Freshsales vs Insightly CRM Pricing (2026)

Freshsales vs Insightly CRM

CRM pricing comparison · 2026

Freshsales pricing ranges from $0–$83/user/month, while Insightly CRM ranges from $0–$99/user/month. Both products are similarly priced at comparable tiers.

CRM

Freshsales

$0–$83
/user/month
4 plans · Free tier
Full pricing breakdown →
VS
CRM

Insightly CRM

$0–$99
/user/month
4 plans · Free tier
Full pricing breakdown →

Freshsales and Insightly CRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Freshsales Insightly CRM
Free Free /user/month Free /month
Growth $18 /user/month $29 /seat/month
Pro $47 /user/month $49 /seat/month
Enterprise $83 /user/month $99 /seat/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Freshsales

2 scenarios
$390/month ($4,680/year)
10-Person Sales Team
$2,450/month ($29,400/year with AI add-ons)
25-Person Enterprise Team

Insightly CRM

2 scenarios
$490/month ($5,880/year)
10-Person Sales Team
$2,475/month ($29,700/year)
25-Person Enterprise Team

Market Intelligence

Freshsales

Median annual cost
$570
Based on
28 deals

Insightly CRM

Median annual cost
$360
Based on
47 deals

What Users Say

Freshsales

Trustpilot
2.1/5 (23)
Top complaints
  • Billing and cancellation issues - unable to cancel subscriptions, continued charges
  • Poor customer support - unresponsive or unhelpful technical support
  • Misleading sales promises - features don't work as advertised

Insightly CRM

Trustpilot
1.4/5 (12)
Top complaints
  • Poor customer support and slow response times (3-5 days to weeks)
  • Email sync issues and unreliable email integration
  • Recent UI changes making system more complicated to use

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Freshsales 4 hidden costs

high
Calling Credits Not Included in Growth Plan $20-50/month for calling credits
critical
Difficult Subscription Cancellation Ongoing monthly charges until cancellation is processed
high
No Refunds for Self-Initiated Purchases $18-83/month lost if plan doesn't meet needs
medium
Charges for Trial Support Users $15-83/user/month for unrequested test accounts
See all Freshsales hidden costs →

Insightly CRM 3 hidden costs

high
Enterprise Tier Required for Advanced Features $50-$70/user/month
critical
Premium Support and Training Costs $1,500/year
medium
Migration and Complexity Costs at Scale 15-25% cost increase at scale
See all Insightly CRM hidden costs →

Contract Terms

Term Freshsales Insightly CRM
Auto-renewal Yes Yes
Cancellation Must request before renewal, but cancellation process may take months Not disclosed in sources
Minimum commitment Monthly or annual billing cycles 1 year
Price escalation No published schedule Flat renewal offers standard, but pricing changes have occurred historically
Can downgrade No Yes