Gladly vs Gorgias
Help Desk pricing comparison · 2026
Gladly pricing ranges from $38–$150/user/month, while Gorgias ranges from $10–$900/month. Gladly is typically 55% more affordable, though your actual cost depends on tier and team size.
VS
Gladly and Gorgias both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gladly | Gorgias |
|---|---|---|
| Task Based | $38 /user/month | $10 /month |
| Customer Facing | $150 /user/month | $60 /month |
| Enterprise | Custom | $360 /month |
| Advanced | — | $900 /month |
| Enterprise | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gladly
3 scenarios$1,800
Small Team (10 agents)
2,100/month
$4,500
Mid-size Company (25 agents)
5,500/month
Custom pricing
Enterprise (50+ agents)
Gorgias
3 scenarios$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)
Market Intelligence
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
Gorgias
- Median annual cost
- $1,764
- Based on
- 9 deals