Close Hidden Costs 2026
What they don't show you on the pricing page
Close costs Free to $139 per user/month as of May 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Close true cost runs -98% above the listed $0-$139/user/month price as of May 2026. For a 25-person team, expect ~$309 in year-one costs vs the $20,100 base license. Key hidden costs: calling and ai enrichment credits, difficult trial cancellation process, power dialer limited to higher tiers. Verified from 3 sources by CostBench.
Example: True Cost for 25 Users
| License (25 × $67 × 12) | $20,100/yr |
| Calling and AI Enrichment Credits | +5-15% of license costs |
| Difficult Trial Cancellation Process | +$35-$99 |
| Power Dialer Limited to Higher Tiers | +$64-$104/user/year |
| Hours Tracking Requires Additional Software | +Additional time tracking software costs |
| Trial Account Security Lockouts | +Wasted time and inability to evaluate product |
| Estimated Year 1 Total | ~$309 |
Frequently Asked Questions
01 What hidden costs should I budget for with Close?
Beyond the license fee, budget for: Calling and AI Enrichment Credits (5-15% of license costs); Difficult Trial Cancellation Process ($35-$99); Power Dialer Limited to Higher Tiers ($64-$104/user/year); Hours Tracking Requires Additional Software (Additional time tracking software costs); Trial Account Security Lockouts (Wasted time and inability to evaluate product). Total ownership typically runs -98% higher than the listed price.
02 Does Close charge for implementation?
Close doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.
03 How much does Close support cost?
Users report it is impossible to cancel the trial within the first 14 days without contacting support directly, creating friction and potential for unexpected charges if trial converts to paid subscription.. Estimated impact: $35-$99.
04 Are there overage or storage costs with Close?
Most Close plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.
05 What add-ons cost extra with Close?
Many features marketed as part of Close are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.