Close vs Insightly CRM Pricing (2026)

Close vs Insightly CRM

CRM pricing comparison · 2026

Close pricing ranges from $0–$139/user/month, while Insightly CRM ranges from $0–$99/user/month. Insightly CRM is typically 27% more affordable, though your actual cost depends on tier and team size.

CRM

Close

$0–$139
/user/month
5 plans · Free tier
Full pricing breakdown →
VS
CRM

Insightly CRM

$0–$99
/user/month
4 plans · Free tier
Full pricing breakdown →

Close and Insightly CRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Close Insightly CRM
Free Trial Free /month Free /month
Solo $9 /user/month $29 /seat/month
Essentials $35 /user/month $49 /seat/month
Growth $99 /user/month $99 /seat/month
Scale $139 /user/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Close

4 scenarios
$495/month ($5,940/year)
5-Person Inside Sales Team
$99/user × 5 users on Growth, plus variable costs for AI Enrich and SMS usage
$2,780/month ($33,360/year)
20-Person Sales Organization
$139/user × 20 users on Scale, plus variable costs for calling, SMS, and enrichment
$9/user
Solo Sales Rep
/month ($108/year) on the Solo plan (1 user, up to 10,000 leads)
See all 4 scenarios →

Insightly CRM

2 scenarios
$490/month ($5,880/year)
10-Person Sales Team
$2,475/month ($29,700/year)
25-Person Enterprise Team

Market Intelligence

Close

Median annual cost
$17,854
0 0

Insightly CRM

Median annual cost
$360
Based on
47 deals

What Users Say

Close

Trustpilot
1/5 (6)
Top complaints
  • Impossible to cancel trial without contacting support
  • Trial accounts locked by auto-security system requiring personal data verification
  • Poor customer support with template responses

Insightly CRM

Trustpilot
1.4/5 (12)
Top complaints
  • Poor customer support and slow response times (3-5 days to weeks)
  • Email sync issues and unreliable email integration
  • Recent UI changes making system more complicated to use

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Close 5 hidden costs

medium
Calling and AI Enrichment Credits 5-15% of license costs
medium
Difficult Trial Cancellation Process $35-$99
medium
Power Dialer Limited to Higher Tiers $64-$104/user/year
low
Hours Tracking Requires Additional Software Additional time tracking software costs
high
Trial Account Security Lockouts Wasted time and inability to evaluate product
See all Close hidden costs →

Insightly CRM 3 hidden costs

high
Enterprise Tier Required for Advanced Features $50-$70/user/month
critical
Premium Support and Training Costs $1,500/year
medium
Migration and Complexity Costs at Scale 15-25% cost increase at scale
See all Insightly CRM hidden costs →

Contract Terms

Term Close Insightly CRM
Auto-renewal Yes Yes
Cancellation Must contact support to cancel trial before 14 days Not disclosed in sources
Minimum commitment 14-day trial period 1 year
Price escalation Flat renewal offers standard, but pricing changes have occurred historically
Can downgrade Yes