Gladly vs Gorgias Pricing (2026)
Compare / Gladly vs Gorgias
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Team size
25 seats

Gladly vs Gorgias

Help Desk pricing comparison · 2026

Gladly costs $38–$150/user/mo, while Gorgias costs $10–$900/mo. Gladly is typically 79% more affordable, though your actual cost depends on tier and team size.

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2 products · Help Desk
Side-by-side · live
Gladly
Gladly is a conversation-centric customer service platform that organizes interactions aro
verified 4mo ago
$850 $1.8K
View pricing →
Gorgias
Gorgias is a customer support platform built specifically for ecommerce businesses, servin
verified 4mo ago
$850 $1.8K
View pricing →
Recorded annual contract medians
Gladly median is $914 less than Gorgias · different customer contracts; not a quote
Cheapest $850
Spread 52%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Customer Facing
$45K/yr
year 1 license · $150/seat
Basic
$720/yr
year 1 license · flat plan price
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$850/yr
Vendr · n=117
Median annual
$1.8K/yr
Vendr · n=9 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 4 sourced facts
1 hidden-cost · 2 contract · Vendr median
Last verified 4mo ago
Confidence High confidence
Sources 10 sourced facts
5 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified 4mo ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
1 documented
  • Hero AI Support Add-On Pricing
    $155-$180/user/month
    1 source
4 documented
  • Ticket volume-based pricing escalation
    20-40% of license costs
    2 sources
  • AI resolution pricing
    $1/resolution
    1 source
  • Price increases over time
    10-15%
    1 source
  • Setup complexity and learning curve
    5-10% of license costs
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Gladly
Gorgias
Auto-renewal
Yes
Yes
Cancellation
—
✓ Can cancel anytime on monthly plans
Commitment
10 users for the "Hero" package and 45 users for the "Superhero" package
✓ Monthly or 12 months
Price escalation
—
Periodic price increases implemented; customers report receiving increase notifications
Can downgrade
—
✓ Yes
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
No public ratings yet
Best for
Small teams with basic task management needs
TrustRadius
8.7out of 5 (6)
Trustpilot
1.5out of 5 (24)
Best for
Very small ecommerce stores starting with low monthly support volume
Watch out
Spam emails and aggressive sales tactics
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Gladly pricing
Discount programs →
Visit Gorgias pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk

Gladly

$38–$150
/user/mo
3 plans
Full pricing breakdown →
VS
Help Desk

Gorgias

$10–$900
/mo
5 plans
Full pricing breakdown →

Gladly and Gorgias both operate in the help desk category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Gladly Gorgias
Task Based $38 /user/month $10 /month
Customer Facing $150 /user/month $60 /month
Enterprise Custom $360 /month
Advanced — $900 /month
Enterprise — Custom

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Gladly

1 scenario
Custom pricing
Enterprise (50+ agents)

Gorgias

1 scenario
$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)

Market Intelligence

Gladly

Median annual cost
$850
Based on
117 deals

Gorgias

Median annual cost
$1,764
Based on
9 deals

Contract Terms

Term Gladly Gorgias
Auto-renewal Yes Yes
Cancellation — Can cancel anytime on monthly plans
Minimum commitment 10 users for the "Hero" package and 45 users for the "Superhero" package Monthly or 12 months
Price escalation — Periodic price increases implemented; customers report receiving increase notifications
Can downgrade — Yes

Continue researching

Gladly

Gorgias

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