Capsule CRM vs Insightly CRM Pricing | Costbench
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Team size
25 seats

Capsule CRM vs Insightly CRM

CRM pricing comparison · 2026

Capsule CRM pricing ranges from $0–$75/user/month, while Insightly CRM ranges from $0–$99/user/month. These products use different pricing models ( vs Per-seat subscription), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Capsule pricing
Free plan limits → Discount programs →
Affiliate partner — does not affect ranking.
Visit Insightly pricing
Free plan limits → Discount programs →
Compare
2 products · CRM
Side-by-side · live
Capsule CRM
Capsule CRM costs $18 to $75 per user per month on annual billing across four paid plans —
verified 4d ago
$360 $432
View pricing →
Insightly CRM
Insightly is a unique CRM platform that bridges the gap between customer relationship mana
verified 7w ago
$360 $432
View pricing →
Verdict · Vendr median · year 1
Insightly saves $72 vs Capsule · 25 seats
Cheapest $360
Spread 17%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Growth
$11K/yr
year 1 license · $36/seat
Professional
$15K/yr
year 1 license · $49/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$432/yr
Vendr · n=0 · limited data
↓ Lowest median
Median annual
$360/yr
Vendr · n=47
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 6 sourced facts
3 hidden-cost · Vendr median · 2 review platforms
Last verified 4d ago
Confidence Medium confidence
Sources 11 sourced facts
6 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified 1mo ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
3 documented
  • Marketing emails require the paid Transpond add-on
    From $11/month on top of CRM seats
    1 source
  • AI features and automations are gated to paid tiers
    Forces upgrade to Growth+ for AI/automation
    1 source
  • Contact caps force tier upgrades as you grow
    Tier jump (e.g., $18 -> $36/user) when contacts exceed cap
    1 source
3 documented
  • Enterprise Tier Required for Advanced Features
    $50-$70/user/month
    1 source
  • Premium Support and Training Costs
    $1,500/year
    3 sources
  • Migration and Complexity Costs at Scale
    15-25% cost increase at scale
    2 sources
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Capsule
Insightly
Auto-renewal
Yes
Yes
Cancellation
—
Not disclosed in sources
Commitment
—
1 year
Price escalation
—
Flat renewal offers standard, but pricing changes have occurred historically
Can downgrade
✓ Yes
✓ Yes
Based on 2 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
4/5 (66)
G2
4.7/5 (476)
Best for
Solo founders and two-person teams tracking a small contact list and one pipeline.
Watch out
Reporting is limited on lower tiers
TrustRadius
6.8/5 (4)
Trustpilot
1.4/5 (12)
Best for
Getting started
Watch out
Poor customer support and slow response times (3-5 days to weeks)
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Capsule pricing
Free plan limits → Discount programs →
Affiliate partner — does not affect ranking.
Visit Insightly pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Capsule CRM

$0–$75
/user/month
5 plans · Free tier
Full pricing breakdown →
VS
CRM

Insightly CRM

$0–$99
/user/month
4 plans · Free tier
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Capsule CRM uses pricing while Insightly CRM uses Per-seat subscription pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Capsule CRM

$0–$75 / user/month
See full Capsule CRM pricing →
vs
Per-seat subscription

Insightly CRM

$0–$99 / user/month
See full Insightly CRM pricing →

Plan-by-Plan Pricing

Plan Capsule CRM Insightly CRM
Free Free /month (up to 2 users) Free /month
Starter $18 /user/month (billed annually) $29 /seat/month
Growth $36 /user/month (billed annually) $49 /seat/month
Advanced $60 /user/month (billed annually) $99 /seat/month
Ultimate $75 /user/month (billed annually, 5+ users) —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Capsule CRM

4 scenarios
$0/month
Solo Founder Getting Started
the permanent free plan covers up to 2 users and 250 contacts, enough for early-stage contact and deal tracking
$54/month ($648/year)
3-Person Team on Starter
$18/user × 3 users on Starter (annual billing), with 30,000 contacts included
$180/month ($2,160/year)
5-Person Team on Growth
$36/user × 5 users on Growth (annual billing), with 60,000 contacts included
See all 4 scenarios →

Insightly CRM

2 scenarios
$490/month ($5,880/year)
10-Person Sales Team
$2,475/month ($29,700/year)
25-Person Enterprise Team

Market Intelligence

Capsule CRM

Median annual cost
$432

Insightly CRM

Median annual cost
$360
Based on
47 deals

What Users Say

Capsule CRM

G2
4.7/5 (476)
Trustpilot
4/5 (66)
Top complaints
  • Reporting is limited on lower tiers
  • Marketing email requires the separate Transpond add-on
  • Fewer native integrations than larger CRMs

Insightly CRM

Trustpilot
1.4/5 (12)
TrustRadius
6.8/10 (4)
Top complaints
  • Poor customer support and slow response times (3-5 days to weeks)
  • Email sync issues and unreliable email integration
  • Recent UI changes making system more complicated to use

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Capsule CRM 3 hidden costs

low
Marketing emails require the paid Transpond add-on From $11/month on top of CRM seats
medium
AI features and automations are gated to paid tiers Forces upgrade to Growth+ for AI/automation
low
Contact caps force tier upgrades as you grow Tier jump (e.g., $18 -> $36/user) when contacts exceed cap
See all Capsule CRM hidden costs →

Insightly CRM 3 hidden costs

high
Enterprise Tier Required for Advanced Features $50-$70/user/month
critical
Premium Support and Training Costs $1,500/year
medium
Migration and Complexity Costs at Scale 15-25% cost increase at scale
See all Insightly CRM hidden costs →

Contract Terms

Term Capsule CRM Insightly CRM
Auto-renewal Yes Yes
Cancellation — Not disclosed in sources
Minimum commitment — 1 year
Price escalation — Flat renewal offers standard, but pricing changes have occurred historically
Can downgrade Yes Yes

Continue researching

Capsule CRM

Insightly CRM

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