Close vs Freshsales Pricing (2026)

Close vs Freshsales

CRM pricing comparison · 2026

Close pricing ranges from $0–$139/user/month, while Freshsales ranges from $0–$83/user/month. Freshsales is typically 30% more affordable, though your actual cost depends on tier and team size.

CRM

Close

$0–$139
/user/month
5 plans · Free tier
Full pricing breakdown →
VS
CRM

Freshsales

$0–$83
/user/month
4 plans · Free tier
Full pricing breakdown →

Close and Freshsales both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Close Freshsales
Free Trial Free /month Free /user/month
Solo $9 /user/month $18 /user/month
Essentials $35 /user/month $47 /user/month
Growth $99 /user/month $83 /user/month
Scale $139 /user/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Close

4 scenarios
$495/month ($5,940/year)
5-Person Inside Sales Team
$99/user × 5 users on Growth, plus variable costs for AI Enrich and SMS usage
$2,780/month ($33,360/year)
20-Person Sales Organization
$139/user × 20 users on Scale, plus variable costs for calling, SMS, and enrichment
$9/user
Solo Sales Rep
/month ($108/year) on the Solo plan (1 user, up to 10,000 leads)
See all 4 scenarios →

Freshsales

2 scenarios
$390/month ($4,680/year)
10-Person Sales Team
$2,450/month ($29,400/year with AI add-ons)
25-Person Enterprise Team

Market Intelligence

Close

Median annual cost
$17,854
0 0

Freshsales

Median annual cost
$570
Based on
28 deals

What Users Say

Close

Trustpilot
1/5 (6)
Top complaints
  • Impossible to cancel trial without contacting support
  • Trial accounts locked by auto-security system requiring personal data verification
  • Poor customer support with template responses

Freshsales

Trustpilot
2.1/5 (23)
Top complaints
  • Billing and cancellation issues - unable to cancel subscriptions, continued charges
  • Poor customer support - unresponsive or unhelpful technical support
  • Misleading sales promises - features don't work as advertised

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Close 5 hidden costs

medium
Calling and AI Enrichment Credits 5-15% of license costs
medium
Difficult Trial Cancellation Process $35-$99
medium
Power Dialer Limited to Higher Tiers $64-$104/user/year
low
Hours Tracking Requires Additional Software Additional time tracking software costs
high
Trial Account Security Lockouts Wasted time and inability to evaluate product
See all Close hidden costs →

Freshsales 4 hidden costs

high
Calling Credits Not Included in Growth Plan $20-50/month for calling credits
critical
Difficult Subscription Cancellation Ongoing monthly charges until cancellation is processed
high
No Refunds for Self-Initiated Purchases $18-83/month lost if plan doesn't meet needs
medium
Charges for Trial Support Users $15-83/user/month for unrequested test accounts
See all Freshsales hidden costs →

Contract Terms

Term Close Freshsales
Auto-renewal Yes Yes
Cancellation Must contact support to cancel trial before 14 days Must request before renewal, but cancellation process may take months
Minimum commitment 14-day trial period Monthly or annual billing cycles
Price escalation No published schedule
Can downgrade No