yes
—
Cancellation
—
—
Commitment
10 users for the "Hero" package and 45 users for the "Superhero" package
—
Price escalation
—
No published escalation schedule; users report opaque fee structures with unexpected charges arising as features are added or usage grows
Can downgrade
—
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Gladly and Intercom both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gladly | Intercom |
|---|---|---|
| Task Based | $38 /user/month | $39 /seat/month |
| Customer Facing | $150 /user/month | $99 /seat/month |
| Enterprise | Custom | $139 /seat/month |
| Fin AI Agent (Standalone) | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gladly
1 scenarioCustom pricing
Enterprise (50+ agents)
Intercom
9 scenarios$39/month
Starter Setup
$99/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
Intercom
- Median annual cost
- $1,020
- Average negotiated discount
- 25%
Contract Terms
| Term | Gladly | Intercom |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | — | — |
| Minimum commitment | 10 users for the "Hero" package and 45 users for the "Superhero" package | — |
| Price escalation | — | No published escalation schedule; users report opaque fee structures with unexpected charges arising as features are added or usage grows |