Gladly vs ServiceNow
Help Desk pricing comparison · 2026
Gladly pricing ranges from $38–$150/user/month, while ServiceNow ranges from $100–$300/user/month. Gladly is typically 37% more affordable, though your actual cost depends on tier and team size.
VS
Gladly and ServiceNow both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gladly | ServiceNow |
|---|---|---|
| Task Based | $38 /user/month | $100 /user/month |
| Customer Facing | $150 /user/month | $150 /user/month |
| Enterprise | Custom | $250 /user/month |
| Custom/Elite | — | $300 /user/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gladly
3 scenarios$1,800
Small Team (10 agents)
2,100/month
$4,500
Mid-size Company (25 agents)
5,500/month
Custom pricing
Enterprise (50+ agents)
ServiceNow
6 scenariosCustom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Around $150/user/month on the most popular plan
Typical Usage
Around $150/user/month on the most popular plan
Typical Usage
Market Intelligence
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
ServiceNow
- Median annual cost
- $129,976
- Average negotiated discount
- 8%
- Based on
- 82 deals