Freshsales vs Zendesk Sell Pricing (2026)
Compare / Freshsales vs Zendesk Sell
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Team size
25 seats

Freshsales vs Zendesk Sell

CRM pricing comparison · 2026

Freshsales pricing ranges from $0–$71/user/month, while Zendesk Sell ranges from $25–$219/user/month. These products use different pricing models ( vs Per-seat subscription), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Freshsales pricing
Free plan limits → Discount programs →
Visit Zendesk pricing
Free plan limits → Discount programs →
Compare
2 products · CRM
Side-by-side · live
Freshsales
Freshsales pricing starts at $0 for up to 3 users on the Free plan.
verified 5d ago
$570 $690
View pricing →
Zendesk Sell
Zendesk Sell (formerly Base CRM) pricing starts at $19/user/month for the Sell Team plan w
verified 7w ago
$570 $690
View pricing →
Verdict · Vendr median · year 1
Freshsales saves $120 vs Zendesk · 25 seats
Cheapest $570
Spread 17%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pro
$14K/yr
year 1 license · $47/seat
Sell Growth
$21K/yr
year 1 license · $69/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$570/yr
Vendr · n=28
Median annual
$690/yr
Vendr · n=107
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 6 sourced facts
3 contract · Vendr median · 2 review platforms
Last verified 5d ago
Confidence Medium confidence
Sources 9 sourced facts
4 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 1mo ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
No hidden costs documented
3 documented
  • Prospecting Enrichment Add-on
    $27/user/month
    1 source
  • Forced Subscription Period After Cancellation
    $177
    2 sources
  • Enterprise Features Require Higher Tier Plans
    $30-$200/user/month
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Freshsales
Zendesk
Auto-renewal
Yes
Yes
Cancellation
Must request before renewal, but cancellation process may take months
Must cancel via software login interface only
Commitment
✓ Monthly or annual billing cycles
Annual billing standard
Price escalation
No published schedule
No published schedule
Can downgrade
No
No
Based on 6 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.6/5 (139)
Trustpilot
2.1/5 (23)
Best for
Solopreneurs and very small teams getting started with CRM basics.
Watch out
Billing and cancellation issues - unable to cancel subscriptions, continued charges
TrustRadius
9.7/5 (73)
Watch out
Auto-renewal without notification
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Freshsales pricing
Free plan limits → Discount programs →
Visit Zendesk pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Freshsales

$0–$71
/user/month
4 plans · Free tier
Full pricing breakdown →
VS
CRM

Zendesk Sell

$25–$219
/user/month
4 plans
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Freshsales uses pricing while Zendesk Sell uses Per-seat subscription pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Freshsales

$0–$71 / user/month
See full Freshsales pricing →
vs
Per-seat subscription

Zendesk Sell

$25–$219 / user/month
See full Zendesk Sell pricing →

Freshsales and Zendesk Sell both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Freshsales Zendesk Sell
Free Free /user/month $25 /user/month
Growth $11 /user/month $69 /user/month
Pro $47 /user/month $149 /user/month
Enterprise $71 /user/month $219 /user/month

Market Intelligence

Freshsales

Median annual cost
$570
Based on
28 deals

Zendesk Sell

Median annual cost
$690
Based on
107 deals

Contract Terms

Term Freshsales Zendesk Sell
Auto-renewal Yes Yes
Cancellation Must request before renewal, but cancellation process may take months Must cancel via software login interface only
Minimum commitment Monthly or annual billing cycles Annual billing standard
Price escalation No published schedule No published schedule
Can downgrade No No

Continue researching

Freshsales

Zendesk Sell

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