Gladly vs Zoho Desk
Help Desk pricing comparison · 2026
Gladly pricing ranges from $38–$150/user/month, while Zoho Desk ranges from $0–$40/user/month. Zoho Desk is typically 79% more affordable, though your actual cost depends on tier and team size.
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Gladly and Zoho Desk both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gladly | Zoho Desk |
|---|---|---|
| Task Based | $38 /user/month | Free /user/month |
| Customer Facing | $150 /user/month | $7 /user/month |
| Enterprise | Custom | $14 /user/month |
| Professional | — | $23 /user/month |
| Enterprise | — | $40 /user/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gladly
3 scenarios$1,800
Small Team (10 agents)
2,100/month
$4,500
Mid-size Company (25 agents)
5,500/month
Custom pricing
Enterprise (50+ agents)
Zoho Desk
3 scenarios$0/month (free tier with basic features)
Solo / Getting Started
$23/month
Growing Business
$40/month
Enterprise Setup
Market Intelligence
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
Zoho Desk
- Median annual cost
- $420
- Based on
- 35 deals