Capsule CRM Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Capsule CRM costs Free to $75 per user/month as of June 2026, with 5 plans available including a free tier. Plans: Free (free), Starter at $18/user/month, Growth at $36/user/month, Advanced at $60/user/month, and Ultimate at $75/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
Capsule CRM offers 5 pricing tiers: Free, Starter, Growth, Advanced, Ultimate. A free plan is available. Paid plans include Starter at $18/user/month (billed annually), Growth at $36/user/month (billed annually), Advanced at $60/user/month (billed annually). The Starter plan is small teams that have outgrown the free contact cap and want email templates and basic reporting..
Yes, Capsule CRM offers a forever free plan as of June 2026. The free tier includes 6 features with limits on usage. Paid plans start at $18/user/month (billed annually) (Starter). Pricing verified from 3 sources by CostBench.
Capsule CRM's free plan is available indefinitely with no time limit.
What's Included in the Free Plan
- Up to 2 users
- 250 contacts
- 1 sales pipeline
- 5 custom fields
- Contact and task management
- Mobile apps and email integration
What's NOT Included (Paid Only)
- 30,000 contacts
- Email templates and shared mailbox
- Basic sales reporting
- AI Pipeline Generator
- Activity and task management
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like 30,000 contacts or Email templates and shared mailbox
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Trial limited to 14 days
- Reverts to the free plan or requires payment after the trial
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Starter Plan Comparison
| Free $0 | Starter $18/user/month (billed annually) | |
|---|---|---|
| Features | 6 included | 5+ included |
| Support | Community/Email | Priority Support |
| Branding | Capsule CRM branding | Your branding |
| Best For | Solo founders and two-person teams tracking a small contact list and one pipeline. | Small teams that have outgrown the free contact cap and want email templates and basic reporting. |
Frequently Asked Questions
01 Is Capsule CRM free?
Yes, Capsule CRM offers a forever free plan with 6 core features included. However, there are limits on users and features that may require upgrading.
02 What's included in Capsule CRM's free plan?
Capsule CRM's free plan includes: Up to 2 users, 250 contacts, 1 sales pipeline, 5 custom fields, Contact and task management, and 1 more features. Key limits include basic usage caps.
03 What's NOT included in Capsule CRM's free plan?
The free plan excludes: 30,000 contacts, Email templates and shared mailbox, Basic sales reporting, AI Pipeline Generator, Activity and task management. You'll also have Capsule CRM branding and limited support options.
04 When should I upgrade from Capsule CRM's free plan?
Consider upgrading when: you hit user or storage limits, need features like 30,000 contacts or Email templates and shared mailbox, require premium support, or want to remove branding. The cheapest paid plan starts at $18/user/month (billed annually).
05 Is Capsule CRM's free plan really free forever?
Yes, Capsule CRM's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.