Microsoft Dynamics 365 vs Freshsales
CRM pricing comparison · 2026
Microsoft Dynamics 365 costs $50–$150/user/mo, while Freshsales costs $11–$71/user/mo. Freshsales is typically 55% more affordable, though your actual cost depends on tier and team size.
Microsoft Dynamics 365
Microsoft Dynamics 365 pricing starts at $50/user/month for Customer Service Professional
verified 9w ago
$570
$600
Freshsales
Freshsales paid plans run $9, $39, and $59 per user per month when billed annually — or $1
verified 2d ago
$570
$600
Recorded annual contract medians
Freshsales
median is
$30
less than
Microsoft
· different customer contracts; not a quote
Cheapest
$570
Spread
5%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Sales Enterprise
$32K/yr
year 1 license · $105/seat
Pro
$14K/yr
year 1 license · $47/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$600/yr
Vendr · n=57
↓ Lowest median
Median annual
$570/yr
Vendr · n=28
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
10 sourced facts
7 hidden-cost · 1 contract · Vendr median · 1 review platform
Last verified
2mo ago
Confidence
Medium confidence
Sources
10 sourced facts
4 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
2d ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Microsoft
Freshsales
Auto-renewal
—
Yes
Cancellation
—
Must request before renewal, but cancellation process may take months
Commitment
Licenses typically require a one-year minimum commitment, with some products like Microsoft Relationship Sales requiring a 10-seat minimum.
✓
Monthly or annual billing cycles
Price escalation
—
No published schedule
Can downgrade
—
No
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Microsoft Dynamics 365 and Freshsales both operate in the crm category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Sales Professional | $65 /user/month | $11 /user/month |
| Sales Enterprise | $105 /user/month | $47 /user/month |
| Sales Premium | $150 /user/month | $71 /user/month |
| Business Central Essentials | $80 /user/month | — |
| Business Central Premium | $110 /user/month | — |
| Customer Service Professional | $50 /user/month | — |
| Customer Service Enterprise | $105 /user/month | — |
| Microsoft Relationship Sales | Custom | — |
Market Intelligence
Microsoft Dynamics 365
- Median annual cost
- $600
- Based on
- 57 deals
Freshsales
- Median annual cost
- $570
- Based on
- 28 deals
Contract Terms
| Term | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Auto-renewal | — | Yes |
| Cancellation | — | Must request before renewal, but cancellation process may take months |
| Minimum commitment | Licenses typically require a one-year minimum commitment, with some products like Microsoft Relationship Sales requiring a 10-seat minimum. | Monthly or annual billing cycles |
| Price escalation | — | No published schedule |
| Can downgrade | — | No |